Experience

Pacon Corporation
• United States
• Paper and Forest Product Manufacturing
• 1 - 100 Employee
• Customer Account Representative

  • Jan 2018 - Present


Appleton Coated LLC

• Paper & Forest Products
• 100 - 200 Employee

• Senior Pricing Analyst

  • Apr 2000 - Sep 2017

  *Negotiating contracts and rebate programs. Coordinating all facets of price changes: System updates, customer documentation and communication to Sales, timely and accurately. *Assisting Finance with monthly rebate accruals. *Analyze business information through Exact Business Analytics Business Intelligence. *Facilitating training and support tools to empower Customer Service which allowed for more timely quotes, by giving them the authority to make sound price decisions on-the-fly. *Communicating and enforce pricing procedures to ensure accuracy, control and profitability.

• Customer Service Representative

  • 1989 - 2000

  *Frontline communication for over 11 years with recognized strengths in relationship building, problem-solving, and offering proactive solutions to help maximize service and minimize potential issues. *Provided product availability, order entry, price, delivery, order tracking, returns and credits. *Worked with many cross functional areas to ensure customer needs were met. *Handled call volume up to 100+ calls per day. *Relationship building through many customer-facing events: Trade shows, Customer visits, Mill visits.