Customer Care Administrator

• Aug 2022 - Present

Customer Account Executive

• Feb 2022 - Jun 2022

Executive Sales Representative

• Oct 2021 - Feb 2022

Customer Service & Sales Support Representative LPM Division

• Nov 2013 - Jan 2020

I have been been nominated to represent Ireland in the Europeans Peoples Forum Key Tasks & Responsibilities • Organizing Company Events • Uploading Company Expenses • Training Staff Members on New Salesforce updates • Process orders accurately, check shipments daily & meet daily deadlines • Ensure packaging, delivery, product requirements are accurately met for each order covering multiple production sites • Answer sales calls promptly & communicate with customers in a timely manner • Build extensive knowledge of computer systems to accurately understand stock replenishment process & stock availability, order routing, quarantine & financial functions • For Bulk, Specialty and Rapid Roll Products - provide product information, Pricing, lead-time and availability information • Build and maintain strong internal relationships across multiple sites to champion the customer’s needs and deliver successfully. • Work closely with Field Sales Representatives to integrate new business, stock management, invoice query resolution • Proactively sell pre-slit rolls to reduce amount of aged stock • Training new / temp members of staff The key performance measures for this job role are • Order Entry Accuracy • Telephone answering performance • Promotion of e-business services • Reduction of Special transport costs • Support FSR in joint target of increasing Volume & Value of sales • Receiving Training on New Salesforce update and delivering this to the Staff in our Dublin Office Experience and Personal Profile: I perform well under pressure, juggling a number of critical actions at the same time. I have an excellent telephone manner combined with strong organisational and communication skills required to champion customer’s needs and build strong relationships with internal colleagues as well as external customers. I am willing to take on new challenges and to learn and grow from them. Show less

Top Customer Care Agent

• Mar 2011 - Nov 2013

Dealing with customer queries/complaints via phone and email, Ensuring maximum customer satisfaction Responsible for meeting monthly targets, Work with peer managers to leverage best practices and understand new trends, Email queries and following up where necessary.

Top Customer Care Agent

• Mar 2011 - Feb 2013

Dealing with customer queries/complaints via phone and email, Ensuring maximum customer satisfaction Responsible for meeting monthly targets, Work with peer managers to leverage best practices and understand new trends, Email queries and following up where necessary.

Uninsured Losses / Credit Hire Agent

• Jul 2009 - Mar 2011

Handling all inbound calls from both policy holders’. I looked after purchase ordering, assisted customers with arranging hire vehicles and appointing solicitors. I also updated files with payments received. Progressing onto the Credit Hire team included raising payments on colleague’s files. Notifying relevant teams of payments and actions taken on files. Tracking all credit hire invoices that came in for the UK Market. Visitor liaison and invoice approvals in reception area. During time as claim handler I handled indemnity reviews, financial assessments, invoice and payment generation as well as general customer queries. Show less

Receptionist / PA

• Sep 2007 - Jun 2009

Front of house receptionist. Meeting and greeting all customers and staff and providing first class customer service. Dealing with customer queries. Running of reception area and general housekeeping. Paying builders invoices, arranging meetings for managers.Letter writing.