Kelly Donnelly
National Channel Sales Manager at APX Net, Inc- Claim this Profile
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Bio
Credentials
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Listening to Customers
LinkedInAug, 2021- Nov, 2024 -
Dynamics 365 for Sales Teams
LinkedInDec, 2020- Nov, 2024
Experience
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APX Net, Inc
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United States
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Telecommunications
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1 - 100 Employee
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National Channel Sales Manager
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Oct 2021 - Present
APX Net is a data network design and management provider and your single source for all enterprise network essentials. Enabling and Supporting Partners Coming from the consulting side of this business, I know the importance of delivering a top shelf reliable data solution to the end user. What truly sets APX Net apart from other solution providers is the commitment to a great client and partner experience, they get it! It was apparent from the first time I spoke to APX that we are a relationship first company. I was immediate impressed with the internal communication, transparency, respect and accountability. From our network design, quoting process, project management and invoice accuracy, we are committed to meeting and exceeding our client’s expectations. It’s unheard of in this industry to have a project management kickoff call scheduled in the first 24 hours or reissue an invoice on the spot, no waiting for credits!!! It’s all part of the APX Advantage! Want to partner with a company that gets customer experience is number one, we can help! Show less
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Dataprise
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Partner Development Manager
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Dec 2020 - Oct 2021
Manages, expands, and enhances all partnership relationships throughout the company. Serves as the interface between Dataprise and the partner universe, and responds to all incoming communications related to partnering, products, and service offerings. Ensures internal compliance with strategic partner program requirements including sales and technical certifications, customer satisfaction scores, and partner product sales goals and re-enrollment activities. Works with management to identify and prioritize which strategic partner products and technologies will be offered/promoted to Dataprise customers, and ensures that company-funded training activities result in increased competency and certifications surrounding those identified products and technologies. Gathers and communicates internally information related to partner product information, partner training offerings, and partner product promotions. Tracks and reports monthly on Dataprise sales of hardware and software. Drafts and processes nondisclosure agreements (NDA), business agreements (BA), and contracting agreements. Identifies potential vendors and partners to fill specific skills gaps. Develops and maintains lead-exchange relationships with companies providing complimentary services (e.g., web development, SEO, SharePoint, CRM, ERP, cabling for voice and data, printer/document management, office moving). Requests 100 +/- field network engineers, service delivery managers, and account managers to identify opportunities of potential interest to our lead-exchange partners, and uses this "currency" to maintain and grow an expanding lead-exchange program, as well as track and report on these lead sources. Performs other tasks as requested. Show less
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Carrier Services Account Manager
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Sep 2010 - Dec 2020
Provide consultative advice and recommendations to help clients pick the right technologies to align with their business needs, objectives and budget. Maintain and Build Strong Relationships with clients. Build Relationships with carriers/service providers and develop an understanding of their product set and core competencies. Stay up to date on industry trends and product offerings by attending webinars, onsite presentations and conferences. Engage with carrier partners to receive pricing, set up client demos, and provide contracts.Perform Quarterly Proactive Account Reviews and billing audits to maximize retention and minimize churn.Engage Technical Resources and provide escalation support on trouble tickets. Prepare Complex Individualized Proposals and Technology Cost Comparison for clients.Maintain Responsibility for pipeline management to ensure proper forecasting. Mentored and trained new team members. Show less
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SHI International Corp.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Executive
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Dec 2009 - Aug 2010
Constantly growing in response to the needs of our customers, SHI has transformed itself from a $1 million “software-only” regional reseller into a $3 billion+ global provider of information technology products and services. Under the guidance of our current ownership for nearly 20 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured – the rate at which we retain our customers – is 99%, ranking SHI among the highest in our industry or any other! Although our World Headquarters is in Piscataway, N.J., SHI’s Account Executives support their clients locally from offices throughout the U.S., Canada, the U.K., France and Hong Kong. SHI’s dedicated account teams are available to meet face-to-face with your end-users to understand their unique IT requirements and quickly deliver an efficient and correct solution. More Fortune 100 companies have selected SHI as their primary IT supplier than any other Value-Added Reseller. Building on what we have learned while providing procurement solutions in support of the most complex environments in the world, SHI is uniquely positioned to share our experience and expertise in best-in-class business practices with regards to IT product acquisition, deployment, maintenance and support services Show less
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Senior Account Manager
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Sep 2007 - Aug 2009
Managed and closed sales opportunities with existing customer base through forecasting, account resource allocation, account strategy and planning. Built relationship with key decision makers of 200 assigned accounts and managed all aspects of account. Preformed quarterly proactive account reviews and billing audits to maximize retention and minimize churn within base Maintained frequent contact with base by outbound calls, email blasts, web presentations and on-site visits. Strategically renewed customers account to keep revenue and minimize write downs Acted as customer advocate for trouble tickets and billing issues Prepared complex individualized proposals for clients Drafted Business Continuity plans to insure customers business could function in the event of an outage or catastrophe. Awarded accelerator bonus for ranking number 6 rep in the country for Q2 2008 Show less
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Senior Account Executive
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Sep 2006 - Sep 2007
Sold telecommunications services to businesses through outbound calls, direct mail campaigns, and networking. Managed order entry process of new contracts and directly responsible for customer care. Sold telecommunications services to businesses through outbound calls, direct mail campaigns, and networking. Managed order entry process of new contracts and directly responsible for customer care.
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Education
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University of Texas at Arlington
Bachelors of Arts in Communications
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