Experience

Screenia — multi-platform screenshotting tool

• Technology, Information and Internet
• 1 - 100 Employee

• Software Quality Assurance Tester

  • Jan 2023 - Present

  • In an Agile driven environment, effectively planned and carried out software tests at different stages of the development, production and maintenance phases. • Isolated, replicated and reported any observed defects throughout the testing process. • Monitored the resolution of bugs, tested fixes and assisted developers tackle ongoing problems by providing QA perspective. • Exemplified excellent communication skills and an ability to strategically collaborate efforts across multiple teams. • Constructed and maintained a detailed account of all quality testing results. • Quickly learned new skills and applied them to daily tasks in order to improve efficiency and productivity. • Actively participated in daily scrum meetings in order to optimize sprint planning and achieve deliverable results within the specified timeline. • Tested software on PCs, iOS desktops/devices and Android devices. Show less



Careerist Advanced Technology Institute

• United States

• Manual Software QA Engineering

  • Nov 2022 - Jan 2023

  • Agile and Waterfall Methodologies • Software Development Life Cycle • Quality Assurance • Test Execution and Defect Tracking • Troubleshooting • Mobile & Web Testing • Agile and Waterfall Methodologies • Software Development Life Cycle • Quality Assurance • Test Execution and Defect Tracking • Troubleshooting • Mobile & Web Testing



Indeed

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Client Success Specialist

  • Jan 2015 - Feb 2019

  • Investigated and diagnosed technical issues involving aggregation, XML file review and Applicant Tracking System (ATS) errors. • Responsible for all new account creations, advertising campaigns, budget/bid backend management and overall pacing for the duration of the client's digital purchase. • Strategically analyzed campaign effectiveness using metrics to identify trends and insights across multiple channels. • Increased brand visibility for high profile clients across various Indeed products in an effort to drive qualified applicants to their open positions and maximize ROI. • Compiled custom account reporting data in order to make strategic recommendations and further optimize the client's pay-per-click (PPC) advertising platform. • Collaborated with several internal teams to swiftly address client requests for custom industry analytics, product issues, job visibility and invoice discrepancies. • Partnered with Sales for in-person client meetings to present new products, address new hiring needs, streamline internal processes and discuss client's long term goals. • Onboarded new internal hires by conducting trainings and providing the proprietary knowledge needed to facilitate their transition to Indeed. • Represented the NYC Ad Agency Team in Austin, TX to provide recommendations to Indeed's Engineers on how to improve efficiencies within our current internal processes. • Chosen by Management to be a Mentor for the 2016 Spring Internship Program. Show less



Fifth Avenue Financial

• United States
• Financial Services
• 1 - 100 Employee

• New Business Case Manager

  • Jan 2013 - Jan 2015

  • Worked in conjunction with both Underwriters and the Home Office to streamline the underwriting process for both Agents and their clients. • Researched, analyzed and solved outstanding underwriting issues for Agents/Brokers regarding their new business cases. • Responded promptly and accurately to inquiries regarding items such as policy status, premium and billing issues. • Performed underwriting risk assessments for Agents on a pre-sale basis and ran all proposed illustrations from various carriers. Show less



Lenox Advisors

• United States
• Financial Services
• 100 - 200 Employee

• Client Service Associate

  • Jan 2011 - Dec 2012

  • Implemented marketing techniques to drive additional business with existing clients as well as new prospects. • Reviewed client documentation and verified the data provided in order to maintain the clients' insurance eligibility and ensure that the underwriting process was at it's most efficient level from a production standpoint. • Completed accurate calculations of premiums, refunds and adjustments in line with the insurance carrier's standards. • Implemented marketing techniques to drive additional business with existing clients as well as new prospects. • Reviewed client documentation and verified the data provided in order to maintain the clients' insurance eligibility and ensure that the underwriting process was at it's most efficient level from a production standpoint. • Completed accurate calculations of premiums, refunds and adjustments in line with the insurance carrier's standards.



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Director Client Services & Communications

  • Oct 2006 - Jan 2011

  • Completed and submitted insurance applications, conversions and policy changes for all new and previously established clients. • Acted as liaison to facilitate the underwriting process between the Northwestern Mutual Home Office, Agent and our clients. • Processed all service requests which included bank change information, loan requests, disability claims, trust/beneficiary inquiries as well as any requested asset and account transfers. • Supported the Top Financial Representative in the firm – increased Agent's production by 40%; boosted our overall rank to Top 10 in the Eastern Region (9,000+ Reps). Show less