Tutor and Assessor

• Jun 2021 - Present

Careers Officer, Personal Assistant and General Administrative Temp.

• May 2021 - Jun 2021

Providing PA and General Administrative support to various projects in sectors such as Careers Education & Training, Film & Media and Health and Wellbeing. Providing PA and General Administrative support to various projects in sectors such as Careers Education & Training, Film & Media and Health and Wellbeing.

Exam Invigilator

• Mar 2021 - Jun 2021

Working with the Exams, Assessment and Data Manager and teaching/support staff to conduct examinations in accordance with the Joint Council for Qualifications (JCQ), awarding body and GMAT-Goffs Academy regulations and instructions. Playing a key role in upholding the integrity and security of the examination/assessment process. Working with the Exams, Assessment and Data Manager and teaching/support staff to conduct examinations in accordance with the Joint Council for Qualifications (JCQ), awarding body and GMAT-Goffs Academy regulations and instructions. Playing a key role in upholding the integrity and security of the examination/assessment process.

Employment Service/ Apprenticeship Recruitment Officer

• Mar 2015 - Jul 2017

To drive and extend the Employment service to all full and part time students, and partner organisations to continue to strive to complete strategic college targets for the Business Solutions team. Main Responsibilities: Developing and co-ordinating the HRC Employment Service within the Business Solutions team. Including; planning and implementing, then rolling out the service to the rest of the college including Apprentices, full time and part time students. Liaising directly with employers, internal departments and learners to provide employment opportunities, apprenticeship placements, increased employer responsive work and routes to our current educational provision Undertaking direct contact with employers, partnership organisations and internal departments to continue to raise the profile of the employment service to support increased engagement and opportunities. Acting as a College advocate developing and sustaining external relationships with employers and ensure the documentation of that contact via local data systems, MIS system and the Colleges new CRM system when in place, by producing regular reports for Management. Supporting and liaising effectively with the Head of Employer Engagement, Heads of Department and other colleagues in order to maximise the effectiveness and efficiency of the College resources in relation to the Employment Service functions. Engaging creatively with stakeholders and partners, Identifying opportunities to collaborate with new and diverse learners with the potential of placement on apprenticeship programs, full or part time employment and leaning/training opportunities. Creating reports concerning the Employment Service activity including research, meeting reports, client evaluations, budget requirement and expenditure, data recording systems, CRM Customer Relationship Management system and implementation of system functions. Show less

Client Account Manager

• Oct 2013 - Feb 2015

Building and maintaining strong relationships with multiple contacts (Director to Administrator level) within an account with a leading banking organisation through; high levels of client contact, face-to-face/ meetings, Telephone and email also, delivering excellent client service, proactively agitating for process improvement and better solutions. Responsible for managing administrative duties related to the account including spreadsheets to track; contractors, holidays, duties, appraisals, timesheet and invoice submissions etc. Encouraging new business opportunities and identifying system enhancements to achieve the client's requirements Finding out what information, skill/services the client requires to meet their needs, providing clear, accurate and relevant information when resolving clients’ queries within agreed authority and time lines Balancing the role as representative of the client within the needs and commercial requirements of the company Maintaining a strong working knowledge and understanding of client portfolios / products with the company Producing detailed, accurate and robust MI and file notes after any client meetings, summarising any additional actions required, including follow-ups Delivering additional administrative support and using MS Office, PMO and CRM/Recruitment databases when recruiting and taking on additional duties such as supporting the sales team Recruiting and interviewing IT contractors for placement in high profile roles within some of the UK’s leading Financial Banking IT environments. Having active involvement in the on boarding and development of new contractors and dealing with escalated issues through to resolution. Undertaking commercial negotiations with clients and contractors and supporting new/mining existing business pitches Compliance with legal requirements, industry regulations, organisational policies and professional codes. Show less

Consultant National Careers Service Adviser

• Jun 2011 - Oct 2013

Responsibilities included:  As detailed under "A Star Careers" heading Responsibilities included:  As detailed under "A Star Careers" heading

Consultant Careers Adviser

• Sep 2011 - Sep 2013

Responsibilities included:  As detailed under "A Star Careers" heading Responsibilities included:  As detailed under "A Star Careers" heading

Careers Adviser

• Jun 2011 - Sep 2013

A Star Careers is an all age Career Consultancy service. Providing a friendly, confidential, tailored and impartial service delivering Careers Information, Advice and Guidance to adults and young people. Services are available face to face (North London, Herts and Essex), via telephone and online. Responsibilities included:  Providing Employment and Training Careers Information, Advice and Guidance services, self employed contracting with Prospects Careers Services and Suffolk County Council to support Adults and young people in Employment Conferences/Job Fairs, Colleges, Job Centres, Libraries, Next Step centres, Learn Direct centres etc.) on a one to one and group basis  Solely responsible for all administrative tasks related to each contract on a daily basis.  Providing administrative support and training on CRM and other IT software to numerous contractors on a one to one basis. Show less

Consultant National Careers Service Adviser

• Jun 2011 - Sep 2012

Responsibilities included:  As detailed under "A Star Careers" heading Responsibilities included:  As detailed under "A Star Careers" heading

Next Step Lead Adviser

• Aug 2010 - May 2011

Provided Employment and Training Advice and Guidance on a daily basis and lead a team of six Next Step advisers across the 10 boroughs in North and North East London.

Next Step IAG Adviser, Next Step SRP adviser, Next Step Administrator

• Jun 2004 - Jul 2010

Responsibilities included:  Delivered Employment and Training Advice and Guidance to the public on a daily basis, leading and coordinating a team of six Next Step advisers across the 10 boroughs in North and North East London. Organised and prioritised demanding caseloads, meeting contractual requirements via quality monitoring and achieving annual KPI’s, monthly targets and positive outcomes. Recruitment; short listing, interviewing, training and supporting staff via coaching in group work and one to one as appropriate to the individual, observing advisers, evaluating quality of service and areas for improvement. During this time I achieved an NVQ Level 4 qualification in Advice and Guidance and have gained ICG recognition as an Advanced Practitioner in Careers Guidance.  I quickly progressed from the role of Team Administrator where I supported a team of 4 (Contracts manager, Training manager, Communications officer and Information Officer) into the role of Next Step Lead Adviser Show less

Social Care Coordinator

• 2003 - 2005

Duties included:  Dealing with the recruitment of support worker’s for Adults & Older people with physical/ mental health needs.  Managing care plans and packages, ensuring quality of care provision to service users, risk assessments, home visits, organising care workers rota’s etc.  Developed effective working relationships with local authority staff, hospital/ care home managers and family members.  Other duties included; Administration, recruitment, panel interviews, checking criminal history, references and suitability of applicants. Show less

Customer Adviser/ Debt Control Administrator

• 2001 - 2003

Duties included:  Providing LTSB call centre customers with a quality telephone banking service, while helping achieve individual and team targets and trained new staff on procedures and use of equipment.  Used Chiltern accounting/cheque printing software to reconcile and process payments, preparing invoices for billing, debt management/payment management and dealing with any customer queries and complaints. Duties included:  Providing LTSB call centre customers with a quality telephone banking service, while helping achieve individual and team targets and trained new staff on procedures and use of equipment.  Used Chiltern accounting/cheque printing software to reconcile and process payments, preparing invoices for billing, debt management/payment management and dealing with any customer queries and complaints.

Concession Manager

• 1998 - 2000

 Selling Luxury leather goods and Stationers to HRH Prince Charles, ensuring the highest quality of customer service was provided, monitoring and controlling wastage and all expenditure in order to maximise profitability. Responsible for all operational day-to-day activities within store; planned weekly staffing rota in line with designated opening hours. Interviewed and recruited team members as and when required, responsible for induction and ongoing staff development.  Selling Luxury leather goods and Stationers to HRH Prince Charles, ensuring the highest quality of customer service was provided, monitoring and controlling wastage and all expenditure in order to maximise profitability. Responsible for all operational day-to-day activities within store; planned weekly staffing rota in line with designated opening hours. Interviewed and recruited team members as and when required, responsible for induction and ongoing staff development.