Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Mobile Case Manager

  • Feb 2022 - Present

  ► Manage rehabilitation providers and the review/approval of rehabilitation plans Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities) ► Collaborate with case managers / claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims ► Conduct community based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim Customer ► Deliver personalised face-to-face assistance to workers and employers ► Adopt a service-orientated approach that is focused on early intervention and the interests of workers and employers ► Ensuring all communication with the Regulator is in accordance with EML’s Communication policy ► Assist in reviewing provider’s performance and consult with Provider/Return to Work Specialist where required ► Develop and maintain a strong working partnership with the regulator Show less



Pinnacle Rehab

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Career Coach

  • May 2020 - Feb 2022

  • Manage a caseload • Work trials /Job placements • Weekly appointments with Worker • Updates to Insurer / case notes • Liaise with Insurers, Rehab Consultants, Principal Consultants, and Allied Health Practitioners • Daily Billing • Resume and interview preparation • Train coach and support career coaches • Conduct weekly to fortnightly file reviews with Career Coaches • Conduct fortnightly reviews with PCs on Career Coach trends • Provide expert knowledge and advise on strategies to increase placements • Expand knowledge of the wider industry to support the team and build relationships with Employers • Assess a client’s current job seeking skills and tailor job search training and education of the individual. • Facilitate job search training to clients in assigned geographical areas. • Secure new employment opportunities for job seekers and provide training that builds their capacity to seek new employment • Complete weekly job seeking education for a maximum of 4 weeks. • Complete weekly job seeking sessions to identify and apply for suitable employment options. • Contact Employers and obtain current Labour Market information for workers • Market workers to Employers for specific jobs via intensive cold canvassing. Identify clients that require intense reverse marketing to achieve job placement including work trial, placement within 12 weeks. • Liaise and develop strong networks with Employers • Work collaboratively with Pinnacle Rehab’s team of Rehabilitation Consultants and Employment Consultants to secure employment opportunities and achieve positive Return to Work. • Actively promote Pinnacle Rehab’s Employment Services to the community. • Monitor own performance according to Career Coach KPIs and seek to develop skills aligned with key performance indicators. Show less



Mylestones Employment

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Job Development Officer

  • May 2019 - May 2020

  Pre-employment assessment • Courses and training • Work trial and work experience • Job search • Marketing material • Marketing agreement • Resume and interview preparation • Risk assessment Job Search Phase • Job search activities • Marketing methods - Effective Employer Engagement Employment • Risk assessment Employment Phase • Employment details/New job/NEIS/education placement • New Job Plan – Changed to PPS • Task analysis/SWS tool/Risk assessment • SWS application • Employment Assistance Fund (EAF) (workplace modifications) • Wage subsidies • 4-week Outcome/Placement Fee • Placement 13 and 26-week outcome verifications • 52 Outcome Verification • Moderate Intellectual Disability (MID) • Apprenticeship/traineeship • Permissible Breaks • Child Employment Act/Eligible School Leavers Guidelines • PPS Plan with employer and job seeker Ongoing Support • New Job Plan – Changed to Ongoing Support • Support levels • High Ongoing Support • Moderate Ongoing Support • Flexible Ongoing Support Show less



Totally Workwear Ballina

• Business Development Manager

  • Feb 2016 - May 2019

  Management of uniform issues for corporate and industrial companies on a National level. Sales of all PPE products and safety wear Maintain and increase existing large accounts New Business Development Create and maintain positive awareness of TWW products Management of uniform issues for corporate and industrial companies on a National level. Sales of all PPE products and safety wear Maintain and increase existing large accounts New Business Development Create and maintain positive awareness of TWW products



Totally Workwear Brookvale

• Brookvale

• Sales Manager

  • Jun 2014 - Jun 2016

  Management of uniform issues for corporate and industrial companies on a National level. Sales of all PPE products and safety wear Maintain and increase existing large accounts New Business Development Create and maintain positive awareness of TWW products.. Management of uniform issues for corporate and industrial companies on a National level. Sales of all PPE products and safety wear Maintain and increase existing large accounts New Business Development Create and maintain positive awareness of TWW products..



Milners Brand Marketing Sydney

• Sydney, Australia

• Account Manager

  • Oct 2007 - Feb 2014