Experience

Giacom

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• • Feb 2021 - Present

• • Apr 2014 - Feb 2021



Daisy Group

• IT Services and IT Consulting
• 700 & Above Employee

• Head of Specialist Team - Mobile & Data Sales - Daisy Wholesale

  • Oct 2012 - Present

  Managing Sales of Mobile, Hosted Voice & Data within Daisy Wholesale. Driving results through strong Partner Relationships. Managing and leading a team of experienced Mobile & Data sales individuals. Managing Sales of Mobile, Hosted Voice & Data within Daisy Wholesale. Driving results through strong Partner Relationships. Managing and leading a team of experienced Mobile & Data sales individuals.



Daisy Wholesale

• • Apr 2015 - Feb 2021

  Responsible for driving improvements which contribute to an improving customer advocacy score and for Digital Wholesale Solutions being recognised as the premier provider of customer service in the Telco & IT wholesale arena. Responsible for and play a leading part in ensuring DWS delivers, and is perceived by our partners as delivering, excellent levels of service. Establishing and maintaining a customer advocacy measurement and reporting system. Developing, implementing and reporting on service improvement measures. Driving positive change within the organisation to improve the overall customer experience and internal culture. Show less

• • Apr 2014 - Apr 2015

  Managing a team to provide customer excellence within Daisy Wholesale. Driving results through building strong Partner Relationships, gaining valuable feedback from our customers, and driving change through the business to improve the customer experience.



Outsourcery

• IT Services and IT Consulting
• 1 - 100 Employee

• Service Relationship Team Manager

  • 2005 - Aug 2012

  * Managing a team of Service Relationship Managers based around the UK. * Personnally managing the top high profile, high revenue accounts to ensure delivery of excellent and effective customer service. * Driving all service elements of the accounts, including retention, reducing churn and increasing revenue through additional business and lead generation. * Driving projects to manage customer satisfaction, reduction of debt and developing a customer facing billing systems. * Managing a team of Service Relationship Managers based around the UK. * Personnally managing the top high profile, high revenue accounts to ensure delivery of excellent and effective customer service. * Driving all service elements of the accounts, including retention, reducing churn and increasing revenue through additional business and lead generation. * Driving projects to manage customer satisfaction, reduction of debt and developing a customer facing billing systems.



Genesis Communications

• Telecommunications
• 1 - 100 Employee

• Customer Relationship Manager

  • Feb 2001 - Jan 2005

  * Building relationships with the most revenue driven client base. * Managing over 400 customers. * Organising and attending appointments with the most important, exisiting customer base in the South & South East. * Increasing revenue by introducing, presenting and selling new products and services to the existing client base. * Escalation point to deal with complexed customer complaints and queries. * To increase loyalty and retain the customer base. * Being aware of customers, their industry and their developments to offer a personalised, unique service. Show less



GENESIS COMMUNICATION

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Accounts Manager/ Acting Team Leader

  • Dec 1999 - Feb 2001

  * Increase revenue through relationship development to build customer loyalty. * To provide high levels of customer service. * To manage accounts proactively. * Identify additional business opportunities to attain growth, to up and cross products. * Increase revenue through relationship development to build customer loyalty. * To provide high levels of customer service. * To manage accounts proactively. * Identify additional business opportunities to attain growth, to up and cross products.