Experience

Founder Sport Group

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Manager of Customer Experience

  • Mar 2002 - Present

  *Daily management of several websites including posting, editing, testing and modifying content to drive deeper engagement and better utilize our sites for lead generation. *Build solid relationships with customers to get the most accurate and relevant feedback for improving customer experience. *Provide training via webinars, technical consultation and solicitating valuable feedback from customers. *Assembles project team by identifying resources needed and assigning individual responsibilities. *Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. *Inititates digital marketing techniques, analyzes report data to make intelligent marketing and business decisions using Google Analytics (Google Certified) and Amazon seller reports. *Executes successful user experience by researching, developing storyboards, monitoring competition, site comparisons and promoting incentives. *Continual testing, proofing and editing site for accuracy and content. *Planned national sales meetings and organized trade show events. *Orchestrated and oversaw photo shoots, working closely with photographer and acting as the art director. Utilizing my attention to detail ensuring all features are represented accurarely. *Organized the design concepts, layouts, copy, proofing and editing of several catalogs and marketing materials each year. *Executed the reduction of high inventory over 3000 sku's, listing them on Amazon.com *Boosted sales by setting up account with Amazon Vendor Central. *Account manager for big name clients like NBA and Anheuser Busch. Show less



Ridge Road Station

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Office Manager

  • Nov 1998 - Mar 2002

  *Promoted to office manager after 3 months of hire. *Solid leadership skills, managed, motivated and energized a team of 6. *Successfully created and developed reports and purchase orders that significantly reduced the amount of time spent in AP, AR and purchasing. *Attended annual toy fairs and assisted the buyer with purchasing decisions. *Responsible for daily, monthly and yearly reports, cash and deposits. *Implemented and developed marketing strategy for the "Ridge Road Station" shoppers card. *Developed a wide range of marketing tools to promote special events and sales. *Managed an e-bay account to sell store merchandise. "Created displays and merchandising. Show less



Burns Personnel

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Placement Specialist

  • Oct 1994 - Dec 1997

  *Recruited hundreds of employees for area companies which included screening, interviewing and testing. *On site coordinator for several area companies to enforce and maintain employee and employer satisfaction. *Executed safety guidelines, ethics and companies code of conduct for all employees. *Maintained and organized detailed records for attending several unemployment hearings. *Evaluated hundreds of employees for permanent placements, advancements as well as coached, mentored and terminated. *Experienced in best HR practices required by law. *Published company monthly newsletter. Show less