Experience

ICEMULE Coolers

• United States
• Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2021 - Present

  o Responsible for servicing independent and large chain retailers by providing assortment planning, sales analysis, and product performance feedback. o Setup / tear-down, attend and engage customers at trade shows and other events. o Support a minimum of 20 Sales Representatives across the country to grow business and maintain a positive customer experience. o Manage a daily inventory count and work with management to allocate inventory and manage backorders as required. o Verbal and written correspondence with customers including responding to a high volume of customer and sales rep inquiries. o Lead and manage implementation/maintenance of EDI for third party e-commerce partners.



Natural Life

• Saudi Arabia
• Landscaping Services

• Key Account Manager

  • Aug 2018 - Jul 2021

  o Responsible for managing and servicing independent and large chain retailers that make up approximately $3-6 million in wholesale sales. o Achieve sales revenue, monitor sales profitability, achieve financial objectives, project and forecast invoicing goals, and grow current wholesale distribution. o Manage and maintain assigned key accounts such as Wegmans, Urban Outfitters, Buc-ee’s, Surf Syle, and Ron Jono Provide assortment planning, sales analysis, and product performance feedback to obtain and guide retailers open to buy o Support customer requests through inbound phone calls and emails. Giving detailed, personalized, and polite service to ensure customer retentiono Attend Tradeshows twice per year to provide in person assortment planning to large chain retail partners and independent retailers

• Customer Experience Team Member

  • Dec 2017 - Aug 2018

  o Manage inbound calls and emails from retail partners and retail customers, providing friendly and polite service to ensure customer retentiono Work closely with Wholesale Distribution team to assist in prospecting new retail partners and assist with customer retention.o Assist Account Managers on various tasks for Key Accounts to ensure efficient shipping of orders.



Coach

• Advertising Services

• Wholesale Account Representative

  • Aug 2016 - Dec 2017

  • Provide support to the business unit, internal and external business partners as needed • Collaborate with Sales team to monitor and review customers wholesale market and replenishment orders • Responsible for collecting, reviewing and document to ensure compliance with department SLA’s, policies and procedures • Compile weekly and monthly accuracy and business unit reporting (i.e. B2B) • Support shipping document pick-up, scanning and archiving • Support order management needs • Highly skilled in software's such as SAP, Crystal Reporting, and Microsoft Excel



The Zimmerman Agency

• United States
• Marketing Services
• 1 - 100 Employee

• Junior Account Coordinator

  • 2013 - Jul 2016

  Collaborated with client teams to facilitate public relations efforts for primarily hospitality clients such as The TPC Network, Casa de Campo, The Roosevelt Hotel, Omni Amelia Island Plantation, Hard Rock Hotels International, The Kessler Collection, Little Palm Island, Ocean Key Resort and Spa, Gateway Canyons Resort & Spa, The Commons Hotel, and Noble House Hotels and Resorts. Pitched print, online, and broadcast media to secure coverage with target market. Managed multiple projects at every level including blogger outreach campaigns, organizing familiarization trips, and general research for the client.

• Media Assistant

  • Sep 2013 - May 2014

  Worked with client teams to edit and put together media highlights for multiple accounts both print and digitally. Contributed clips to end-of-year highlight books and client-slide publicity reports. Built the ability to complete projects in a timely manner and meet all deadlines. Developed an efficient skill set in Adobe Suite including, Photoshop, InDesign, and Acrobat Pro.