Experience

Prudent Supported Living Limited

• United Kingdom
• Personal Care Services
• 1 - 100 Employee

• Area Manager

  • Jul 2023 - Present

• HR & Recruitment Manager

  • Jun 2023 - Jul 2023



Insequa Ltd

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Bid & Compliance Manager

  • Jan 2023 - Jun 2023

  oversee the bid process, handling tenders and frameworks for an outsourced Bids and Tender writing service that caters to the Social Care Sector. My duties primarily involve the client-facing aspect of the bid, working in tandem with a team of bid writers. This position requires a strong emphasis on project management, including defining client requirements and ensuring that the bids we craft effectively address the tender's needs. A significant part of my responsibilities includes delivering comprehensive CQC training to all staff levels, from support workers to management. I conduct these sessions both in-person and virtually, promoting adherence to CQC standards throughout our organisation. I am instrumental in promoting a person-centred approach among our clients. This entails creating documents that cater to client needs while also complying with CQC/LA requirements. My role also involves conducting audits and supporting the implementation of co-production and social value approaches. Additionally, I provide guidance to managers in completing CQC PIRs and registered manager applications. This role enables me to apply my expertise in bid management, training provision, and compliance support within the Social Care sector. Show less



Peak Homecare

• Chesterfield, England, United Kingdom

• Registered Manager

  • Nov 2021 - Dec 2022

  In my former role, I oversaw comprehensive aspects of the business, beginning from recruitment and onboarding, to conducting interviews and DBS checks. I dedicated myself to cultivating an environment conducive to professional growth and compliance with regulatory standards. A significant part of my responsibilities included managerial support, staff motivation, and ensuring the individuals we served had the support to be as independent as possible. I emphasised a person-centered approach, collaboratively working with staff and clients to integrate their voices and ideas into our operations. I directly supported our service users in managing their care and well-being, strictly adhering to external regulations. I skillfully managed multi-disciplinary teams, analysed incidents, and maintained robust relationships with internal and external regulators. In terms of business development, I managed key performance indicators and HR functions, consistently aiming for growth and development. This role challenged and enriched me professionally, equipping me with invaluable skills and experiences for my future endeavours. Show less



Lifeways Group

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Registered Manager (Senior Service Manager)

  • Jul 2020 - Nov 2021

  In my previous role, I effectively managed 5 Service Managers and oversaw 4,000+ commissioned hours across nine locations in Derbyshire and Nottinghamshire in supportive living/flat schemes. My responsibilities were diverse, ranging from finance, KPI, and HR management, to business development.I played a key role in recruitment processes, including DBS checks, on-boarding, and interviews. Ensuring high professional standards and regulatory compliance was a priority, achieved by fostering an enabling environment and establishing rigorous internal policies.My role also entailed providing managerial support, advice, and motivation to staff, focusing on delivering person-centered services. I worked collaboratively with staff and clients, promoting their autonomy and considering their voices and ideas in decision-making processes.I directly supported individuals using our services, safeguarding their care, well-being, and compliance with external regulations. Incident analysis, MDT management, and maintaining strong relationships with regulators were also part of my remit.With a goal to grow and develop the business, I effectively managed KPIs and HR functions. This multifaceted role enriched my managerial skills and business acumen, fostering my growth as a professional in the health and social care sector. Show less

• Service Manager (Supported Living)

  • Jul 2018 - Jul 2020

  I managed 1,200 weekly commissioned hours across nine locations in Derbyshire and Nottinghamshire, prioritizing the care and well-being of service users. My goal was to foster an environment that promoted well-being and independence for those in our care.A major part of my role involved ensuring the highest levels of regulatory standards were met daily by the service users and care team under my supervision. I managed staff comprehensively, providing guidance, training, advice, and support, all while advocating for safe practice and person-centered approaches.I actively participated in staff recruitment, incorporating the valuable input of service users. I also managed support plans to ensure they accurately reflected the service users' requirements, promoting their independence.Being "audit ready" was crucial. I participated in both internal and external audits to guarantee compliance with regulator standards. Moreover, I oversaw commissioned hours and safeguarding processes, ensuring all legislation criteria were met and actioned appropriately.My management scope extended to the grievance & disciplinary process, where I collaborated with the internal HR department to meet set deadlines. As part of an "on call" role, I provided 24-hour management support to staff, responsibly addressing and actioning issues as they arose.Finally, I was responsible for completing end-of-month reports within set deadlines. This past role enriched my skills in staff management, regulation compliance, and user-focused service delivery. Show less

• Team Leader

  • Jan 2016 - Jul 2018

  I managed a team of 20 support workers, overseeing eight services in the Chesterfield area that catered to 16 service users. My primary focus was to ensure the care and well-being of these individuals, creating an environment that fostered their well-being and independence.I was responsible for managing and allocating the hours of support issued by Social Services, as well as managing and maintaining support plans and risk assessments. Weekly checks of various domains, including finance, health and safety, and medicines, fell within my purview as a Team Leader.I made it a point to keep Social Workers updated on each service user through various communication channels, including emails, phone calls, and meetings. I managed support workers effectively, overseeing aspects such as staff sickness, supervisions, and job chats/grievances.In addition, I managed shift schedules, developing four-week rotas, and took part in the out-of-hours on-call rota. Organising and attending house meetings and team meetings were also integral parts of my role. This position offered me invaluable experience in team and care management, as well as the fostering of user independence. Show less

• Support Worker

  • Jan 2014 - Jan 2016

  I was tasked with the diligent execution of issued support plans, ensuring the promotion of service users' independence. I maintained an open-minded, positive approach, demonstrating strong listening skills and clear decision-making capabilities.I worked closely with clients on a one-to-one basis, supporting them in their homes often during 24-hour shifts, as well as in day centres that included a range of indoor and outdoor activities.My duties included adhering to issued rotas with excellent timekeeping and following weekly planners. I was responsible for documenting daily notes and administering medication as necessary.Financial support was another aspect of my role, assisting service users in managing their finances. Additionally, I helped promote personal hygiene among our clients. This role enriched my skills in comprehensive client support, focusing on promoting their independence and well-being. Show less