Experience

National Accident Law

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Legal and Compliance Manager

  • Sep 2021 - Present



National Accident Helpline

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Legal and Compliance Officer

  • Jan 2015 - Present

  To provide high quality legal and compliance advice to all parts of the National Accident Helpline business.•Running NAH’s complaints handling function;•Provision of day to day support to the Legal Team;•Ensuring that Panel Law Firms adhere to NAH’s Customer Charter and Services Agreement;•Supporting NAH lobbying activities by reviewing and drafting documents and liaising with NAH’s public affairs advisors;•Ensuring that NAH is compliant with the rules of Claims Management Regulator authorisation and other applicable legislation/regulations.

• Legal Assisstant

  • Jan 2012 - Present

  providing support on a range of legal issues, gathering information to support our lobbying activities and researching regulations ensuring our company complies with all relevant legislation in our sector, providing legal advice and support to our contact centre in relation to call handling and solicitor enquiries as well as assisting in the development of new products and services for consumers.