Experience

Legacy Games

• United States
• Computer Games
• 1 - 100 Employee

• HTML 5 Games Lead

  • Feb 2023 - Present

  In charge of communicating with our HTML 5 partner, Azerion, and finding quality games to add to our catalog, preparing the games' pages, and launching new releases biweekly. Also responsible for monitoring games' performances, customer retention, and adjusting the current catalog, plus upcoming games.

• Customer Service Manager

  • Nov 2022 - Present

  Responsible for responding to each email recieved from customers, helping them with technical support, purchase information, Game Launcher troubleshooting, Amazon Prime Promotion issues, concerns, questions, and refunds, all while making sure they recieved quality care. Found solutions to difficult or new issues, performed excellent communication with entire team for specific cases, and practiced calm efficiency with a kind voice under pressure.

• Assistant Producer

  • Apr 2022 - Present

  Responsible for wrapping raw game builds, writing game information, and creating Wordpress product pages for weekly new releases.Became Social Media Lead for three properties (Legacy Games, Pearls of Atlantis, Ancient Aliens: The Game) and created graphics and posts for all on Facebook, Instagram, Twitter, and Reddit.Expanded QA testing from Pebble to Pearls of Atlantis (PC and Mobile), Ancient Aliens: The Game (PC), website troubleshooting, Amazon Prime Promotion troubleshooting, and Legacy Games Game Launcher troubleshooting.Monitored reviews from Amazon and Walmart and responded to questions.Published over 10 articles in 2022. Show less

• QA Tester & Blog Writer

  • Sep 2021 - Mar 2022

  Responsible for testing VR app, Pebble, and reporting to the team with suggestions, feedback, and reports. Also responsible for brainstorming and writing creative articles for the Legacy Games blog. Would talk to the team daily, helping with small tasks, and aiding in the taskload of my supervisor and coworkers.



Alter Learning - Educational Platform

• United States
• E-Learning Providers
• 1 - 100 Employee

• Game Design Consultant

  • Feb 2021 - Sep 2021

  Worked on a large remote team to build educational games around specific topics and lesson plans. Wrote and designed systems for a DNA game that teaches the students all about DNA compostion and significance. Worked on a large remote team to build educational games around specific topics and lesson plans. Wrote and designed systems for a DNA game that teaches the students all about DNA compostion and significance.



IndieBoids

• Game Designer

  • Sep 2019 - Feb 2021

  Worked on this team as part of our UCSC Senior Capstone Project: Mobius. Afterwards, we continued to make 2 small, great games together! Worked on this team as part of our UCSC Senior Capstone Project: Mobius. Afterwards, we continued to make 2 small, great games together!



University of California, Santa Cruz

• United States
• Higher Education
• 700 & Above Employee

• Grader/Tutor for ARTG 129: Adventure Design

  • Mar 2020 - Jun 2020

  Graded homework assignments and gave valuable, honest feedback to students. Met with the professor regularly to discuss curriculum. Attended every class to offer help to the students on the subject. Graded homework assignments and gave valuable, honest feedback to students. Met with the professor regularly to discuss curriculum. Attended every class to offer help to the students on the subject.



Petroglyph Ceramic Lounge

• United States
• Retail
• 1 - 100 Employee

• Floor Staff

  • Jun 2019 - Mar 2020

  Used a multitude of hands-on instructional techniques to teach guests of all ages how to make their ceramics the best they can be, producing both high quality art and happy customers. Applied color theory and other techniques in paintings and sketches to add excitement, focus, and depth. Used a multitude of hands-on instructional techniques to teach guests of all ages how to make their ceramics the best they can be, producing both high quality art and happy customers. Applied color theory and other techniques in paintings and sketches to add excitement, focus, and depth.



CineLux Theatres, LLC

• United States
• Entertainment Providers
• 1 - 100 Employee

• Floor Staff

  • Aug 2016 - Dec 2018

  Proficient in all positions, excelling at cafe skills, including food and beverage service. Trained new employees in the cafe position. Worked efficiently in busy settings, motivating co-workers to keep up a fast-paced, high quality work ethic with a positive attitude. Proficient in all positions, excelling at cafe skills, including food and beverage service. Trained new employees in the cafe position. Worked efficiently in busy settings, motivating co-workers to keep up a fast-paced, high quality work ethic with a positive attitude.