Volunteer Services Coordinator

• Aug 2023 - Present

Member Services Representative

• Jan 2021 - Apr 2023

Member Services Representative Mentor and lead other employees to create a stronger organization. Consistently establish and build relationships with members to grow overall membership. Achieve and track individual/team sales goals set for the position. Recognize and act upon cross sell opportunities. Process membership applications for potential members while educating members on products and services. Process applications for loans of all types, including auto, boat, and personal unsecured as well as credit cards. Recognize Mortgage Loan and Investment Service opportunities and set appointments. Demonstrate advanced knowledge and navigate between various programs. Able to answer member emails with professional and accurate written communication. Provide support to the collections department on related calls (taking payment arrangements, setting Provide Self-Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations Show less

Community Liaison/Recruiter/Branch Manager

• Sep 2018 - Jul 2020

Devised and implemented strategies for outreach and education with recruiting managers and marketing for: Job Fairs, workshops, lunch-n-learns, and seminars. Managed and mentored recruiting staff for business success and personal development. Recruited and retained outstanding staff for clients across Southwest Michigan. Developed and grew The High School Mentor Program with area high school counselors, students and clients in order to create: More career planning and work-based learning for students to help them choose a career, as well as help them acquire credentials/certificates to meet the needs of employers. Show less

Adjunct Faculty

• Sep 2017 - Dec 2018

Professional Job Search Strategies: Instruction on Resume Writing, Behavioral Based Interviewing, Personal and Professional Branding, LinkedIn Development and Landing the Internship and Career.

University/College Instructor

• Jan 2000 - Dec 2018

Career Director

• May 2018 - Sep 2018

Trilogy Education Services is a Continuing Education Program Manager (CEPM) whose mission is to empower universities to transform the lives of students by preparing them for high-growth careers in the Digital Economy. We create and manage skills-based training programs that are university-run, student-tested, and employer-approved. Each Trilogy program is individually designed to meet the needs of regional employers, and to ensure that students graduate with both the technical skills and personal confidence needed to succeed in their careers. The world's leading universities, including Northwestern School of Professional Studies, UC Berkeley Extension, and Rutgers Division of Continuing Studies, trust Trilogy to help their students meet the needs of the Digital Economy. Trilogy is growing. Fast. From instructors to admissions advisors and everything in between--we depend on those with the hunger, talent, and passion to ride this wave with us. Visit http://www.trilogyed.com/careers to view open positions. Show less

Manager, Sydney Men's and Women's Fine Apparel

• Jul 2015 - Sep 2017

Director of Career Services

• Jun 2009 - Jun 2015

Achieved and recognized for the ability to meet and exceed both corporate and accreditation benchmarks for placement standards. Coached, mentored and managed a staff of as many as seven to meet and exceed campus and corporate placement expectations for as many as 645 students and graduates. Created, implemented and trained students monthly on professionalism, active job search, business acumen and effective communication for success and career placement. Ranked third out of 109 campuses in the country by exceeding corporate expectations placing 93% of the MA graduates in their field of study in 2015. Increased Student Satisfaction scores for Career Services from 65% to 94%. Show less

Training Coordinator, Territory Manager and Leader

• Jun 2006 - Apr 2009

Recruited 149 service providers throughout the territory spanning 239 miles. Opened six satellite locations increasing annual contributions by 70K and membership in the territory by approximately 100 members weekly. Responsible for the development and direction of 49 satellite locations and 49 corporate accounts across the states of Indiana and Michigan. Responsible for the development and direction of monthly staff meetings for 130 leaders throughout the franchise. Recruited 149 service providers throughout the territory spanning 239 miles. Opened six satellite locations increasing annual contributions by 70K and membership in the territory by approximately 100 members weekly. Responsible for the development and direction of 49 satellite locations and 49 corporate accounts across the states of Indiana and Michigan. Responsible for the development and direction of monthly staff meetings for 130 leaders throughout the franchise.

Director of Operations, Educational Staffing

• Jul 2004 - Nov 2005

Promoted to Director of Operations after thirteen months as the Corporate Training Specialist. Doubled division revenue with the successful implementation of two new offices. Responsible for the development and direction of five satellite offices located across the State of Michigan. Standardized policies, procedures and practices of five satellite offices for congruency and consistency with the field staff of 650+. Established improved relations with superintendents, principals, teachers, administrative support staff, and substitute teachers to quickly resolve business critical issues throughout the 30 districts. Proven track record in team leadership and training, supplying a balanced mix of analytical, management, coaching and technical skills. Show less

High School Teacher

• Sep 2001 - Jun 2005

Curriculum Design and Development Instructor for: Interpersonal Communication, Family Communication, Public Speaking, Careers, and Current Events. Curriculum Design and Development Instructor for: Interpersonal Communication, Family Communication, Public Speaking, Careers, and Current Events.

Instructor

• Jan 1996 - Jan 2001