Senior Application Setup Consultant

• Feb 2023 - Present

Application Setup Consultant

• Apr 2022 - Jan 2023

Wholesale Parts Consultant

• Oct 2020 - Mar 2022

- Managed the growth of the wholesale parts business into a larger marketshare within the Austin metro area. - Implemented procedures for ordering and organizing growth with the Parts Manager. - Assisted in training of new hires in the parts department. Select Achievements - Increased profitability within the department YoY - Doubled wholesale parts profit within six months - Managed the growth of the wholesale parts business into a larger marketshare within the Austin metro area. - Implemented procedures for ordering and organizing growth with the Parts Manager. - Assisted in training of new hires in the parts department. Select Achievements - Increased profitability within the department YoY - Doubled wholesale parts profit within six months

Service Manager

• Sep 2019 - Feb 2020

• Provided daily operational leadership for 26 employees while creating long-term strategies that drove revenue, enhanced customer satisfaction, and increased staff retention. • Created exceptional customer experiences by incorporating technological solutions into daily client-facing processes. • Improved operational throughput by executing strategic personnel adjustments. Leveraged employee performance data to create technical and mechanical work groups according to each team member’s talent, ability, strengths, and weaknesses. • Ensured high quality of work by training technicians and fellow Co-Service Manager on back-end processes and proper documentation. • Developed pipeline of internal talent by creating robust professional development plans for each service employee. Coordinated regular meetings with leadership and employees, established timelines to meet professional goals, and coordinated resources for continuing education. Select Achievements • Increased customer satisfaction scores ~10% in 5 months by streamlining operations and reducing client wait times from 30 days to 14 days. • Exceeded monthly YoY revenue targets. • Increased operational capacity with 40% of former staffers following me from former dealership. Enhanced staff retention with professional development plans. Show less

Fixed Operations Director

• Aug 2017 - Aug 2019

• Increased cooperation and camaraderie by overseeing merger of Parts and Service departments. Leveraged servant-leadership style to obtain team-wide buy-in and establish collective vision. • Grew revenue, improved operations, and increased customer satisfaction ratings through strategic planning and tactical implementation. o Incorporated technology into each appropriate level of Parts & Service operations. o Consolidated various processes and procedures into streamlined, easily accessible reference materials. o Ensured proper execution through hands-on training and mentorship. • Developed pipeline of internal talent by creating robust professional development plans for each service employee. Select Achievements• Increased wholesale profit 130% within one month, doubling gross profits YoY. • Reduced processing times for customer service orders by 62% through technological enhancements. Created, pitched, and secured approval from senior leadership on 11-page implementation plan. • Protected company from hundreds of thousands of dollars in fines by revamping diagnostic procedures and warranty payouts. Show less

Parts Manager

• Feb 2017 - Aug 2017

• Maximized workflow and improved efficiency of Parts department by creating and implementing detail-oriented procedures for various service tasks. • Improved team’s understanding of Volkswagen processes by conducting hands-on trainings. Select Achievements• Secured lower prices on critical parts by developing lucrative supplier relationship with Caliber Collision. Increased cash value of stocked parts from $250K to $425K. • Invited to serve on Volkswagen’s Parts Performance Group. One of 15 chosen throughout region with 160 dealerships. • Reduced service carryovers by upping and enforcing repair standards. • Transformed careers and created leaders through continuous training. Tailored materials to meet employee skill levels. Show less

Supervisor

• May 2016 - Feb 2017

• Managed all operational aspects for nanobrewery with on-premise brewing and retail supply store. • Conducted immersive 3-5-hour classes for group and individual clients looking for hands-on brewing experiences. • Supported recipe development for professional brewers and coordinated sales for various supplies. • Ensured availability of required operational supplies through inventory and ordering management. Select Achievements• Helped develop initial business concept through close collaboration with brewery owners. Leveraged previous retail experience to develop operational and customer relations procedures. Show less

Brewer

• Mar 2015 - Feb 2017

• Conducted immersive 3-5-hour classes for group and individual clients looking for hands-on brewing experiences. • Supported recipe development for professional brewers and coordinated sales for various supplies. Select Achievements• Helped develop initial business concept through close collaboration with brewery owners. Leveraged previous retail experience to develop operational and customer relations procedures.

Wholesale Parts Consultant

• Sep 2014 - Feb 2015

Wholesale Parts Manager

• Jan 2012 - Aug 2014

Wholesale Parts Consultant

• Nov 2010 - Dec 2011

Operations Manager

• Feb 2007 - Dec 2010

Customer Service Associate

• Aug 2005 - Jan 2007