Kellie Phillips
Board Member at San Luis Obispo Legal Assistance Foundation- Claim this Profile
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Bio
Janice Petko
I have worked with Kellie since 1998 and consider her to be one of the most productive and professional people I know. She builds and leads motivated teams who understand that the customer comes first. We first worked together at GST / Call America - where she successfully led a very challenging project, and she did a fantastic job. She was brought into the "second" Call America to lead our customer service team. She turned around the department's morale and productivity then took over service delivery as well She changed the dynamics of both departments so the sales team could focus on selling and her teams handled it from there. Because of her leadership, we were able to meet and exceed our sales goals on a monthly basis. I would highly recommend Kellie for any role as I know she'd deliver.
Kelly Stewart
Kellie makes it her mission to understand her position, to know her team mates and to understand the missoin statement of the company she works for to make informed decisions and propose solutions that may sometimes be outside of the box!
Janice Petko
I have worked with Kellie since 1998 and consider her to be one of the most productive and professional people I know. She builds and leads motivated teams who understand that the customer comes first. We first worked together at GST / Call America - where she successfully led a very challenging project, and she did a fantastic job. She was brought into the "second" Call America to lead our customer service team. She turned around the department's morale and productivity then took over service delivery as well She changed the dynamics of both departments so the sales team could focus on selling and her teams handled it from there. Because of her leadership, we were able to meet and exceed our sales goals on a monthly basis. I would highly recommend Kellie for any role as I know she'd deliver.
Kelly Stewart
Kellie makes it her mission to understand her position, to know her team mates and to understand the missoin statement of the company she works for to make informed decisions and propose solutions that may sometimes be outside of the box!
Janice Petko
I have worked with Kellie since 1998 and consider her to be one of the most productive and professional people I know. She builds and leads motivated teams who understand that the customer comes first. We first worked together at GST / Call America - where she successfully led a very challenging project, and she did a fantastic job. She was brought into the "second" Call America to lead our customer service team. She turned around the department's morale and productivity then took over service delivery as well She changed the dynamics of both departments so the sales team could focus on selling and her teams handled it from there. Because of her leadership, we were able to meet and exceed our sales goals on a monthly basis. I would highly recommend Kellie for any role as I know she'd deliver.
Kelly Stewart
Kellie makes it her mission to understand her position, to know her team mates and to understand the missoin statement of the company she works for to make informed decisions and propose solutions that may sometimes be outside of the box!
Janice Petko
I have worked with Kellie since 1998 and consider her to be one of the most productive and professional people I know. She builds and leads motivated teams who understand that the customer comes first. We first worked together at GST / Call America - where she successfully led a very challenging project, and she did a fantastic job. She was brought into the "second" Call America to lead our customer service team. She turned around the department's morale and productivity then took over service delivery as well She changed the dynamics of both departments so the sales team could focus on selling and her teams handled it from there. Because of her leadership, we were able to meet and exceed our sales goals on a monthly basis. I would highly recommend Kellie for any role as I know she'd deliver.
Kelly Stewart
Kellie makes it her mission to understand her position, to know her team mates and to understand the missoin statement of the company she works for to make informed decisions and propose solutions that may sometimes be outside of the box!
Experience
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San Luis Obispo Legal Assistance Foundation
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Board Member
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Jan 2020 - Present
Non Profit Volunteer Board Member Non Profit Volunteer Board Member
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New York Life Insurance Company
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United States
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Financial Services
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700 & Above Employee
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Licensed Agent
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Aug 2018 - Present
Agent licensed to sell insurance through New York Life Insurance Company. Agent licensed to sell insurance through New York Life Insurance Company.
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Compli, Inc.
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United States
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Beverage Manufacturing
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1 - 100 Employee
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Vice President Client Services
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Sep 2017 - Apr 2018
* Directed all client facing departments, 25 employees in a $4M company. * Managed teams providing compliance support & maintenance of 10,000 licenses for 160+ clients. * Created customer success & onboarding plans to improve retention & the client experience. * Directed all client facing departments, 25 employees in a $4M company. * Managed teams providing compliance support & maintenance of 10,000 licenses for 160+ clients. * Created customer success & onboarding plans to improve retention & the client experience.
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iovox
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Support Manager
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Nov 2016 - Sep 2017
• Recruited to build and lead a global support team to provide a world class service experience. • Created strategic plan of customer support of mobile application, pre & post development. • Managed KPI & process optimization, in preparation for anticipated business expansion. • Recruited to build and lead a global support team to provide a world class service experience. • Created strategic plan of customer support of mobile application, pre & post development. • Managed KPI & process optimization, in preparation for anticipated business expansion.
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Gsolutionz Inc.
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Telecommunications
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1 - 100 Employee
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Director of the Customer Experience
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Mar 2011 - Aug 2016
• Leadership both strategic & tactical for 35 employees, in a $10M company. • Successfully integrated acquisition with 1500+ customers, achieving 100% of team KPI’s. • Built service organization, growing recurring revenue from >$100k, to 30% of total revenues. • Created culture focused on 1 touch service delivery, in a live answer call center environment. • Achieved 95+% customer satisfaction, consistently, for base of 4500+ clients. • Led project management team to record high implementation of $2.6M with 40% margin.
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Utility Telecom
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United States
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Telecommunications
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1 - 100 Employee
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Operations Manager
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Apr 2007 - Feb 2011
• Grew the support & provisioning teams, elevating to a white glove level service for 2500+ clients. • Successfully expanded 24x7 support, allowing the President to focus & grow revenue to $7M. • Built partner relationships for retention of recurring revenue, achieved 0 attrition for 2+ years. • Grew the support & provisioning teams, elevating to a white glove level service for 2500+ clients. • Successfully expanded 24x7 support, allowing the President to focus & grow revenue to $7M. • Built partner relationships for retention of recurring revenue, achieved 0 attrition for 2+ years.
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GoAmerica Communications
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Wireless Services
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1 - 100 Employee
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Vice President of Operations
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Dec 2000 - Mar 2003
* Managed $2m annual budget to plan. * Re-engineered multiple operation areas, achieving montly savings of $300k. * Implemented KPI’s in accounting, reducing 90+ past due receivables from 50% to 12%. * Leadership of single point of contact support for Fortune 500 Enterprises. * Managed $2m annual budget to plan. * Re-engineered multiple operation areas, achieving montly savings of $300k. * Implemented KPI’s in accounting, reducing 90+ past due receivables from 50% to 12%. * Leadership of single point of contact support for Fortune 500 Enterprises.
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Call America
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Telecommunications
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1 - 100 Employee
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Director of Operator Services
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Mar 1990 - Mar 2000
* Inherited full P&L responsibility for profit center with negative cashflow. Expanded operation to address cyclical revenue challenges, attaining consistent profitable operation in 3 months. * Managed 24x7 operator center that employed 80+ operators, supervisors, and managers. * Project managed due diligence for acquisitions. * Expanded into the International hospitality market, growing annual revenues from $1.2M to $16M. * Created & deployed white label operator service product as a complete outsource solution for carriers.
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Education
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1985 - 1986
Kent State University
Bachelors Business Administration (Mgmt), Business -
1982 - 1983
Mission College
Associate in Science, Business Administration and Management, General -
1979 - 1981
Cuyahoga Falls High School
High School Diploma, National Honor Society, High School/Secondary Diplomas and Certificates
Community
