Experience

Century 21 Northwest

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Oct 2019 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial crime investigator 3

  • Sep 2016 - Jan 2018

  Investigate debit card fraud claims, call customers and merchants to gather information about the fraud claim. work with VISA to assure proper rules were being followed, accurately working each claim to make sure we were following Reg Z guidelines. Investigate debit card fraud claims, call customers and merchants to gather information about the fraud claim. work with VISA to assure proper rules were being followed, accurately working each claim to make sure we were following Reg Z guidelines.



Chase Merchant Services

• Financial Services
• 1 - 100 Employee

• Senior Specialist 2

  • Aug 2015 - Sep 2016

  Work closely with merchants and banks to resolve chargeback disputes, Handle escalated customer complaints, educate merchants on reasons for charge backs and what steps customers can take to protect themselves, File Representments for merchants, coaching and training employees on Chargeback rights and rules for Visa, MasterCard, and Discover. Work closely with merchants and banks to resolve chargeback disputes, Handle escalated customer complaints, educate merchants on reasons for charge backs and what steps customers can take to protect themselves, File Representments for merchants, coaching and training employees on Chargeback rights and rules for Visa, MasterCard, and Discover.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Fraud Investigator

  • May 2014 - Aug 2015

  Investigate Credit Card fraud claims. Call merchants, and customers to obtain information about the fraud claims, work with VISA and MasterCard to assure proper rules were being followed, accurately working each claim to make sure we were following Reg Z guidelines. Research documents sent in from merchants to gather suspects information. File Pre-arbitrations and arbitrations, collect funds from VISA when merchants send in money. Investigate Credit Card fraud claims. Call merchants, and customers to obtain information about the fraud claims, work with VISA and MasterCard to assure proper rules were being followed, accurately working each claim to make sure we were following Reg Z guidelines. Research documents sent in from merchants to gather suspects information. File Pre-arbitrations and arbitrations, collect funds from VISA when merchants send in money.