Kellie Lait

Knowledge Manager at PROBE Group
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU

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Bio

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Experience

  • PROBE Group
    • Australia
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Knowledge Manager
      • Apr 2021 - Present

  • Stellar
    • Australia
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Process Associate
      • Nov 2018 - Present

      Writing of procedures and documents for knowledge base over multiple contracts via Panviva software/program.

    • Customer Solutions Specialist
      • Oct 2015 - Present

      Aged Care sector. Inbound and Outbound call handling.KPI focused

  • SYKES
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Nov 2012 - Jan 2014

      Inbound representative for St George & Westpac

  • Austel Marketing
    • Administration Assistant
      • Jul 2011 - Sep 2012

      General Office Duties, Payroll, Accounts Payable, Accounts Receivable, Data Entry

  • The Cheesecake Shop
    • Australia
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • Baker/Customer Service
      • Oct 2009 - May 2011

      Produced Goods for Wholesale.

  • Woolworths Group
    • Australia
    • Retail
    • 700 & Above Employee
    • Customer Service
      • Mar 2009 - Oct 2010

      Cashier

Education

  • TAFE
    Certificate 3 Business Administration, Business Administration and Management, General
    2010 - 2011
  • Helensvale High School
    2007 - 2009

Community

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