Operations Manager

• Feb 2023 - Present

Revenue Cycle Manager

• Apr 2020 - Feb 2023

RCM Team Lead

• Jun 2019 - Apr 2020

Senior Billing Claims Specialist — RCM

• Jul 2018 - Apr 2020

Creating claims for Home Health and Hospice billingAuditing claims before submissionPosting PaymentsPulling 835's and submitting 837'sManaging Accounts Receivable - four agencies nationwide totaling over 3 million dollarsWorking with claim formatsResearch on denials of claimsSubmitting medical records and reviewing documentationAssisting other areas with feedback on ways to improve our productWork with different clearing houses (Ability, Availity, Relay Health, E-Solutions, & Zirmed)Training new employeesAssist Hiring Manager with hiring processCreate process documents to make team more efficientAssist in sales processAssist with on boarding new clientsWork with development team to improve product Show less

Revenue Management Services

• Apr 2014 - Apr 2020

Creating claims for Home Health and Hospice billing Auditing claims before submission Posting Payments Pulling 835's and submitting 837's Managing Accounts Receivable - four agencies nationwide totaling over 3 million dollars Working with claim formats Research on denials of claims Submitting medical records and reviewing documentation Assisting other areas off McKesson with feedback on ways to improve our product Work with different clearing houses (Ability, Availity, Relay Health, E-Solutions, & Zirmed) Assist in sales process Assist with onboarding new clients Work with development to improve product Show less

Office Manager

• Mar 2013 - Apr 2014

Creating schedules Timesheets Payroll Taking reservations Taking payments Managing website and social media Paying expenses Deposits Creating schedules Timesheets Payroll Taking reservations Taking payments Managing website and social media Paying expenses Deposits

Team Lead HIM Optical Imaging

• Mar 2011 - Mar 2013

Managing employeesTraining new employeesCreating schedules and deadlines for employeesWorking with physicians and nurses to make sure medical records are scanned into the patients electronic file and viewable within a reasonable time frameKeeping track of all medical records and locating lost charts

Customer Service Representative - Patient Financial Services

• Jun 2008 - Mar 2011

Answering phonesTaking paymentsAnswering questions about patient's paymentsAnswering questions about insurance and claims

Toys Department Manager

• Jul 2006 - May 2008

Ordering InventoryStocking ShelvesScheduling EmployeesConducting InterviewsMaking DisplaysManaging SalesTraining Employees

Office Associate

• Apr 2003 - Jul 2006

Counting moneyMaking depositsBalancing tillsProviding loans for registersCash advances for employeesBalancing cash within the accounting officeResearchingCreating reports