Experience

Elevance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Subject Matter Expert - Healthcare Spending Accounts

  • Aug 2016 - Present

  Address complex client concerns for both large and small groups including resolution of escalated issues, eligibility, termination, reassociation requirements, manage account funding, reimbursement queries and reconciliations. Serve as liaison to the banking team reviewing local and global trends associated with the Spending Account and managing settlement of HRA, FSA, DCA, commuter claims, and debit card transactions. Oversee annual election education, submission, file feed uploads. Conduct ongoing training and support for clients and associates. Collaborate with cross-functional teams to identify, research, and implement process improvements. Oversee a team of Spending Account experts who manage employer Healthcare Spending Accounts. Created/maintained a 30-page Quick Reference guide including contacts, product details, and other easily accessible information to aid in user’s daily job function. Show less



Various Companies

• Freelance Writer

  • 1999 - 2012

  Penned articles and short stories appearing in major print and digital publications including but not limited to Good Housekeeping, Pregnancy Magazine, Disney.com, WEEK TV, and SheKnows.com. Penned articles and short stories appearing in major print and digital publications including but not limited to Good Housekeeping, Pregnancy Magazine, Disney.com, WEEK TV, and SheKnows.com.