Chimpanzee Caregiver Aide

• Apr 2021 - Present

Administrative Support Associate

• Jun 2015 - Feb 2020

Collaborated with all levels within the organization to understand their needs and engage to perform the best results. Liason between the Sales Operation team and Production Management to offer support through every step of the loan process. Builds complex data reporting. Collaborates with the Office Administrator to plan and manage team building projects and monthly events. Collaborated with all levels within the organization to understand their needs and engage to perform the best results. Liason between the Sales Operation team and Production Management to offer support through every step of the loan process. Builds complex data reporting. Collaborates with the Office Administrator to plan and manage team building projects and monthly events.

Service Coordinator

• 2014 - 2015

Built Strong Customer relationships by developing the ability to listen carefully and pay attention to the details of the customer issues in order to communicate this to the service technicians verbally and through written service ticket. Processed payments to vendors and prepared service tickets.• Headed the loaner car department and formulated a standard for excellent customer experience by creating a systemized checklist. This reduced loss of revenue from damage to the vehicles and saved the customer time from pickup and drop off.

Sales Support Specialist

• 2013 - 2014

Second point of contact from sales leads generated through Home Depot as an external vendor. Trained incoming employees on excellent habits of telephone etiquette and use of the scheduling system. • Supported and helped close the sale of a prospective customer by making over 100 outbound calls per day, communicating additional avenues of financing and service offered by the company. Second point of contact from sales leads generated through Home Depot as an external vendor. Trained incoming employees on excellent habits of telephone etiquette and use of the scheduling system. • Supported and helped close the sale of a prospective customer by making over 100 outbound calls per day, communicating additional avenues of financing and service offered by the company.

FSA Benefits Processor

• 2010 - 2013

Processed healthcare claims, managing multiple accounts while maintaining the highest standards of confidentiality according to HIPAA law. Performed research to respond to inquiries and interpret policy provisions to determine most effective response. Assisted in requests regarding insurance claims while operating on multiple computer applications.• Maintained quick turn-around on customer inquiries, resulting in multiple customer service awards. • Through thorough examination of claim submissions, prevented non eligible pay outs and unnecessary customer complaints. • Promoted from Claims Administrator to Processor within the first 6 months of employment.