Experience

James Martin Vanities
• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Operations Coordinator IV

  • Feb 2021 - Present


Ferguson Enterprises

• United States

• Business Operations Coordinator

  • Dec 2017 - Jan 2021

  As a liaison between vendors, accountants, and sales I have learned how to use analytic reasoning, understand user experience, to design good SOPs, be creative, and employee persuasion and collaboration in all my communications.

• Manager of Client Services

  • Sep 2015 - Dec 2017

  Thinking analytically, creativity, all of these things are equally important when it comes to supporting your team and your customers.

• Inside Sales Analyst

  • May 2011 - Sep 2015

  I learned all business processes, product knowledge for both showroom consultants, outside sales, managers, and all external customers.



AvailX

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Feb 2009 - May 2012

  As the liaison between customer and programmers I had to think analytically, creativity, and effectively. Everyone communicates slightly differently, so being able to hone my skills to communicate was essential in this position.

• Project Manager II

  • Sep 2007 - Mar 2010

  I was promoted to project manager after working for eight years in technical support and web development support. I took both positions and helped the senior project manager to make sure all of our clients were helped when they needed it.

• Project Manager I

  • Mar 2005 - Sep 2007

  I spoke with and helped every new customer that came into the firm. I coordinated with programmers, web development, and web designers to create a custom website for our clients. I made sure that our clients felt safe and secure in our ability to create a web space for them that would continue to make them financially successful.



EBT

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 1999 - Mar 2005

  This position started my career in the technological field. I started out as a receptionist and file clerk and after I had learned the software that the company sold I began to take on support calls. I quickly moved from there to full time technical support. After a few years I became Lead Technical Support Specialist training all new hires on how to use the software as well as teaching customer support. With my new position I was able to meet with customers at their offices and guide everyone in the office how to use the software. I thoroughly enjoyed working with clients one on one and helping them achieve their business goals. This position paved the way for all future opportunities. I got a solid education in how technology effects our every day job, and how important it is for the future of all companies to continually grow in how they use emerging software. Show less