Kelli Rai Smith
Director of Training and Customer Experience at Versiti Inc.- Claim this Profile
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Bio
Glen Ferri
I had the pleasure of working along side Kelli Rai for a major software deployment for the Retail Environment Group (REG) at Harley-Davidson Motor Company that improved overall Dealership Design and Floor Plan Development. Kelli Rai was the Business Project Manager while I was in the Information Systems Project Manager for this effort. Kelli Rai was very detail oriented in leading the process from conceptual design, budgetary acquisition and delivery of the project. She coordinated the contact with external Business Software Supplier and the REG Team Members for the training and on going support needed for the software being deployed. Additionally, she was the face of Harley-Davidson with the external Business Software Supplier ensuring software upgrades were properly provided by the supplier as well as coordinating additional training sessions as needed for the new features of the software.
Andy Lung
I worked with Kelli Rai at Harley-Davidson Motor Company. Kelli Rai is professional, has a high energy level, an excellent presenter and I contribute much of my success at Harley-Davidson to her teaching and training. When given a project, she follows it up until it’s completed successfully. Kelli Rai is very personal, friendly and has excellent relationship building skills. When I needed something, she was always there for me with a smile and an answer. Kelli Rai is an asset to any organization.
Glen Ferri
I had the pleasure of working along side Kelli Rai for a major software deployment for the Retail Environment Group (REG) at Harley-Davidson Motor Company that improved overall Dealership Design and Floor Plan Development. Kelli Rai was the Business Project Manager while I was in the Information Systems Project Manager for this effort. Kelli Rai was very detail oriented in leading the process from conceptual design, budgetary acquisition and delivery of the project. She coordinated the contact with external Business Software Supplier and the REG Team Members for the training and on going support needed for the software being deployed. Additionally, she was the face of Harley-Davidson with the external Business Software Supplier ensuring software upgrades were properly provided by the supplier as well as coordinating additional training sessions as needed for the new features of the software.
Andy Lung
I worked with Kelli Rai at Harley-Davidson Motor Company. Kelli Rai is professional, has a high energy level, an excellent presenter and I contribute much of my success at Harley-Davidson to her teaching and training. When given a project, she follows it up until it’s completed successfully. Kelli Rai is very personal, friendly and has excellent relationship building skills. When I needed something, she was always there for me with a smile and an answer. Kelli Rai is an asset to any organization.
Glen Ferri
I had the pleasure of working along side Kelli Rai for a major software deployment for the Retail Environment Group (REG) at Harley-Davidson Motor Company that improved overall Dealership Design and Floor Plan Development. Kelli Rai was the Business Project Manager while I was in the Information Systems Project Manager for this effort. Kelli Rai was very detail oriented in leading the process from conceptual design, budgetary acquisition and delivery of the project. She coordinated the contact with external Business Software Supplier and the REG Team Members for the training and on going support needed for the software being deployed. Additionally, she was the face of Harley-Davidson with the external Business Software Supplier ensuring software upgrades were properly provided by the supplier as well as coordinating additional training sessions as needed for the new features of the software.
Andy Lung
I worked with Kelli Rai at Harley-Davidson Motor Company. Kelli Rai is professional, has a high energy level, an excellent presenter and I contribute much of my success at Harley-Davidson to her teaching and training. When given a project, she follows it up until it’s completed successfully. Kelli Rai is very personal, friendly and has excellent relationship building skills. When I needed something, she was always there for me with a smile and an answer. Kelli Rai is an asset to any organization.
Glen Ferri
I had the pleasure of working along side Kelli Rai for a major software deployment for the Retail Environment Group (REG) at Harley-Davidson Motor Company that improved overall Dealership Design and Floor Plan Development. Kelli Rai was the Business Project Manager while I was in the Information Systems Project Manager for this effort. Kelli Rai was very detail oriented in leading the process from conceptual design, budgetary acquisition and delivery of the project. She coordinated the contact with external Business Software Supplier and the REG Team Members for the training and on going support needed for the software being deployed. Additionally, she was the face of Harley-Davidson with the external Business Software Supplier ensuring software upgrades were properly provided by the supplier as well as coordinating additional training sessions as needed for the new features of the software.
Andy Lung
I worked with Kelli Rai at Harley-Davidson Motor Company. Kelli Rai is professional, has a high energy level, an excellent presenter and I contribute much of my success at Harley-Davidson to her teaching and training. When given a project, she follows it up until it’s completed successfully. Kelli Rai is very personal, friendly and has excellent relationship building skills. When I needed something, she was always there for me with a smile and an answer. Kelli Rai is an asset to any organization.
Experience
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Versiti Inc.
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Director of Training and Customer Experience
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Feb 2022 - Present
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Manager, Service Excellence
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Feb 2013 - Feb 2022
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Harley-Davidson Motor Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Retail Merchandising Manager
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Sep 2003 - Oct 2012
Retail Merchandising Manager*Develop and implement retail merchandising and training initiatives for North America with advisory influence in international markets*Responsible for the leadership and daily managementn of the Retail Merchandising Department and its activities*Develop programs and services that enhance mutual profitablity and success Retail Training Coordinator•Develop, coordinate, facilitate and continuously improve training opportunities for the Harley-Davidson dealership network on retail best practices and retail forward, visually appealing, sales producing retail environments•Provide ongoing organizational leadership/support of Retail Environment Group retail best practices through communication and training of Harley-Davidson corporate personnel•Collaborate with internal and external stakeholders to enhance retail training and programs for the benefit of the Harley-Davidson dealer network
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Midwest Airlines
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United States
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Airlines and Aviation
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100 - 200 Employee
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Manager Cabin Safety, Regulatory Compliance and Training
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Feb 1989 - Sep 2003
Manager, Cabin Safety, Regulatory Compliance and TrainingHighly regarded, exceptionally skilled senior level training manager for flight attendants at one of the nation’s leading airlines. Training assumed an even greater significance post-9/11 and increased security issues. •Develop, coordinate and implement all aspects of FAA regulated Flight Attendant training programs. •Serve as liaison to FAA, Air Transport Association and other agencies. •Expedite and supervise all policy and procedure inquires from FAA and Midwest Express customers. •Research, develop and maintain the FAA-approved Flight Attendant Operating Manual. •Develop and maintain the in-flight training budget. •Supervise training staff. •Coordinate with other airline training departments to ensure consistent policies and practices.
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Education
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2005 - 2008
Keller Graduate School of Management
Masters, MBA - concentration Human Resource Management -
1984 - 1988
University of Wisconsin-Stout
Bachelor's degree
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