Kelli Ludwig
Customer Success Associate at Aktivate- Claim this Profile
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Topline Score
Bio
LinkedIn User
Kelli made an immediate impact to our Success Team during her time at FieldLevel. She was a consistent pleasure to work with, and was always eager to help our team. Her desire to serve our internal team was the same attitude she had when it came to our users, as she educated our users into a very successful experience using our platform. I join her past colleagues here in recommending Kelli, and would be happy to answer any other questions.
Adrian Martinez
Anyone looking to hire a customer facing role will be lucky to have Kelli. Always happy and eager to help anyone at anytime, clients and team mates alike, she embodies what it means to be customer centric. Dedicated towards always finding answers and solutions to the issues that came up with a sense of urgency. Great time management skills with a genuine desire to help. Everyone who interacted with her was always greeted with the same eager and earnest desire to listen and help. She showed up every day with the same desire and drive, even when things got hard.
LinkedIn User
Kelli made an immediate impact to our Success Team during her time at FieldLevel. She was a consistent pleasure to work with, and was always eager to help our team. Her desire to serve our internal team was the same attitude she had when it came to our users, as she educated our users into a very successful experience using our platform. I join her past colleagues here in recommending Kelli, and would be happy to answer any other questions.
Adrian Martinez
Anyone looking to hire a customer facing role will be lucky to have Kelli. Always happy and eager to help anyone at anytime, clients and team mates alike, she embodies what it means to be customer centric. Dedicated towards always finding answers and solutions to the issues that came up with a sense of urgency. Great time management skills with a genuine desire to help. Everyone who interacted with her was always greeted with the same eager and earnest desire to listen and help. She showed up every day with the same desire and drive, even when things got hard.
LinkedIn User
Kelli made an immediate impact to our Success Team during her time at FieldLevel. She was a consistent pleasure to work with, and was always eager to help our team. Her desire to serve our internal team was the same attitude she had when it came to our users, as she educated our users into a very successful experience using our platform. I join her past colleagues here in recommending Kelli, and would be happy to answer any other questions.
Adrian Martinez
Anyone looking to hire a customer facing role will be lucky to have Kelli. Always happy and eager to help anyone at anytime, clients and team mates alike, she embodies what it means to be customer centric. Dedicated towards always finding answers and solutions to the issues that came up with a sense of urgency. Great time management skills with a genuine desire to help. Everyone who interacted with her was always greeted with the same eager and earnest desire to listen and help. She showed up every day with the same desire and drive, even when things got hard.
LinkedIn User
Kelli made an immediate impact to our Success Team during her time at FieldLevel. She was a consistent pleasure to work with, and was always eager to help our team. Her desire to serve our internal team was the same attitude she had when it came to our users, as she educated our users into a very successful experience using our platform. I join her past colleagues here in recommending Kelli, and would be happy to answer any other questions.
Adrian Martinez
Anyone looking to hire a customer facing role will be lucky to have Kelli. Always happy and eager to help anyone at anytime, clients and team mates alike, she embodies what it means to be customer centric. Dedicated towards always finding answers and solutions to the issues that came up with a sense of urgency. Great time management skills with a genuine desire to help. Everyone who interacted with her was always greeted with the same eager and earnest desire to listen and help. She showed up every day with the same desire and drive, even when things got hard.
Experience
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Aktivate
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United States
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Sports and Recreation Instruction
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1 - 100 Employee
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Customer Success Associate
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Aug 2022 - Present
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FieldLevel
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United States
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Spectator Sports
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1 - 100 Employee
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Support Specialist at FieldLevel
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Nov 2021 - Jul 2022
• Manage customer support requests via email, phone, text messages, and chat • Coordinates demos with customers including, parents, athletes and coaches. • Identify opportunities to sell additional services to existing clients • Performed data entry including importing/exporting spreadsheets, updating reports, and present findings to the team • Trouble-shoot technology issues and create tickets to send off to the engineer and product teams • Manage customer support requests via email, phone, text messages, and chat • Coordinates demos with customers including, parents, athletes and coaches. • Identify opportunities to sell additional services to existing clients • Performed data entry including importing/exporting spreadsheets, updating reports, and present findings to the team • Trouble-shoot technology issues and create tickets to send off to the engineer and product teams
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Oasys Sports
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Account Manager
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Nov 2018 - Nov 2021
• Manages a specific set of clients as well as tracking and monitoring client inquiries. • Sets up new client’s websites including content determination, prioritization, formatting, and registration set-up. • Trains new and existing clients in the use of the Oasys Sports services. • Develops client website/registration evaluation schedule. • Manages a specific set of clients as well as tracking and monitoring client inquiries. • Sets up new client’s websites including content determination, prioritization, formatting, and registration set-up. • Trains new and existing clients in the use of the Oasys Sports services. • Develops client website/registration evaluation schedule.
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Utica College
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Utica, New York
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Assistant Women Basketball Coach at Utica College
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Aug 2017 - Jun 2018
• Develop and coordinate recruitment of prospective athletes for the women’s basketball team. • Establish and maintain progress of prospective student enrollment through Excel, Hobsons Radius, and other various recruitment databases. • Planned and operated day-to-day operation for managers, practices, and games. • Managed equipment and budgeting of teams. • Develop and coordinate recruitment of prospective athletes for the women’s basketball team. • Establish and maintain progress of prospective student enrollment through Excel, Hobsons Radius, and other various recruitment databases. • Planned and operated day-to-day operation for managers, practices, and games. • Managed equipment and budgeting of teams.
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Rockford IceHogs
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United States
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Spectator Sports
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1 - 100 Employee
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Ticket Sales Intern
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Jan 2017 - May 2017
• Observed and gained experience in the ticketing sales process • Assisted with the breakdown and set up of game day operations • Assisted in ticket sales and marketing • Developed meaningful relationships and interacted with fans of many backgrounds • Developed and coordinated a new promotional event, “Youth Sports Recognition Night”, to help boost ticket sales • Observed and gained experience in the ticketing sales process • Assisted with the breakdown and set up of game day operations • Assisted in ticket sales and marketing • Developed meaningful relationships and interacted with fans of many backgrounds • Developed and coordinated a new promotional event, “Youth Sports Recognition Night”, to help boost ticket sales
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Education
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2013 - 2017
Judson University
Bachelor's degree, Sport and Fitness Administration/Management
Community
