Experience

LactaLogics

• United States
• Biotechnology Research
• 1 - 100 Employee

• Executive Assistant

  • Jan 2023 - Present



Bug Bite Thing

• United States
• Retail
• 1 - 100 Employee

• Executive Assistant

  • Nov 2020 - Jan 2023



Florida Rural Legal Services, Inc.

• United States
• Legal Services
• 1 - 100 Employee

• Executive Administrative Assistant

  • Apr 2016 - Nov 2020

  Charged with delivering highly confidential executive service and support for a busy Director of Pro Bono and Deputy Director, serving as the executive gatekeeper and trusted business liaison. Manage daily office operations, calendars/appointments, and setting meetings including venue coordination and other logistical details. Key Achievements ★ Generate accurate and detailed correspondence, emails, nonprofit grant assistance, research, and other business documentation for executives. ★ Point of contact for clients and other staff, prioritize incoming communications—all focused on freeing up valuable executive leadership’s time. ★ Planned offsite events and venues for outreach services and special events. ★ Generated accurate and compelling PowerPoint presentations and quickly learned new programs. ★ Successful in time management, working remotely during the global pandemic



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Administrative Assistant

  • 2015 - 2016

  Delivered exceptional Executive Assistance and Support to the Assistant Vice President Site Administrator of South Hospital in a short-term role. Managed the executive’s calendar and appointments, coordinated schedules for two locations for a very busy VP of Site Administration. Key Achievements ★ Served as executive gatekeeper to staff and clients, prioritized all communications that ensured minimal executive business disruption. ★ Saved $1.7 million in cost by implementation of Corrective Action and Preventive Action (CAPA) process. ★ Managed busy travel itineraries, setup conference calls, meetings and other events.



Council on Aging of Martin County at the Kane Center

• United States
• Community Services
• 1 - 100 Employee

• Development Assistant

  • 2013 - 2015

  Managed daily administrative operations and an 11,000+-record database for the development department. Tracked all contributor data, managed all donor correspondence, and coordinated solicitations. Processed up to 50 daily data records and business correspondence. Key Achievements ★ Accurately created and tracked mail merged documentation for solicitations and acknowledgements. ★ Trusted to manage/respond to all office correspondence for a department that generated $750,000+ in annual revenue. ★ Assisted in planning all special events, working with venue and vendors that ensured optimized attendee service and satisfaction.



Liberty Medical LLC

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Operations Manager

  • 2010 - 2012

  Promoted numerous times to increased levels of leadership during a successful 10-year tenure. Oversaw startup, development, and daily operations of a new outbound call center for DNA testing. Managed daily Human Resources, recruiting, hiring, development, and coaching/motivating of personnel. Key Achievements★ Recruited and directly managed HR Operations for a top-performing team of 20 representatives. ★ Acknowledged as a solid Program Leader and recognized for exceeding every goal each month. ★ Key contributor in planning/implementation of a monthly calendar of events in staff management and motivation—focused on diversity, inclusion, and boosting morale. ★ Devised/delivered a work environment of cultural diversity, inclusion, productivity, and team cohesion.

• Manager

  • 2006 - 2010

  Directed daily business operations and team leadership of the pharmacy sales outbound call center. Continuously monitored call center operations and ensured calls were answered—following service level agreements and promised timelines. Managed five supervisors and 90 call center representatives. Key Achievements★ Continuously promoted to greater leadership roles throughout tenure. ★ Diligently worked to improve quality of calls through random monitoring of staff that minimized errors and accurately tracked personnel/operations performance. ★ Recorded statistics, user rates, and staff performance levels—created detailed executive reports. ★ Successfully raised business and staff performance and increased productivity through smart organization. ★ Motivated staff and boosted performance/morale through planning of a monthly calendar of events.---------------EARLY CAREER---------------Liberty Medical -Contract Administrator★ Managed contract negotiations, 20 health plan contracts, and 10 healthcare consultants. Successfully negotiated and implemented all new provider agreements, upon approval. Liberty Medical -Travel ManagerManaged the traveling staff of Pedorthist for Liberty Therapeutic Shoes—acknowledged for completing 75% of the entire shoe fittings for the company. ★ Coordinated all travel and expenses by the Pedorthists and completed payroll, incentives, and staff evaluations.Liberty Medical -Executive Administrative AssistantServed as the executive assistant to the Vice President of New Business Development. Managed calendar scheduling, events, and travel itineraries. ★ Generated Excel spreadsheets and PowerPoint presentations. Visiting Nurse Association of Southeastern MassachusettsFairhaven, MAEducation CoordinatorVisiting Nurse Association of Southeastern MassachusettsFairhaven, MAAdministrative AssistantVisiting Nurse Association of Southeastern MassachusettsFairhaven, MAHome Health Care Schedule Coordinator