Experience

CI Azumano Travel / Business

• Travel Arrangements
• 1 - 100 Employee

• Outside Government Travel Consultant for CI Azumano Travel

  • Apr 2019 - Present



Boersma Travel Agency

• Outside Travel Consulant/Government Travel Agent

  • Apr 1998 - Present

  2013 - Present Boersma Travel Ann Arbor, MI Government Travel Agent Handle incoming calls and email requests for travel assistance. Reserve and issue air, car, hotel and rail reservations for government employees and contractors. Answering and handling requests in timely manner. Verify and correct monthly reports for errors prior to being sent to client. Assist government employees and contractors with expense reports for voucher filing for reimbursement. 2007 - Present Boersma Travel Ann Arbor, MI Outside Travel Agent  Researching vacation travel plans for clientele.  Reserving travel arrangements for clientele.  Maintaining certifications in travel related fields.  Verifying current clientele reservations to see if changes or upgrades are applicable to service the clientele better.  Handling customer service inquiries in a timely manner. 1998 – 2007 Boersma Travel Ann Arbor, MI Vacation Travel Manager  Managed Leisure Department for past 7 years.  Foreign Currency Manager for past 9 years.  Daily jobs included managing employees, handling customer service, making travel arrangements, balancing and maintaining foreign currency, speaking to various vendors to improve sales, quality control on reservations, and planning/creating advertisements to increase sales.  Responsible for monthly bonus report for 3 offices.  Office Liaison for Results Travel Consortia.  Maintained the Preferred Supplier Lists to improve commission levels for agents.  Attended or maintained specialty travel courses, i.e. Princess Cruises Commodore, Certified Sandals Specialist, Wedding/Honeymoon Specialist, Marriott Specialist, etc… Show less



WildTree

• Representative

  • Jan 2010 - Jun 2018

  Direct Sales for a company that sells natural, nutritious meals without the preservatives, addititives, MSG, and dyes. Great product for people who have food allergies, Celiac's Disease, and just looking for a healthy lifestyle. Direct Sales for a company that sells natural, nutritious meals without the preservatives, addititives, MSG, and dyes. Great product for people who have food allergies, Celiac's Disease, and just looking for a healthy lifestyle.



BankOne

• Banking
• 1 - 100 Employee

• Customer Accounting Representative

  • May 1987 - Apr 1998

  1987 - 1998 Bankone Belleville, MI Customer Accounting Department  Worked for NBD in May of 1987 in Alpena, MI in the Sorting Department. This position was entry level and allowed me to use my computer and accounting skills to further myself while I attended college. My position was eliminated due to downsizing and I was then placed in the Proof Department and Customer Accounting Department as needed until December 1998.  Transferred to NBD of Ann Arbor, MI in January 1990 in their Lockbox Department. My position was as a Data Entry Person, in which I applied payments to business accounts with high accuracy. Assisted with mail sorting and mail opening.  Transferred from the Lockbox Department into the Customer Accounting Department in 1993. Was responsible for multiple branch offices on overdrawn accounts, fraud, and crime prevention. Also handled month end statements, microfiche, and special desk assignments.  During this time frame NBD went through multiple mergers: NBD to First Chicago/NBD to Bankone (currently: JP Morgan Chase).  Served on a team to evaluate quality control; our team implemented policies to improve quality in all departments, as well as improve employee morale. Show less