Sales Associate - REALTOR®

• Aug 2021 - Present

• Manage sales pipeline by actively following up with prospects and hot leads. • Maintain current and accurate CRM database of prospective customers. • Generate lists of properties compatible with buyers' needs and financial resources. • Facilitate real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions. • Increased customer satisfaction ratings by addressing issues effectively for speedy resolution. • Schedule home viewings with potential buyers. • Generate list of properties to meet specific client needs. Show less

Server / Shift Leader

• 2010 - Present

• Provide superior guest service and friendly dining experience. • Promptly greet guests, highlight specials, provide recommendations and accommodate dietary needs. • Ensure all expectations are exceeded by actively checking in with customers and quickly addressing any issues. • Creative table setting for memorable occasions; provide special desserts not available on regular menu. • Arranged in-home delivery for patron who could no longer dine at Seasons 52 due to debilitating illness. • Additional responsibilities include overseeing restaurant closing procedures; supervise and delegate others. Show less

Manager / Event Coordinator

• 2009 - 2010

• Supervised staff of 25 employees; scheduled work hours, reconciled end-of-day balances and made daily bank deposits, helped resolve conflicts, promoted synergetic work environment. • Trained service staff to enhance customer service and increase profits through suggestive selling. • Instrumental in developing local concierge referral program. • Accountable for all facets of private functions and events; promoting, booking, collaborating with guests and chef to create customized menus, provide and/or arrange audio and visual needs. • Ensured highest level of guest satisfaction to support repeat and word of mouth business. • Resolved and addressed customer service issues in a professional, courteous and sympathetic manner. Show less

• 2000 - 2008

• Reported directly to owner and managed all aspects of facility in proprietor’s absence. • Assisted in scheduling and coordinating private events.• Developed repeat business by establishing close and lasting relationships with customers.• Comprehensive knowledge of mixing and serving alcoholic beverages.

• 1999 - 2000

• Reputation for putting guests at ease, handled largest and busiest assigned section, ability to maintain composure in stressful situations.• Contributed to over-all customer’s pleasant dining experience by making entrée and wine recommendations.• History of providing clear, polite and positive communication with guests, co-workers and proprietors.