Experience

Manchester School District

• Education Administration Programs
• 100 - 200 Employee

• Administrative Assistant

  • Feb 2022 - Present



MVC Eye Care

• Human Resources Director

  • Aug 2019 - Aug 2021

  Devised and updated policies based on changing industry and social trends.Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.Created and maintained job descriptions and expectations for all rolesCreated and implemented Company Culture and Core ValuesProcessed employee payrollCreated electronic training templates for Administrative roles

• Practice Manager

  • Oct 2009 - Aug 2019

  Addressed any patient or team member concerns immediately.Supported entire practice's staff, including Optometrists,Created and implemented policies and procedures for effective practice managementMotivated staff by offering direction and providing constructive feedback.Communicated with patients with compassion while keeping medicalinformation private.Ordered all supplies needed and kept tabs on inventory levels.Complied with OSHA and HIPAA regulations.Mentored and coached interns and newly hired team members on officeprocedures and computer systems.Facilitated peer-to-peer conflict resolution.Initiated training and education programs for supporting healthcare staff.Coordinated at the doctors schedule as well as time off requests andsecuring coverage for all 8 company practices.



MVC Eyecare

• Regional Administrative Trainer

  • Jul 2018 - Aug 2019

  Traveled between locations to provide one on one training for both new employees as well as exiting employeesCreated and offered additional materials to enhance training.Explained goals and expectations required of trainees.Developed skill-specific training programs to promote employee development.Developed complete training programs and led training using expert learning techniques.Evaluated employee performance and training progress to determine additional training needs. Traveled between locations to provide one on one training for both new employees as well as exiting employeesCreated and offered additional materials to enhance training.Explained goals and expectations required of trainees.Developed skill-specific training programs to promote employee development.Developed complete training programs and led training using expert learning techniques.Evaluated employee performance and training progress to determine additional training needs.