Kelley Henry
Travel Trainer at Delaware Transit Corporation- Claim this Profile
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Bio
Credentials
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Communication, Tact & Diplomacy Certificate (2022)
Delaware Transit CorporationJan, 2022- Oct, 2024 -
Strategies of Communication Certificate (2022)
Delaware Transit CorporationJan, 2022- Oct, 2024 -
Travel Training Certificate (2021)
Delaware Transit CorporationJan, 2021- Oct, 2024 -
First Aid, CED and CPR Certified (2015)
Autism DelawareJan, 2015- Oct, 2024
Experience
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Delaware Transit Corporation
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United States
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Urban Transit Services
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100 - 200 Employee
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Travel Trainer
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2018 - Present
• Conduct in-person assessments/interviews with individual customers to gather information, analyze, and make determination of eligibility for door-to-door Paratransit services; interview on average 300 people per month; manage walk-ins and appointments.• Collect and review required documentation needed from customers to print reduced fair and Senior Citizen Affordable Taxi (SCAT) cards for individuals with disabilities to receive discounted rates.• Deliver statewide travel training and represent DART during public outreach events; in addition, train disabled customers on how to ride and navigate public transportation.• Gather customer feedback to document complaints and suggestions at times related to discrimination and/or unfair treatment claims; share information on next step appeals for claims that are denied.• Train new hire staff members sharing knowledge of programs, how to properly conduct interviews, with learning the public transportation system and the overall department process; trained 4 new hires to date.• Conduct reassessments and follow-up with customers; utilize Trapeze to pre-determine existing travel patterns for customers.• Maintain accurate records and files in compliance with corporate policy and state and federal guidelines; ensure adherence to all corporate, federal, state and local regulations.
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Autism Delaware
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United States
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Non-profit Organizations
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1 - 100 Employee
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Direct Support Professional
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Jan 2015 - Mar 2018
• Communicate with Paratransit regarding pick-up and drop-off routines for selected participants.• Conducted group meetings, supervised and monitored participants while completing job duties during work shifts.• Set goals and plans to further participants' employment for raises, future opportunities, etc.• Transported participants to outside recreational activities to increase their social skills in a publicsetting.• Updated notes on Therup system, which included daily logs, routine and unusual events, accident reports (if applicable), datasheets, etc.
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Chimes
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United States
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Non-profit Organizations
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400 - 500 Employee
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Job Coach
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2013 - 2014
• Supported disabled patients with learning and performing job duties beyond the call of action.• Visited the patient’s place of employment to understand the requirements of the job and work environment prior to accompanying to the worksite.• Observed the abilities of the employee and any areas needing improvement while providing immediate feedback and assistance.• Sat in on quarterly reviews with workers and management to assess then record progress and/or areas of improvement.• Prepared a variety of documents, reports and written materials for the purposes of communicating information to staff.
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Interim HealthCare Inc.
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United States
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Hospitals and Health Care
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700 & Above Employee
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Home Health Aide
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2012 - 2013
• Assisted clients with transportation to and from physician offices and routine errands.• Assisted disabled clients in daily living activities such as cooking, cleaning, grocery shopping, etc.• Ensured patients received medication according to schedule.• Provided First Aid CPR when necessary. • Assisted clients with transportation to and from physician offices and routine errands.• Assisted disabled clients in daily living activities such as cooking, cleaning, grocery shopping, etc.• Ensured patients received medication according to schedule.• Provided First Aid CPR when necessary.
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ResCare
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Chile
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Medical Equipment Manufacturing
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1 - 100 Employee
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Home Health Aide
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2010 - 2011
• Supported family members with caring for patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeeping.• Monitored patient conditions by observing physical and mental condition, intake/output, and exercise.• Promoted enthusiasm and encouraged maximum involvement of patient participation in activities• Cared for client’s personal care needs, feeding, ambulation and other activities of daily living • Supported family members with caring for patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeeping.• Monitored patient conditions by observing physical and mental condition, intake/output, and exercise.• Promoted enthusiasm and encouraged maximum involvement of patient participation in activities• Cared for client’s personal care needs, feeding, ambulation and other activities of daily living
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Sunrise Senior Living
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United States
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Hospitals and Health Care
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700 & Above Employee
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Medication Care Manager
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2005 - 2009
• Communicated with health professionals on which services to provide to admitted patients.• Ensured OSHA requirements met compliance and promotion of Risk Management programs and policies, adherence to safety rules andregulations.• Invite, Encourage, Assist (IEA) residents in life skills and other life-enriching activities indicatedon Individualized Service Plan (ISP) and demographic profile. • Communicated with health professionals on which services to provide to admitted patients.• Ensured OSHA requirements met compliance and promotion of Risk Management programs and policies, adherence to safety rules andregulations.• Invite, Encourage, Assist (IEA) residents in life skills and other life-enriching activities indicatedon Individualized Service Plan (ISP) and demographic profile.
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Education
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Dawn Career Institute
Diploma of Education, Medical Assistant -
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James H. Grove High School
High School Diploma
Community
