Senior Information Technology Business Analyst

• Jul 2019 - Present

-Collaborate with business stakeholders to elicit requirements and identify business needs -Responsible for applying analytical expertise to proactively identify root causes and recommend innovative solutions -Practices project management methodologies & disciplines to lead large and complex projects with business stakeholders, Project Managers, Quality Assurance Analysts and Solution Architects -Provides expert knowledge and application of the System Development Life Cycle and Unified… Show more -Collaborate with business stakeholders to elicit requirements and identify business needs -Responsible for applying analytical expertise to proactively identify root causes and recommend innovative solutions -Practices project management methodologies & disciplines to lead large and complex projects with business stakeholders, Project Managers, Quality Assurance Analysts and Solution Architects -Provides expert knowledge and application of the System Development Life Cycle and Unified Modeling Language concepts -Provides project support to programming and analysis staff -Mentors & coaches newly onboarded IT Business Analysts

Information Technology Business Analyst

• Aug 2017 - Jul 2019

Enterprise Quality Assurance Analyst

• Apr 2015 - Aug 2017

-Develop, maintain, and execute test plans/test cases in ALM in accordance with approved business specifications -Ability to identify, effectively communicate, track and resolve quality issues efficiently -Experienced in creating and maintaining automation test cases -Effectively review and identify test data with the New Product Development team through collaboration and team work to ensure an adequate level of testing is completed -Create, organize and maintain SOP's and training… Show more -Develop, maintain, and execute test plans/test cases in ALM in accordance with approved business specifications -Ability to identify, effectively communicate, track and resolve quality issues efficiently -Experienced in creating and maintaining automation test cases -Effectively review and identify test data with the New Product Development team through collaboration and team work to ensure an adequate level of testing is completed -Create, organize and maintain SOP's and training documents accordingly in addition to providing on the job training to fellow QA analysts

Service Support Representative

• Jun 2011 - Apr 2015

-Communicate with Employers, to resolve correspondence, email and web inquiries -Assist with employer group walk-ins -Work closely with Benefit Managers and Human Resource representatives regarding benefit enrollment and claim inquiries -Assist Membership Operations Department with CMS verifications that involve validation of HICN #'s, SSN, DOB and First/Last name are matching with CMS -Collaborated with System Configuration & Sales Departments on Enrollment Datasheet… Show more -Communicate with Employers, to resolve correspondence, email and web inquiries -Assist with employer group walk-ins -Work closely with Benefit Managers and Human Resource representatives regarding benefit enrollment and claim inquiries -Assist Membership Operations Department with CMS verifications that involve validation of HICN #'s, SSN, DOB and First/Last name are matching with CMS -Collaborated with System Configuration & Sales Departments on Enrollment Datasheet audits -Educated business owners and Human Resource representatives on Independent Health standard processes

Customer Service Representative, Tier 2

• Sep 2009 - Jun 2011