Experience

ServiceLink Field Services, LLC

• United States
• Real Estate
• 200 - 300 Employee

• Director Of Operations, Support Services

  • Jan 2014 - Present

  Director of Support Services ● Hone and develop engaged employees into new leaders, managers, and directors ● Manage vendor and client disputes across more than 20 clients and 200 vendors ● Manage cross-departmental processes to create greater than 95% monetary turnover rate on client and vendor disputes ● Develop and manage programs across support services ● Work closely with technology division on rollouts and system implementation to ensure minimal impact and maximal… Show more Director of Support Services ● Hone and develop engaged employees into new leaders, managers, and directors ● Manage vendor and client disputes across more than 20 clients and 200 vendors ● Manage cross-departmental processes to create greater than 95% monetary turnover rate on client and vendor disputes ● Develop and manage programs across support services ● Work closely with technology division on rollouts and system implementation to ensure minimal impact and maximal operational efficiency ● Reduced aged receivable backlog by 98% (to <2% over 90 days and <1% over 120) ● Increased first-pass pay rate by over 70% since 2016 ● Analyze trends and provided strategies for executive management on overall operational processes and improvement opportunities ● Responsible to report P&L, make recommendations, and execute strategies ● Supported research efforts to ensure a solid foundation for pre-lit and legal teams Show less Director of Support Services ● Hone and develop engaged employees into new leaders, managers, and directors ● Manage vendor and client disputes across more than 20 clients and 200 vendors ● Manage cross-departmental processes to create greater than 95% monetary turnover rate on client and vendor disputes ● Develop and manage programs across support services ● Work closely with technology division on rollouts and system implementation to ensure minimal impact and maximal… Show more Director of Support Services ● Hone and develop engaged employees into new leaders, managers, and directors ● Manage vendor and client disputes across more than 20 clients and 200 vendors ● Manage cross-departmental processes to create greater than 95% monetary turnover rate on client and vendor disputes ● Develop and manage programs across support services ● Work closely with technology division on rollouts and system implementation to ensure minimal impact and maximal operational efficiency ● Reduced aged receivable backlog by 98% (to <2% over 90 days and <1% over 120) ● Increased first-pass pay rate by over 70% since 2016 ● Analyze trends and provided strategies for executive management on overall operational processes and improvement opportunities ● Responsible to report P&L, make recommendations, and execute strategies ● Supported research efforts to ensure a solid foundation for pre-lit and legal teams Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Operations Manager

  • Nov 2012 - Jan 2014

  ● Managed, directed and led a department of over 100 FTE ● Analyzed performance trends and develop plans for team growth and profitability ● Implemented growth-oriented culture and leadership development program ● Managed for the most profitable quarter on sales account with over 300% ROI ● Increased GM by 5% in 4 months by reducing costs and streamlining processes ● Increased lead-to-sale rate on a consultative sales team by 7% in 1 year ● Reduced month-over-month attrition… Show more ● Managed, directed and led a department of over 100 FTE ● Analyzed performance trends and develop plans for team growth and profitability ● Implemented growth-oriented culture and leadership development program ● Managed for the most profitable quarter on sales account with over 300% ROI ● Increased GM by 5% in 4 months by reducing costs and streamlining processes ● Increased lead-to-sale rate on a consultative sales team by 7% in 1 year ● Reduced month-over-month attrition on a high-turnover team

• Assistant Team Leader

  • Jan 2012 - Nov 2012

  ● Responsible for a team of 30 agents ● Team and Leadership Development ● New-Hire Training and Improvement Coaching ● Quality Assurance ● Work with customer relations with clients including Global Knowledge, Corinthian Colleges Inc, and University of California Office of the President.



Bumbul Inc

• Denver, co

• Creative Manager

  • Oct 2010 - Apr 2013

  ● Responsible to assist and research in marketing and creative design. ● Responsible for the creation of creative and technical written materials. ● Supported the CEO in market awareness. ● Collaborated with the CEO in theme designs and mascot creation. ● Responsible to assist and research in marketing and creative design. ● Responsible for the creation of creative and technical written materials. ● Supported the CEO in market awareness. ● Collaborated with the CEO in theme designs and mascot creation.



ESM

• United States
• Education Administration Programs
• 300 - 400 Employee

• Assistant Team Leader

  • Oct 2010 - Nov 2012

  Responsible for coaching and training sales agents and educational consultants. Monitored agent calls and productivity and reported on overall account productivity. Provided reports on gross margins and hours delivered. Responsible for coaching and training sales agents and educational consultants. Monitored agent calls and productivity and reported on overall account productivity. Provided reports on gross margins and hours delivered.



Global Knowledge

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Sales Contractor via xerox contact center

  • Mar 2011 - Apr 2012

  Responsible for sales and relationship management with several clients. Worked with clients in a pipeline and made sales on behalf of Global Knowledge with the use of their CRM and website. As a lead agent, I was also responsible to ensure the newer agents were well established and provided with everything needed to be successful. During this period, we began some of our best revenue generation in several months. Responsible for sales and relationship management with several clients. Worked with clients in a pipeline and made sales on behalf of Global Knowledge with the use of their CRM and website. As a lead agent, I was also responsible to ensure the newer agents were well established and provided with everything needed to be successful. During this period, we began some of our best revenue generation in several months.



1-800 Radiator

• Denver, Co

• Inventory Manager

  • Jun 2010 - Sep 2010

  ● Delivered car parts ● Accounts Receivable and application ● Stocked and inventoried the warehouse ● Delivered car parts ● Accounts Receivable and application ● Stocked and inventoried the warehouse