Experience

The Townsend Hotel
• United States
• Hospitality
• 1 - 100 Employee
• Director Of Food And Beverage

  • Sep 2019 - Present

Aparium Hotel Group
• Hospitality
• 100 - 200 Employee
• Assistant Director of Food & Beverage

  • Jun 2018 - Present


Swissotel Chicago

• Food and Beverage Manager

  • May 2016 - Present

  -Directly contributed to YOY F&B revenue growth of 5.4%. -Effectively managed labor to achieve Food and Beverage direct productivity of .23 to .27 budget. -Exceeded 2016 budgeted GOP in Amuse Lobby Bar and In Room Dining by 14% and 4.5% respectively. -Achieved 2016 Amuse Lobby Bar CES of 91% over 88% in 2015. -Wine Professional Program Level 1, Kendall College -Directly contributed to YOY F&B revenue growth of 5.4%. -Effectively managed labor to achieve Food and Beverage direct productivity of .23 to .27 budget. -Exceeded 2016 budgeted GOP in Amuse Lobby Bar and In Room Dining by 14% and 4.5% respectively. -Achieved 2016 Amuse Lobby Bar CES of 91% over 88% in 2015. -Wine Professional Program Level 1, Kendall College



The Fairmont Washington, D.C.

• Director Of Banquets

  • May 2014 - May 2016

   Responsible for the effective management of the Banquet department that generates over $12 million in annual revenue  Researched, evaluated, and procured new banquet products to satisfy a $15,000 capital expenditure budget  Developed and implemented Colleague Engagement Survey action plans contributing to a result of 89% in 2015  Achieved a Meeting Planner and Catering Event JD Power Event Phase scores of 963 and 980 respectively in 2015  Responsible for the effective management of the Banquet department that generates over $12 million in annual revenue  Researched, evaluated, and procured new banquet products to satisfy a $15,000 capital expenditure budget  Developed and implemented Colleague Engagement Survey action plans contributing to a result of 89% in 2015  Achieved a Meeting Planner and Catering Event JD Power Event Phase scores of 963 and 980 respectively in 2015



The Fairmont Washington D.C., Georgetown

• Banquet Manager

  • Jan 2013 - May 2014

   Managed over 29,000 square feet of event space  Managed a team of twenty-two full-time and twenty on-call colleagues  Created daily function worksheets that detail proper set up of meeting space  Participated in effective Colleague Engagement Survey action plans to increase engagement and satisfaction  Directly contributed to Meeting Planner JD Power Event Phase increase from 947 in 2012 to 975 in 2013  Interim Outlet Manager (March 2014-May 2014) overseeing three F&B Outlets: Juniper Restaurant, Loggia Lounge, and In Room Dining Show less



Fairmont Hotels and Resorts

• Food and Beverage Leadership Development Program

  • Jun 2011 - Jan 2013

  Management rotation through food and beverage department including outlets and banquets. Food and beverage task force at the Plaza Hotel, a Fairmont Managed Hotel. Management rotation through food and beverage department including outlets and banquets. Food and beverage task force at the Plaza Hotel, a Fairmont Managed Hotel.



Levy Restaurants, Lincoln Park Zoo

• Seasonal Manager

  • May 2010 - Aug 2010

  •Managed the day-to-day operations of the foodservice concessions and restaurants within the Lincoln Park Zoo. •Directly contributed to over 4 million dollars in concession revenue during the summer months. •Responsibilities included the supervision and scheduling of over 50 food service employees, assisting with the cash room functions, and reconciling daily sales. •Managed the day-to-day operations of the foodservice concessions and restaurants within the Lincoln Park Zoo. •Directly contributed to over 4 million dollars in concession revenue during the summer months. •Responsibilities included the supervision and scheduling of over 50 food service employees, assisting with the cash room functions, and reconciling daily sales.



Grand Hotel

• Cameroon
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • May 2009 - Aug 2009

  •Assisted Resident Manager in various guest services activities, including resolving guest complaints, preparing accident/incident reports, overseeing bell service, and night manager relief. •Assisted Resident Manager in various guest services activities, including resolving guest complaints, preparing accident/incident reports, overseeing bell service, and night manager relief.

• Front Desk Agent

  • May 2008 - Aug 2008

  •Responsible for guest services, including greeting and registering guests, managing guest accounts, and resolving guest complaints. •Responsible for guest services, including greeting and registering guests, managing guest accounts, and resolving guest complaints.