Executive Assistant to the Head of Legal, Compliance, Risk & Privacy

• Feb 2023 - Present

Virtual Assistant

• Jan 2019 - Present

I work with busy solopreneurs and small business owners. I specialize in helping them with the admin pieces of their business. -I've built a company's databases with new customer information and handled current customer data retrieval accurately and on time. -I have resolved client issues and improved service levels by utilizing problem-solving skills. -I've created and managed documents that the company submitted to the Google Black Founders Fund 2022. -I have carried out online research for a company that was used for their marketing strategies. -I've participated in various data entry and document creation and management projects. Show less

Talent Fulfillment

• Sep 2022 - Dec 2022

The Room is a community of elite talent from across Africa that has been rigorously trained to global standards. We are excited to bring you highly skilled talent from across the globe – rigorously vetted and trained freelance software engineers, cloud developers, financial analysts, and administrative talent. The Room is a community of elite talent from across Africa that has been rigorously trained to global standards. We are excited to bring you highly skilled talent from across the globe – rigorously vetted and trained freelance software engineers, cloud developers, financial analysts, and administrative talent.

Office Administrator

• Mar 2015 - Apr 2016

I was in charge of the smooth running of the day-to-day operations in the company. -Through innovative organizational strategies, I performed front desk management and improved everyday operations. -I created online and print documentation, facts, and FAQs. -I processed returns and addressed complaints which resulted in high levels of customer satisfaction. -I built and populated company databases. -I helped in troubleshooting various issues of custom CRMs. I was in charge of the smooth running of the day-to-day operations in the company. -Through innovative organizational strategies, I performed front desk management and improved everyday operations. -I created online and print documentation, facts, and FAQs. -I processed returns and addressed complaints which resulted in high levels of customer satisfaction. -I built and populated company databases. -I helped in troubleshooting various issues of custom CRMs.

Business Development Executive

• Apr 2014 - Mar 2015

-I created digitized, interactive, educational content for various Kenyan publishing giants. -I recognized opportunities to upsell and explain new features and products, to promote extra services. -I provided great customer support by reviewing the clients' feedback and implementing the necessary changes. -I created digitized, interactive, educational content for various Kenyan publishing giants. -I recognized opportunities to upsell and explain new features and products, to promote extra services. -I provided great customer support by reviewing the clients' feedback and implementing the necessary changes.

Junior I.T Administrator

• May 2013 - Nov 2013

-I provided various I.T support services to the different stakeholders in the organization. -I fixed a wide range of hardware and software issues. -I performed regular security monitoring to identify any possible intrusions. -I provided various I.T support services to the different stakeholders in the organization. -I fixed a wide range of hardware and software issues. -I performed regular security monitoring to identify any possible intrusions.