Keli Hoyt-Rupert
Founder & CEO at Tandem Mobility- Claim this Profile
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Bio
Karl Alexander
I had the joyous honor of working alongside Keli during each and every moment my tenure at Zagster Mobility. To put that into numbers, that's 8,640 hours of collaboration and mentorship for which I am extremely grateful! Her constant enthusiasm and 'Cool Hand Luke' temperament during that time made our 35 sq. foot office spaces and multi-night business trips a blast. Keli's enduring and cooperative spirit directly impacted the success of our team, enabling professional growth and an environment conducive for problem solving in a fast-paced and often unpredictable industry. It's my belief that true leaders inspire others through humility and grace. Keli has these traits in spades, and she will positively impact any organization with which she collaborates throughout her professional career. Thank you, Keli, for your great partnership and leadership over these past four and a half years!
Chadwick Jacobs
Keli and I have worked together for the better part of 5 years. In that time I've witnessed her grow and excel in her career and lead our organization through extraordinarily challenging shifts within our industry. Imagine being responsible for a team that manages over 250 relationships with municipalities across over 35 states, and one day having to come into work and tell that team that they have to call up every single one of these communities and tell them that we have to fundamentally change the way we provide their service to them, and make sure these relationships stay positive? That's what Keli had to do numerous times to meet the constantly changing business landscape of micromobility, and she hit it out of the park every time. Our relationships with our customers were strong, trusting, and rewarding and this is because of Keli's leadership. She is consultative, empathetic, sticks by her word, is beloved by her team, and works extraordinarily hard. Without Keli, Zagster never would have been able to weather so many storms in this volatile industry, and we never would have made it to where we are today. The bottom line is this, if the job seems impossible, call Keli.
Karl Alexander
I had the joyous honor of working alongside Keli during each and every moment my tenure at Zagster Mobility. To put that into numbers, that's 8,640 hours of collaboration and mentorship for which I am extremely grateful! Her constant enthusiasm and 'Cool Hand Luke' temperament during that time made our 35 sq. foot office spaces and multi-night business trips a blast. Keli's enduring and cooperative spirit directly impacted the success of our team, enabling professional growth and an environment conducive for problem solving in a fast-paced and often unpredictable industry. It's my belief that true leaders inspire others through humility and grace. Keli has these traits in spades, and she will positively impact any organization with which she collaborates throughout her professional career. Thank you, Keli, for your great partnership and leadership over these past four and a half years!
Chadwick Jacobs
Keli and I have worked together for the better part of 5 years. In that time I've witnessed her grow and excel in her career and lead our organization through extraordinarily challenging shifts within our industry. Imagine being responsible for a team that manages over 250 relationships with municipalities across over 35 states, and one day having to come into work and tell that team that they have to call up every single one of these communities and tell them that we have to fundamentally change the way we provide their service to them, and make sure these relationships stay positive? That's what Keli had to do numerous times to meet the constantly changing business landscape of micromobility, and she hit it out of the park every time. Our relationships with our customers were strong, trusting, and rewarding and this is because of Keli's leadership. She is consultative, empathetic, sticks by her word, is beloved by her team, and works extraordinarily hard. Without Keli, Zagster never would have been able to weather so many storms in this volatile industry, and we never would have made it to where we are today. The bottom line is this, if the job seems impossible, call Keli.
Karl Alexander
I had the joyous honor of working alongside Keli during each and every moment my tenure at Zagster Mobility. To put that into numbers, that's 8,640 hours of collaboration and mentorship for which I am extremely grateful! Her constant enthusiasm and 'Cool Hand Luke' temperament during that time made our 35 sq. foot office spaces and multi-night business trips a blast. Keli's enduring and cooperative spirit directly impacted the success of our team, enabling professional growth and an environment conducive for problem solving in a fast-paced and often unpredictable industry. It's my belief that true leaders inspire others through humility and grace. Keli has these traits in spades, and she will positively impact any organization with which she collaborates throughout her professional career. Thank you, Keli, for your great partnership and leadership over these past four and a half years!
Chadwick Jacobs
Keli and I have worked together for the better part of 5 years. In that time I've witnessed her grow and excel in her career and lead our organization through extraordinarily challenging shifts within our industry. Imagine being responsible for a team that manages over 250 relationships with municipalities across over 35 states, and one day having to come into work and tell that team that they have to call up every single one of these communities and tell them that we have to fundamentally change the way we provide their service to them, and make sure these relationships stay positive? That's what Keli had to do numerous times to meet the constantly changing business landscape of micromobility, and she hit it out of the park every time. Our relationships with our customers were strong, trusting, and rewarding and this is because of Keli's leadership. She is consultative, empathetic, sticks by her word, is beloved by her team, and works extraordinarily hard. Without Keli, Zagster never would have been able to weather so many storms in this volatile industry, and we never would have made it to where we are today. The bottom line is this, if the job seems impossible, call Keli.
Karl Alexander
I had the joyous honor of working alongside Keli during each and every moment my tenure at Zagster Mobility. To put that into numbers, that's 8,640 hours of collaboration and mentorship for which I am extremely grateful! Her constant enthusiasm and 'Cool Hand Luke' temperament during that time made our 35 sq. foot office spaces and multi-night business trips a blast. Keli's enduring and cooperative spirit directly impacted the success of our team, enabling professional growth and an environment conducive for problem solving in a fast-paced and often unpredictable industry. It's my belief that true leaders inspire others through humility and grace. Keli has these traits in spades, and she will positively impact any organization with which she collaborates throughout her professional career. Thank you, Keli, for your great partnership and leadership over these past four and a half years!
Chadwick Jacobs
Keli and I have worked together for the better part of 5 years. In that time I've witnessed her grow and excel in her career and lead our organization through extraordinarily challenging shifts within our industry. Imagine being responsible for a team that manages over 250 relationships with municipalities across over 35 states, and one day having to come into work and tell that team that they have to call up every single one of these communities and tell them that we have to fundamentally change the way we provide their service to them, and make sure these relationships stay positive? That's what Keli had to do numerous times to meet the constantly changing business landscape of micromobility, and she hit it out of the park every time. Our relationships with our customers were strong, trusting, and rewarding and this is because of Keli's leadership. She is consultative, empathetic, sticks by her word, is beloved by her team, and works extraordinarily hard. Without Keli, Zagster never would have been able to weather so many storms in this volatile industry, and we never would have made it to where we are today. The bottom line is this, if the job seems impossible, call Keli.
Experience
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Tandem Mobility
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United States
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Consumer Services
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1 - 100 Employee
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Founder & CEO
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Jun 2020 - Present
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Zagster
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United States
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Consumer Services
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1 - 100 Employee
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Director of Market Management
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Apr 2018 - Jun 2020
•Lead all account management activities for a $15M portfolio of shared mobility programs nationwide.Over the course of 2.5 years worked my way up from an individual contributor to the leader of my function.•Manage a team of six Account Managers across three customer segments (cities, universities, real estate) providing daily leadership to Account Managers as they work through escalations, renewals, account growth, and risk•Lead the team to an 88% renewal rate, and 120% revenue renewal as a result of account growth•Managed the team through three significant organizational restructures Show less
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Sponsor Success Manager
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Oct 2017 - Apr 2018
•Worked to create processes to manage, engage, and renew our over 200 sponsor accounts•Addressed gaps in our Salesforce management working collaboratively with Salesforce administrator•Aligned with our Sponsorship Product manager to create new products for our new and existing sponsors
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Customer Success Manager
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Nov 2015 - Oct 2017
•Managed $1.5M portfolio of municipal, university and corporate partners across 30 accounts •Led and negotiated contract renewals resulting in 90% renewal rate •Ensured customer success by securing sponsorships, supporting system launches, leveraging reporting, and assisting in program marketing strategy•Spearheaded internal projects related to Salesforce efficiency, and reporting for internal and external purposes
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ASICS America Corporation
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United States
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Retail
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500 - 600 Employee
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Store Manager ASICS Boston
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Jul 2014 - Aug 2015
•Launched the Boston and Phili retail stores, including all manager and staff recruiting, hiring, and training •Responsible for stores profitability, including managing of the P&L for $2M in annual revenue •Developed all store policy and procedure ensuring successful implementation •Worked with ASICS Corporate to build local grassroots marketing events to establish the store in the community •Launched the Boston and Phili retail stores, including all manager and staff recruiting, hiring, and training •Responsible for stores profitability, including managing of the P&L for $2M in annual revenue •Developed all store policy and procedure ensuring successful implementation •Worked with ASICS Corporate to build local grassroots marketing events to establish the store in the community
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'47
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United States
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Retail Apparel and Fashion
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100 - 200 Employee
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Key Account Manager
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Sep 2011 - Jun 2014
•Provided support to our Key Stadium and Follett Bookstore Accounts through the entire sales process from initial sales meeting, product development, and final order delivery •Utilized our inventory and reporting systems to create additional add-on revenue, focusing on hot markets •Provided account support with a focus on the buyer relationship to ensure increased revenue year over year •Provided support to our Key Stadium and Follett Bookstore Accounts through the entire sales process from initial sales meeting, product development, and final order delivery •Utilized our inventory and reporting systems to create additional add-on revenue, focusing on hot markets •Provided account support with a focus on the buyer relationship to ensure increased revenue year over year
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City Sports
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United States
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Sporting Goods
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100 - 200 Employee
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Store Manager
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Sep 2005 - Sep 2011
•Accountable for stores overall profitability; Store revenue ranged from $2 million to $5 million annually •Developed staff: handle all recruiting, training, and scheduling for multiple managers and up to 65 employees •Analyzed sales: report weekly and period sales, payroll and foot traffic analysis to the corporate office •Accountable for stores overall profitability; Store revenue ranged from $2 million to $5 million annually •Developed staff: handle all recruiting, training, and scheduling for multiple managers and up to 65 employees •Analyzed sales: report weekly and period sales, payroll and foot traffic analysis to the corporate office
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Nike
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United States
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Retail
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700 & Above Employee
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Field Sales Intern
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Jun 2004 - Aug 2005
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Education
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2003 - 2006
Bryant University
Bachelor of Science in Business Administration, Marketing, Communication
Community
