Keli Hodges
Customer Care Coordinator at Aqua America- Claim this Profile
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Bio
Experience
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Aqua
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United States
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Utilities
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100 - 200 Employee
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Customer Care Coordinator
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Nov 2017 - Present
- Manage customer service within state of IL offices for service territories. - Monthly excel reporting on financials for state of IL customers. - Work with regulators in both aspects of tariffs and complaints- Creates and manages service work for 7 Field service technicians
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Senior Customer Service Representative
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Nov 2009 - Nov 2017
- Assist customer with their water/sewer bill, payments & Issues pertaining to water and/or sewer- Take customer payments using online payment method via credit, debit or checking. - Responded to online email requests and process new customer applications - Senior representative promotion 08/2012- Assist with supervising office when supervisors/managers are out- Assist with back office request- account statements, letters of credit utilizing Microsoft excel - AQUA connects; public town hall meetings/events- Provides training to existing CSR’s and new hires on AQUA processes and policies.
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Cigna
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Customer Service Analyst/ Adjunct Facilitator
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Nov 2004 - Jan 2009
- Assist callers with questions on medical claims/benefits- Review coding by medical providers to ensure they were billing according to procedure and contracts- Supervisor of team that handled open issues for customers- Trained new hires on policies/ procedures/ new information - Received certification of Adjunct Facilitator - Assist callers with questions on medical claims/benefits- Review coding by medical providers to ensure they were billing according to procedure and contracts- Supervisor of team that handled open issues for customers- Trained new hires on policies/ procedures/ new information - Received certification of Adjunct Facilitator
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