Experience

Aqua

• United States
• Utilities
• 100 - 200 Employee

• Customer Care Coordinator

  • Nov 2017 - Present

  - Manage customer service within state of IL offices for service territories. - Monthly excel reporting on financials for state of IL customers. - Work with regulators in both aspects of tariffs and complaints- Creates and manages service work for 7 Field service technicians

• Senior Customer Service Representative

  • Nov 2009 - Nov 2017

  - Assist customer with their water/sewer bill, payments & Issues pertaining to water and/or sewer- Take customer payments using online payment method via credit, debit or checking. - Responded to online email requests and process new customer applications - Senior representative promotion 08/2012- Assist with supervising office when supervisors/managers are out- Assist with back office request- account statements, letters of credit utilizing Microsoft excel - AQUA connects; public town hall meetings/events- Provides training to existing CSR’s and new hires on AQUA processes and policies.



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Analyst/ Adjunct Facilitator

  • Nov 2004 - Jan 2009

  - Assist callers with questions on medical claims/benefits- Review coding by medical providers to ensure they were billing according to procedure and contracts- Supervisor of team that handled open issues for customers- Trained new hires on policies/ procedures/ new information - Received certification of Adjunct Facilitator - Assist callers with questions on medical claims/benefits- Review coding by medical providers to ensure they were billing according to procedure and contracts- Supervisor of team that handled open issues for customers- Trained new hires on policies/ procedures/ new information - Received certification of Adjunct Facilitator