Experience

Hardware Apartments

• United States
• Real Estate
• 1 - 100 Employee

• Head Concierge

  • Aug 2019 - Present

  -Assist office in leasing and tours when needed. -Handle reservations of amenities and services for current residents. -Oversee package handling and delivery. -Address numerous resident concerns in regards to their apartments, the community, and ledgers. -Maintain the B.E. (Beyond Expectations) standards of Greystar and Hardware property management. -Outreach to vendors to build new (and strengthen existing) business relations. -Assist in the budgeting, ordering, marketing, set up, and hosting of major resident events 2-3 times per month.



R1 RCM

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Registration Representative

  • Aug 2018 - Aug 2019

  -Handled inbound and outbound calls to preregister patients for IHC appointments. -Verified patients’ insurance and demographic information. -Reviewed payment options and collected patient fees prior to medical procedures. -Resolved patient questions and concerns. -Provided high-quality customer service over the phone in high-volume call setting. -Handled inbound and outbound calls to preregister patients for IHC appointments. -Verified patients’ insurance and demographic information. -Reviewed payment options and collected patient fees prior to medical procedures. -Resolved patient questions and concerns. -Provided high-quality customer service over the phone in high-volume call setting.



Primary Children Hospital Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dietary Technician

  • Oct 2016 - Jul 2018

  -Empowered patients and parents by educating them on dietary restrictions and their role in treatment plans. -Worked with patients and parents to create meals they enjoy, within dietary restrictions. -Mixed formula under strict medical and health department code in sterile lab. -Tracked food and formula intake for billing and nutrition care purposes. -Empowered patients and parents by educating them on dietary restrictions and their role in treatment plans. -Worked with patients and parents to create meals they enjoy, within dietary restrictions. -Mixed formula under strict medical and health department code in sterile lab. -Tracked food and formula intake for billing and nutrition care purposes.



Taubman Co

• United States
• Advertising Services

• Customer Service Representative

  • Oct 2016 - Jun 2017

  -Made customers feel welcome by warmly greeting and guiding them through the facility, and listing services available to them. -Sold City Creek gift cards and handled shopper rewards transactions. -Aided in planning, setup, management, and breakdown of major promotional events. -Reorganized Excel documents used at desk, advancing data collection to improve quality of service provided at City Creek Center. -Made customers feel welcome by warmly greeting and guiding them through the facility, and listing services available to them. -Sold City Creek gift cards and handled shopper rewards transactions. -Aided in planning, setup, management, and breakdown of major promotional events. -Reorganized Excel documents used at desk, advancing data collection to improve quality of service provided at City Creek Center.



Summit Engineering

• United States
• Civil Engineering
• 1 - 100 Employee

• Lab Technician

  • Aug 2013 - Sep 2016

  -Followed American Society for Testing and Materials procedures to test soils, concrete, and asphalt, determining if they met building specifications. -Provided testing services for the greater part of Northeastern Nevada building companies. -Executed daily tests for AASHTO Materials Reference Laboratory samples. -Conferred licensed Professional Engineers on results of sample testing. -Reviewed testing procedures in downtime to ensure lab certifications were up-to-date. -Maintained and tracked lab inventory to update orders as needed and keep a tidy workplace.



Elko Municipal Swimming Pool

• Elko, NV

• Lifeguard/Water Safety Instructor

  • Jun 2011 - Nov 2015

  -Supervised activities of patrons using the pool(s). -Handled transactions for customer memberships, class fees, and pool goods in main office. -Retrained annually to respond to emergencies. -Certified in First Aid, CPR, and WSI. -Customized classes for children in public and private swim lessons. -Led workouts in hydro-bike and deep water aerobics sessions. -Supervised activities of patrons using the pool(s). -Handled transactions for customer memberships, class fees, and pool goods in main office. -Retrained annually to respond to emergencies. -Certified in First Aid, CPR, and WSI. -Customized classes for children in public and private swim lessons. -Led workouts in hydro-bike and deep water aerobics sessions.