Kelechukwu Malachi Ezugwu

Sales Advisor at AXA Mansard Insurance (Ask an Expert - Your Personal Insurance Advisor)
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Contact Information
us****@****om
(386) 825-5501
Location
Markurdi, Benue State, Nigeria, NG

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Credentials

  • ANTI-BRIBERY AND CURROPTION TRAINING
    AXA Mansard Insurance (Ask an Expert - Your Personal Insurance Advisor)
    Nov, 2022
    - Oct, 2024
  • ANTI-MONEY LAUNDERING AND COUNTERING TERRORISM FINANCING
    AXA Mansard Insurance (Ask an Expert - Your Personal Insurance Advisor)
    Nov, 2022
    - Oct, 2024
  • Certificate of participation and training on Project Management
    Aptech
    Jul, 2014
    - Oct, 2024
  • Member NIM
    Nigerian Institute of Management (Chartered)
    Oct, 2011
    - Oct, 2024
  • Certificate of proficiency in UMITT
    AfriHUB Nigeria Limited
    Jul, 2011
    - Oct, 2024

Experience

  • AXA Mansard Insurance (Ask an Expert - Your Personal Insurance Advisor)
    • Nigeria
    • Insurance
    • 1 - 100 Employee
    • Sales Advisor
      • Nov 2022 - Present

  • HIS GRACE MEDICAL LIMITED
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Business Development Manager
      • Jun 2021 - Dec 2022

  • UBA Group
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Relationship Manager
      • Oct 2018 - Sep 2020

      Clients acquisition.Provision of personal financial advice and on-going servicing of retail clients.Understand customer needs and develop plans to address them.Identify key staff in client companies to cultivate profitable relationships.Resolve customer complaints quickly and effectively.Promoted high-quality sales, supply and customer service processes.Aimed to preserve customers and renew contracts.Approached potential customers to establish relationships Clients acquisition.Provision of personal financial advice and on-going servicing of retail clients.Understand customer needs and develop plans to address them.Identify key staff in client companies to cultivate profitable relationships.Resolve customer complaints quickly and effectively.Promoted high-quality sales, supply and customer service processes.Aimed to preserve customers and renew contracts.Approached potential customers to establish relationships

  • United Bank For Africa PLC
    • United States
    • International Trade and Development
    • 700 & Above Employee
    • Customer Service Representative
      • Oct 2015 - Oct 2018

      Resolved customers complaints timely and represented the brand of the bank by making sure I deliver excellent service to both existing and new customers.Deliver qualitative services to customers.Promote bank products and services through cross selling.Build customer relationships.Maintain and manage existing accounts.Capture new accounts.Respond to customer inquiries and resolve.Maintain customer database and update periodically.Enrolling of customers to digital channels.ATM issuance.Funds transfers both local and FX.Refer complex issues to the management.Ensure best practices in rendering services to customers.

Education

  • University of Nigeria, Nsukka
    Bachelor of Science - BS, Business Administration and Management, General
    2009 - 2013

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