Experience

CareChoice

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Care Coordinator

  • Feb 2021 - Present

  Coordination of staff (including identifying and preparing appropriately skilled staff in line with client requirements), rostering and ensuring coverage of care for CareChoice clients. Where required liaise with recruitment to source appropriate support workers.Manage the delivery of Disability and Youth Welfare services in line with client/organisational care requirements and preferences (primary focus on top tier support clients)To develop strong rapport and be the primary point of contact for a caseload of clients to ensure a high standard of attendant care supports is delivered at all times.



Dr. Oetker Queen Australia Pty Ltd

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Consumer Care Officer

  • Mar 2020 - Feb 2021

  Part of the marketing team as a Consumer representative of Dr. Oetker Queen business and individual brands. Ensuring that consumers have a great experience with the business brands both through the consumer call line and on email and social media platforms, and that they feel that their questions / concerns have been well managed with satisfactory outcomes. Also offer Marketing support and part take in Marketing activities, events or workshops. Part of the marketing team as a Consumer representative of Dr. Oetker Queen business and individual brands. Ensuring that consumers have a great experience with the business brands both through the consumer call line and on email and social media platforms, and that they feel that their questions / concerns have been well managed with satisfactory outcomes. Also offer Marketing support and part take in Marketing activities, events or workshops.



Pan Pacific Hotels Group

• Singapore
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Nov 2018 - Mar 2020

  Ensure high level of customer serviceProvide guest information services and sales of hotel packages.Service recovery to guest complaints.Conducting operational shift reports and liaise with other departments Ensure high level of customer serviceProvide guest information services and sales of hotel packages.Service recovery to guest complaints.Conducting operational shift reports and liaise with other departments



Skybus

• 1 - 100 Employee

• Customer Service Officer

  • Feb 2018 - Sep 2018

  Providing and maintaining exceptional frontline customer service.Ticket sales, reaching Sales targets/KPIs and generating alternative leads.Cohesive Team member in fast pace work environmentComprehensive knowledge of company products to sell. Providing and maintaining exceptional frontline customer service.Ticket sales, reaching Sales targets/KPIs and generating alternative leads.Cohesive Team member in fast pace work environmentComprehensive knowledge of company products to sell.



Lowes Manhattan Pty Ltd

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Retail Sales Assistant

  • Aug 2017 - Feb 2018



OzHarvest

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Events and Logistics Intern

  • Feb 2017 - Dec 2017



Main Beach Association

• Australia
• Investment Management

• Social Media Marketing Intern

  • Jun 2017 - Aug 2017



Clicks Group

• South Africa
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Jun 2013 - Dec 2013