Experience

Overton Hotel & Conference Center

• Hospitality
• 1 - 100 Employee

• Executive Administrative Assistant

  • Sep 2019 - Present

  Providing administrative assistance to a busy General Manager of a 4 diamond luxury hotel • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Used software to coordinate meetings, appointments, and tasks for senior executives. • Handled scheduling for the executive calendar and prepared meeting agendas and materials. • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity. • Prepared presentations, materials, and documentation for use by executives in meetings and engagements. • Seamlessly interacted with colleagues to plan and complete special projects. • Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips. • Transcribed phone messages and relayed them to appropriate personnel. • Updated executives on changing business needs by thoroughly documenting internal and client meetings. • Implemented updated policies and practices for the organization and monitored effect. • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays. • Organized and coordinated conferences and monthly meetings. • Created expense reports, budgets, and filing systems for the management team. • Trained junior office staff in correct procedures and reporting requirements. • Screened calls and emails and initiated actions to respond to or direct messages for managers. • Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development, and senior management teams. • Researched, proposed, and implemented vendor agreements to decrease costs and improve SE Show less



The Cheesecake Factory

• United States
• Restaurants
• 700 & Above Employee

• Designated Lead Trainer

  • Nov 2018 - Sep 2020

  Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction. • Provided continuous evaluation and feedback to service employees. • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and up selling food and beverages. • Created, updated, and implemented training plans in collaboration with restaurant management. • Fostered a positive environment of learning to support and develop proficient certified servers to limit liability. • Educated bartenders, clerks, and servers on responsible service protocols. • Conducted small group or individual instruction to meet the learning styles of participants. • Coordinated workshops for employees to better understand the company mission, streamlining daily activities and aligning worker and company priorities. Show less



Dr Robert Goodwin

• Brownwood, Texas, United States

• Executive Administrative Assistant

  • May 2016 - Jul 2018

  Answered multi-line phone system, routing calls and delivering messages to Executives Executed record filing system to improve document organization and management. Generated reports and typed letters in Word and prepared PowerPoint presentations. Monitored supervisor's work calendar and scheduled appointments, meetings, and travel. Processed invoices and expenses using QuickBooks to facilitate on-time payment Performed research to collect and record industry data Answered multi-line phone system, routing calls and delivering messages to Executives Executed record filing system to improve document organization and management. Generated reports and typed letters in Word and prepared PowerPoint presentations. Monitored supervisor's work calendar and scheduled appointments, meetings, and travel. Processed invoices and expenses using QuickBooks to facilitate on-time payment Performed research to collect and record industry data



Songbird Lodge, Director Jim Reynolds

• Brownwood, Texas, United States

• Executive Administrative Assistant

  • Aug 2013 - May 2016

  Displayed absolute discretion in handling confidential information. • Oversaw personal and professional calendars and coordinated appointments for future events. • Maintained appropriate filing of personal and professional documentation. • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation. • Sourced and ordered office equipment and supplies. • Arranged domestic and international travel plans and itineraries. • Kept detailed track of household and maintenance inventory and schedules. • Organized clients' homes prior to arrival home and performed house-sitting duties. • Picked up and dropped off clients at the airport. • Coordinated and planned vacations for the family. • Informed vendors and contractors of client project requirements to foster client satisfaction. Show less