Network Project Engineer

• May 2021 - Present

Security Analyst

• 2021 - May 2021

Information Technology Manager

• Mar 2020 - Jan 2021

Desktop/Enterprise Server Engineer

• May 2019 - Mar 2020

Network Administrator

• May 2017 - Apr 2019

Primarily responsible for all IT systems including servers, networks, computers, printers, mobile devices and VoIP phone system. Provide hardware and software support and preform maintenance functions for all the District’s IT Systems. Responds to the needs and inquiries of users including troubleshooting of issues and following up to assure issue resolution. Maintain Active Directory and Group Policy adhering to latest security standards and best practices. Proactive monitoring of all servers, networks and services using a combination of tools to ensure high availability and SLA’s. Evaluate, test, and deploy all software and hardware upgrades within the infrastructure. Provide advice on IT solutions and work with outside providers and vendors as needed. Administer Google G-Suite for email, File Drive Stream and Backup & Sync with cloud storage for individual and shared drives. Regularly attend Cyber Security briefings and training with WaterISAC and DHS to improve security and recognize potential cyber threats related to water utilities. Work with the CFO and other department Managers to plan yearly budgets including Capitol Projects related to IT. Provide expert advice and recommendations on new software and hardware purchases. Make sure that all budgeted IT initiatives and projects were kept within budgets and completed within the fiscal year.

System Administrator

• Dec 2015 - Apr 2017

Provided expert advice on application server design concept and changes, including projected costs, implementation plans, and associated risks. Research and tested new hardware and software products to assess performance and interoperability as required. Assisted in maintaining related Data Center and peripheral hardware and software. Monitored and analyzed application servers to detect problems, identity inefficient use of computer resources, ensure systems availability, and perform capacity planning. Managed and supported both Web Security and Email Security Gateways including encryption for HIPAA regulations. Kept up-to-date on Industry standards in both IT and Healthcare; apply knowledge to role; transfer knowledge for maximum team efficiency. Regularly attend applicable technical and non-technical training courses, conferences, and other events. • Saved $58,634 over three years by recommending and replacing Websense web filtering solution with Barracuda Web Gateway, improving filtering and reporting.• Upgraded and improved Imprivata OneSign badge reader system to the latest release and profiled new applications that needed to be added.• Improved performance by 30% in the VMware View environment by upgrading/patching EMC VNX5500 to latest software and firmware updates

IT Team Leader

• Feb 2011 - Nov 2015

Delegated all duties and tasks within the local IT department. Responsible for the overall planning, organizing, and execution of all department functions. Monitored all team members and provide necessary advice and guidance when needed. Performed regular appraisals of team member’s performance and devised strategies to help with improvement. Organized regular training for team members to keep updated with current techniques and methods. Worked alongside other departments to achieve company goals and visions and insure technology needs were met. Ensured that the organizations data and information were protected from unauthorized access. Acted as main point of contact for corporate company and was part of the regional corporate manager team. Regularly attended regional manager meetings and provided input on corporate initiatives and projects. Provided yearly detailed budget reports and implemented cost saving initiatives to keep costs low. Worked to implement ITIL best practices and strategies throughout the organization. • Supervised upgrade from Exchange 2010 to O365. Worked with corporate teams to assist with moving mailboxes and making sure users were successfully migrated. • Supervised upgrade from local IT Helpdesk to corporate Helpdesk. Worked with corporate IT to provide onsite training and assisted users on how to submit help request. Created online and printed training material for users to reference. • Migrated local ESX hosts to corporate VCenter to save costs on licensing. Worked with the corporate infrastructure team to import hosts and maintain uptime and improve performance. • Assisted corporate acquisitions team in migrating a newly acquired company in Sioux City, IA. Traveled to site and helped join computers and servers to corporate domain. Help provide users with training and assisted users with questions and any issues that came up.

Network Administrator

• Jan 2008 - Feb 2011

Primarily responsible for the configuration, deployment and administration of network and server infrastructure systems, monitored and maintained Mitel VoIP phone system and POTS lines, provided backup support for IT Support Technician when needed.

IT Support Technician/Web Designer

• Oct 2005 - Jan 2008

Provided in-house technical PC hardware and software support for end users, was responsible for purchasing and supporting a variety of equipment including desktops, laptops, printers and mobile devices, provided backup for the Network Administrator when needed, also helped in the design and implementation of custom web applications using PHP, HTML and CSS, assisted the main programmer in designing front interfaces to custom programs.