Receptionist/Office Administrator

• May 2023 - Present

• Serves as the first point of contact for clients, contractors, and external partners. Greets everyone upon entry, answers the main phone, and manages the reception inbox. • Manages CEO's calendar, booking meeting rooms and keeping track of daily attendance of all employees. • Perform personal assistant duties for CEO. Complete various reports. • Oversees five shared inboxes and handles incoming and outgoing mail. • Monitors office equipment and supplies. Liaises with external contractors to resolve issues and purchase inventory. Show less

Receptionist

• Mar 2023 - Apr 2023

• Act as first point of contact, greeting and welcoming visitors/new hires; maintain organized entry space. • Assist employees with in-person and email enquiries, including assign keycards to employees and visitors, processing requests for access changes, assigning lockers, booking/preparing meeting rooms. • Answer phones, direct calls, take messages and answer questions via email. • Receive and send out mail, notifying recipients of packages, organizing couriers. • Act as first point of contact, greeting and welcoming visitors/new hires; maintain organized entry space. • Assist employees with in-person and email enquiries, including assign keycards to employees and visitors, processing requests for access changes, assigning lockers, booking/preparing meeting rooms. • Answer phones, direct calls, take messages and answer questions via email. • Receive and send out mail, notifying recipients of packages, organizing couriers.

Admin, Customer Service and Reception Specialist

• Nov 2022 - Jan 2023

• Provide customer support services, answer customer calls, perform traces, search for shipments in system. • Arrange pickup by contacting customers, ensuring that they had all necessary information, scheduling the pickup electronically in the system, then forwarding the request to dispatch. • Process several different types of documents, entering the information in an electronic database with a high level of efficiency and accuracy. • Greet and welcome guests in person and on phone; answer and direct inquiries to designated departments. • Complete various administrative functions, complete daily reports, file forms, manage calendar of supervisor, sort mail, print timecards, and coordinate customer pickups at the local terminal. Show less

• Nov 2021 - Nov 2022

• Answer enquiries regarding heliskiing packages by telephone, email or in person; providing information about packages, resort services and responding to guest concerns. • Supervise reservation agents, trained multiple employees on the reservation system, assist workflow by answering questions and delegating tasks, oversee daily operations. • Liaise with general manager to ensure flight lists were accurate and all last-minute changes are accommodated and communicated to all parties on call out list.• Compile and verify daily records, maintaining an accurate inventory and communicating inventory issues. • Work directly with clients to identify their needs, have complex discussions about their ability levels in order to schedule trips with appropriate ability levels, and upsold relevant services.• Responsible for ensuring payment and reservation requirements have been received by applicable deadlines for each customer by cross referencing records. • Work under pressure in a fast-paced environment, prioritizing tasks and multitasking, while servicing in-person customers, answering emails/phone calls, providing radio support to field operations.• Fulfilled all retail clerk duties in a sales outlet. Handled customer-service including POS, sales, and inventory management. Show less

• Mar 2022 - May 2022

• Worked as a youth ski instructor for private group lessons in all weather and snow conditions. • Assessed guest’s skills and created custom lesson plans based on their ability levels, goals, and previous experience. • Maintained a safe ski environment for guests, demonstrating safe skiing conduct and teaching the alpine responsibility code. • Delivered an engaging and educational ski experience for guests with multiple ability levels and different ages in the same group, by meeting their unique needs and bridging their experiences. Show less

• Aug 2020 - Nov 2021

● Acts as first point of contact for security related incidents and for emergency situations.● Conducts security interviews with external candidates and develops recommendations for the each case. ● Provides advice and guidance on departmental security matters and interprets policy. ● Coordinates with impacted parties to gather information and provide guidance to complete incident reports with factual and concise information.

• Dec 2019 - Aug 2020

• Analyzed processes and protocols in order to propose and implement solutions to optimize efficiency, use of resources and management of time.• Developed protocols and training guidelines for the position.• Performed policy research in response to daily operational queries and as a means of optimizing protocols. • Demonstrated capacity to provide comprehensive support for senior-level staff, supporting daily operational and administrative functions and managing and coordinating projects and processes in support of effective business operations.• Coordinated team in order to oversee and assess priorities, track documents and maintain accurate records, in order to complete cases in a high volume environment and meet deadlines. • Lead information training sessions of executives to advise best practices and disseminate the critical components of the process in order to complete it before the deadline. • Communicated with clients to meet their needs and provide service through responding to telephone calls, emails, and in person enquiries. Show less

Teaching Assistant

• Sep 2019 - Dec 2019

• Efficiently and accurately graded exams • Efficiently and accurately graded exams

FSWEP Student Clerk in Security

• May 2017 - Aug 2019

• Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. • Acted as a point of contact for the office. Greeted visitors, handled in person enquiries, arranged visitor passes, escorted contractors and vendors, handled deliveries. • Effectively used multiple spreadsheets and databases to accurately track case information in order to provide updates and complete the cases. • Analyzed and validated documents for accuracy, completeness and compliance to protocols, and corrected discrepancies by communicating with clients to obtain corrected information. • Provided clerical and administrative support services to the team in order to support daily functions. Show less

• May 2016 - Aug 2016

● Demonstrated dependability and strong attention to detail, in handling money and ensuring all purchases were balanced with profits.● Prepared and served food, demonstrating an ability to efficiently carry out repetitive tasks in a meticulous manner in a fast-paced environment.● Greeted customers, answered questions and took orders, exercising a high level of customer service and communication skills. ● Maintained and ensured a sanitary food preparation environment in adherence to regulations. Show less

• May 2016 - Aug 2016

● Efficiently and accurately delivered food and prepared drinks for customers, to reduce customer wait times as much as possible.● Proactively maintained dining area in a clean, organized and stocked fashion, to facilitate customer turnover in a fast-paced environment. ● Demonstrated hospitality and effective communication when greeting guests and answering questions● Provided support to other staff members to keep workflow at an efficient level, demonstrating organization, time management, conscientiousness, and teamwork. Show less

Day Camp Coordinator

• Jun 2014 - Sep 2015

● Effectively managed time and created schedule, demonstrating a high level of organization, understanding of workflow. ● Clearly and effectively communicated with children, coworkers and parents to understand their needs, to efficiently deliver information and ability to work independently. ● Effectively maintained a safe environment and implemented safety measures, in a high-pressure environment. ● Created meaningful programming to be delivered to the children and demonstrated clear communication skills in instructing paddling skills. Show less