Business Analyst

• Jun 2022 - Present

Business Analyst

• Jun 2022 - Present

IT Applications Manager

• Jul 2021 - Apr 2022

Manage the Applications team in the IT department reporting to the CIO. Responsible for Application services and support provided by the IT department. This includes all enterprise applications, such as, the non-clinical modules of Meditech, RPACS/CPACS, data interfaces, Intranet, Change Control, Lab, Pharmacy and other department applications. Manage the Applications team in the IT department reporting to the CIO. Responsible for Application services and support provided by the IT department. This includes all enterprise applications, such as, the non-clinical modules of Meditech, RPACS/CPACS, data interfaces, Intranet, Change Control, Lab, Pharmacy and other department applications.

Business Analyst II

• Oct 2019 - Dec 2020

Trade Support Supervisor in Reservations

• Sep 2017 - Oct 2019

Trade Support Agent in Reservations

• Nov 2016 - Sep 2017

Project Manager Clinical Performance Improvement

• May 2015 - Apr 2016

The Project Manager, Clinical Performance Improvement, is responsible for leading the implementation of projects and initiatives identified in the Quality/Performance Improvement Program. They will work strategically and in collaboration with clinical, core department service lines, interdisciplinary committees and high priority work groups to develop, implement, and evaluate clinical quality process improvements at Methodist Hospital. In collaboration with the Executive VP of Quality and Performance Improvement, the PI Project Manager is responsible for managing projects that are improvement initiatives related to clinical quality, patient safety, and other patient/family experience of care at Methodist Hospital. As an expert in employing Lean Six Sigma, and other robust process improvement methodologies and analytics, the Project Manager will facilitate root cause analyses, implement process/system improvements in alignment with best practices, and will serve as an expert resource in the Quality/PI Staff and the organization on Six Sigma/Performance Improvement theory and application to clinical performance improvement activities. She will act as a change agent to foster and support a process improvement culture throughout the organization.

Clinical Informaticist

• Oct 2013 - Apr 2015

• SME on EMR Allscripts Sunrise, Scheduling, and Affinity Registration, EHR Chartmaxx• Lead clinical staff curriculum and training, and project management support for the first 1206(d) Ambulatory Clinics at MHSC introducing staff to clinical, registration, and scheduling applications.• Collaborated on the successful attestation of Meaningful Use stage 1 and stage 2.• Support successful implementation of barcoded patient armband medication administration.• Change Control Chair for the IT Change Control Committee ensuring that policy and procedures for successful application changes are met and that IT provide continual service improvement.• Reporting and data analysis for clinical workflow assessment, planning, design, validation, testing, training, enhancement, optimization and adoption of clinical applications.• Business report analysis on current state EMR use, reducing waste and streamlining process.• Root cause analysis on reported issues with EMR and clinical workflow.

Application Administrator

• Jul 2006 - Dec 2012

1 Maintains, evaluates, and ensures quality and continued operation of the department systems. Implements new automation, enhancements and procedures that create efficiencies.1.1 Ensures that systems are being used to their potential and that all data flow and functions are working properly.1.2 Meets with current users periodically to verify that systems are performing most efficiently for users needs.1.3 Recommend improvement techniques for users to apply to their respective procedures.1.4 Solicits compliance techniques and follows up on compliance to recommended techniques.1.5 Submit requests for programming changes to increase department efficiencies and alleviate manual operations.2 Coordinates department systems training and maintains training standards for personnel.2.1 Establishes initial training for all new department system users.2.2 Establishes on-going training standards for all department system users in order to help them maintain or further develop their personal expertise.2.3 Develops and conducts regular user group meetings.3 Serves as security administrator for all department system users and activity.3.1 Establishes user I.D. templates within the department system.3.2 Assigns appropriate system user access profiles.3.3 Monitors adherence to Asante security practices and processes enterprise wide as it relates to all department software.4 Serves as client service administrator to coordinate month end processing, and disaster recovery. Ensures data integrity for all department systems.4.1 Develops and maintains statistics and reports required by Department and Finance.4.2 Writes system specific reports as requested.4.3 Helps develop and maintain manual downtime policies and procedures for all users.4.4 Ensures that all downtime procedures are documented, and available to the appropriate departments.4.5 Works with I.T to develop disaster recovery plan.

Project Manager Tower Build

• Jul 2004 - Jul 2006

• Successful project introducing & preparing staff in all aspects of change in the new area; EMR software, equipment, and safety requirements in the new tower. Departments in the new tower: Patient Registration, Joint Replacement, Rehab Center, Neuroscience & Orthopedics, Post Surgery, Cardiac Center, Emergency Department, Short Stay Unit, and Observation.• Develop and execute an education project plan using MS Excel for new equipment training and fire safety for a newly constructed area of Rogue Regional Medical Center.• Partner with managers and trainers to organize and execute a training plan.• Recognize gaps in training to identify the need for follow-up and ongoing education.• Present, produce, distribute, and maintain training materials for varying levels of clinical staff.• Go-Live support during launch of new equipment and software.

CRM Project Manager

• Feb 2002 - Mar 2004

• Lead teams on transition of each dealership to adopt new software and processes. • Successful project for the implementation of the first electronic customer relationship management (CRM) software in 73 auto dealerships that historically only recorded on paper. • Travel to dealerships to present training and update software and equipment. • Conduct project status meetings and create and maintain tracking documentation in MS Project. • Design training for all levels, executive to sales person, on software functionality. • Identified process improvement and contact opportunities by mapping customer’s life cycle.

Process Improvement Project Manager

• Feb 2001 - Aug 2002

• Observe and document current process and develop redesign to improve quality of service, reduce costs, and increase revenue. • Travel nationwide to go-live sites for project support and training. • Vendor selection and overseeing deliverables to reach milestones. • Create workflow processes and business requirements analysis. • Developed strategies, directed and coordinated activities of designated projects. • Construct specified user requirements and functional specifications documentation. • Administer product testing and quality assurance analysis. • Conduct best practice training to enhance accuracy of workflow.