Experience

Pennsylvania Gaming Control Board

• United States
• Government Administration
• 1 - 100 Employee

• Compliance Specialist

  • Aug 2016 - Present

  My position works directly with casino management, the security department, the slots department, and table games department to ensure that they are following the internal controls outlined by the PGCB and their own plans of operations. My position requires me to write daily reports and incident reports to inform PGCB Headquarters of the casino's activities. A few example(s) of the reports I am responsible to write include but are not limited to financial reports, casino procedure violation reports, criminal incident reports, and employee investigation reports. My position requires me to be proficient in the use several surveillance systems in order to conduct independent investigations. My position requires me to verify camera coverage of sensitive areas, verify shipping/receiving document(s), and account for gaming equipment (slot machines, playing cards, etc.) on and off casino gaming floor. My position requires me to investigate casino fraud, casino crimes, and create a detailed timeline of the incident(s). I accomplish these tasks by using and updating a nationwide data base to include suspect(s) in my investigation, to check for previous incident(s) involving the suspect and monitor trends occurring in and out of Pennsylvania. My position has required me to testify in court regarding crimes that occurred at the casino. I work alongside state and local police as an expert in casino crime(s). My position requires me to be knowledgeable about several applications in Microsoft office, one drive, and outlook daily. My position requires me to review and approve changes to regulation(s) regarding casino policy, floor configuration(s), and minimal staffing requirements. I am required to be aware of any staff shortages, speak with management on how to address the shortage, and find solutions to ensure staff shortages do not affect daily operations. Show less



Renewal Inc

• Pittsburgh, Pennsylvania, United States

• Intimate Partner Violence Group Facilitator

  • Jan 2016 - Aug 2016

  My position required me facilitate men’s IPV groups. My position required me to teach crisis intervention, de-escalating techniques, and emotional intelligence. My position required constant revision of the curriculum and activities to use a vast number of men who may have had learning disabilities, mental health challenges, and or/ other barriers that could affect their participation in the IPV program. My Position required me to be an expert of the IPV program in inter-agency meetings, department of human services meetings, and community-based outreach. My position required me to use down-time to self-educate myself with other challenges men in our program faced such as drug abuse, trauma, alcohol abuse, lack of emotional intelligence, and other sociological/psychological issues. My position required me to schedule IPV classes for each client based around their personal life schedule. My position required me to have meetings with other supports in the client's life and update the court system in their county on their progress. Show less



Family Resources Pittsburgh

• United States
• Non-profit Organizations
• 1 - 100 Employee

• In-Home Specialist

  • Aug 2014 - Jan 2016

  My position required me to conduct assessments regarding the strengths, weaknesses and needs of individual families based upon the department of human services "healthy family model". My position required me to identify, create a plan, and address any barriers that could lead to a child and parent being separated such as mental abuse, emotional abuse, substance abuse, and/or the ability to provide safe housing. My position required me to document every meeting with a client using DAP (Data, Assessment, Plan) reports. My position required me to transport parents and children to court, community assistance, and other locations based on the needs of the family (work, school, doctor's appointment, etc.) My position required me to carry a caseload of fifteen (15+) plus clients, log productivity hours, and schedule seeing several families throughout Allegheny County in the same day. My position required night, early mornings, and weekends. Show less



RMPC Habilitative Services

• Pittsburgh, Pennsylvania, United States

• Direct Care Staff

  • Apr 2014 - Dec 2015

  My position required me to worked directly with individuals who had a combination of intellectual disabilities, physical disabilities, and/or mental health disabilities that prevented them from living alone. My position required me to cook for clients, clean up their home, schedule a their day, and assist them with bathing. My position required a constant review of all clients' individual service plans, medications, and allergies. My position also required the knowledge of first aid and safety planning for being in the community and at home. My position required me to transport clients to appointments. My position required me to update families, other service providers, and team-members on client progress. My position required a log of the client's activities, any unusual behavior and/or incidents, Show less



Familylinks, Inc.

• United States
• Mental Health Care
• 100 - 200 Employee

• Direct Care Staff

  • Jan 2014 - Aug 2014

  My position required me to monitor children between the ages of 12-18 in a shelter setting. My position required me to cook for the sheltered children, identify any essential needs (clothing, medication, school supplies, etc.), and be knowledgeable about each child's individual service plan. My position required me to create curriculum based around life skills that could ssist the children as they returned home, were placed into foster care, and/or moved onto independent living. My position required me to educate the children on conflict resolution, emotional intelligence, and de-escalation techniques. My position required me to receive, log, and distribute medication to children. My position required me to maintain a log on the location and activity of every child in the facility. (Logs were written every 15 minutes). Show less



PennWest California

• United States
• Higher Education
• 400 - 500 Employee

• Customer Service Team Lead

  • May 2012 - Aug 2013

  University staffs personal are responsible for the daily interaction, assistance and guidance of customers who use the campus while school is out of session • Direct involvement with ensuring that all the customers’ needs are met. • Coordinating with other departments with-in the universities to make sure clientele needs were met (food services, printing services, mailing services) • Ensuring customers’ safety once there activities for the day had ended by patrolling areas around and inside where customers are staying • Understanding the campus layout and being able to relay information to clientele Additional Skills: Position required First-aid certification and fire extinguisher training Position required proficient understanding of all Microsoft office applications and the ability to write reports and maintenance request. Show less



Landmark Event Staffing Services Inc

• United States
• Entertainment
• 200 - 300 Employee

• Team Member

  • May 2010 - May 2012

  *Providing safety and instructions for patrons while they enjoyed their event •Performing safety searches on a high volume of customers in a short time •Patrolling areas around and inside the event to prevent fire hazards, monitor patrons and enforce venue regulations •Ensuring safety of V.I.P's throughout the event •Direct customer service and assistance through ushering, answering questions and directing them to proper authorities •Using force in order to de-escalate patrons who became violent •Assisting police with investigations, first hand statements and detaining offenders Show less