Experience

Zact
• United States
• Software Development
• 1 - 100 Employee
• VP, Product Operations & Customer Success

  • Sep 2019 - Present

Plex, Inc
• United States
• Entertainment Providers
• 1 - 100 Employee
• Director, Customer Success and Test Engineering

  • Apr 2014 - Sep 2019


Verity Consulting Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Principal

  • Apr 2013 - Mar 2014

  Sunnyvale



Rambus

• Information Technology and Services

• Director of Engineering, Mobile Technology Division

  • Apr 2011 - Apr 2013

  Responsible for all machine-to-machine (M2M) and cloud based product development (including mobile UI / UX), engineering tools, QA testing, and development processes. Reported to head of engineering, managed globally distributed team of software engineers, multimillion dollar budget and drove product design and development. • Co-created company's first licensable digital media delivery platform and M2M technology for mobile and STB devices. • Delivered product releases to Google… Show more Responsible for all machine-to-machine (M2M) and cloud based product development (including mobile UI / UX), engineering tools, QA testing, and development processes. Reported to head of engineering, managed globally distributed team of software engineers, multimillion dollar budget and drove product design and development. • Co-created company's first licensable digital media delivery platform and M2M technology for mobile and STB devices. • Delivered product releases to Google and Apple app stores and provided production support. • Improved feature estimation and release timelines by leading distributed teams to adopt Scrum Agile methodology. • Managed customer technology integration, project management, and deployment of technology platform to support live streaming sports game to 500,000 US subscribers using Android, iOS, and Google TV devices. • Served integral role in leading organization through unchartered territory of software development, defining new development and build / release processes.

• Director, IT Business Applications

  • May 2009 - Dec 2011

  Responsible for all business systems, operations/compliance and R&D while reporting to Vice President of IT. Hired and managed globally distributed team of engineers and business analysts. Managed multimillion dollar annual IT operating budget, project costing/estimation and portfolio management. • Reduced operational cost, improved support, and increased application stability by championing migration to new SaaS (e.g Salesforce.com) and cloud providers. • Created Enterprise… Show more Responsible for all business systems, operations/compliance and R&D while reporting to Vice President of IT. Hired and managed globally distributed team of engineers and business analysts. Managed multimillion dollar annual IT operating budget, project costing/estimation and portfolio management. • Reduced operational cost, improved support, and increased application stability by championing migration to new SaaS (e.g Salesforce.com) and cloud providers. • Created Enterprise Architecture framework for technology standardization and assisted organization in building and investing in technologies. • Drove and implemented Oracle R12 upgrade, HCM Suite, OBIEE+, and EPM (Hyperion) all within budget and timeline expectations. • Led cloud based software development projects that improved business unit's lighting design process by 45%. • Facilitated cross-functional business leadership team to align on annual plan, project prioritization and technology investments.



Juniper Networks

• United States
• Software Development
• 700 & Above Employee

• Senior Program Manager

  • Aug 2006 - May 2009

  Responsible for all project analysis, design and implementation efforts while reporting to Program Director. Managed extended team of SMEs, system integrators and consultants. • Partnered with global process owners and team leaders to deliver the organization’s first worldwide Customer Master with a multi-year roadmap. First phase was released on time and within budget. • Led scoping, business requirements, and functional design to integrate Oracle’s Unified Customer Master with… Show more Responsible for all project analysis, design and implementation efforts while reporting to Program Director. Managed extended team of SMEs, system integrators and consultants. • Partnered with global process owners and team leaders to deliver the organization’s first worldwide Customer Master with a multi-year roadmap. First phase was released on time and within budget. • Led scoping, business requirements, and functional design to integrate Oracle’s Unified Customer Master with Oracle Financials (ERP) and Siebel CRM. Show less

• Sr. IT Applications Manager

  • Dec 1999 - May 2006

  Responsible for all business systems, operations and application development that enabled Juniper's Customer Service and Support organization, Customers and Channel Partners. Managed a team of engineers responsible for day-to-day operations and infrastructure. Managed vendor relationships and annual multimillion dollar IT budget. • Partnered with executives to determine proposed quarterly initiatives, areas of business process re-engineering, potential ROI, and define measurable… Show more Responsible for all business systems, operations and application development that enabled Juniper's Customer Service and Support organization, Customers and Channel Partners. Managed a team of engineers responsible for day-to-day operations and infrastructure. Managed vendor relationships and annual multimillion dollar IT budget. • Partnered with executives to determine proposed quarterly initiatives, areas of business process re-engineering, potential ROI, and define measurable goals. • Built world-class IT applications infrastructure from ground-up and helping scale organization, systems, and processes to meet $260M revenue run-rate. • Architected and implemented business systems and processes to support organization’s $100M to $2B growth. • Led end-to-end business systems integration projects following $5B+ acquisitions. • Led team of engineers in designing and developing online web applications ranked among “The Year’s Ten Best Web Support Sites” by Associate of Support Professionals for six years. Show less



Ascend Communications

• Telecommunications
• 1 - 100 Employee

• Senior Web Engineer

  • Aug 1996 - Dec 1999

  Responsible for web operations, software development and implementation of all online support solutions for Ascend's worldwide Customer Service. • Architected and implemented content management system to improve customer search results and self-service experience. • Delivered pioneering web-chat solution for customers to interact live with global call centers - received ITSMA award for “Internet Ingenuity”. • Designed and developed web-based knowledge management solution.


Andersen Consulting
• United States
• Computer Networking Products
• 1 - 100 Employee
• Technical Consultant

  • Jun 1995 - Aug 1996