Keith Bergen
Senior Program Manager, NANTeL at Institute of Nuclear Power Operations- Claim this Profile
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French Elementary proficiency
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Bio
Edward (Ted) Boone
Keith is a very methodical individual who is adept at making sure things have a reason and a course. As a novice IS Manager (transferred from the Operations unit), I had to rely on the expertise and professionalism of the IT personnel in the department. Keith proved to be a key individual by providing his advice and support as I learned the more technical aspects of the position. I am forever grateful for his diligence, calm and logic during the planning and execution of "Y2K". For a company whose core content was heavily date sequence dependent, this was critical, on a number of levels.
Edward (Ted) Boone
Keith is a very methodical individual who is adept at making sure things have a reason and a course. As a novice IS Manager (transferred from the Operations unit), I had to rely on the expertise and professionalism of the IT personnel in the department. Keith proved to be a key individual by providing his advice and support as I learned the more technical aspects of the position. I am forever grateful for his diligence, calm and logic during the planning and execution of "Y2K". For a company whose core content was heavily date sequence dependent, this was critical, on a number of levels.
Edward (Ted) Boone
Keith is a very methodical individual who is adept at making sure things have a reason and a course. As a novice IS Manager (transferred from the Operations unit), I had to rely on the expertise and professionalism of the IT personnel in the department. Keith proved to be a key individual by providing his advice and support as I learned the more technical aspects of the position. I am forever grateful for his diligence, calm and logic during the planning and execution of "Y2K". For a company whose core content was heavily date sequence dependent, this was critical, on a number of levels.
Edward (Ted) Boone
Keith is a very methodical individual who is adept at making sure things have a reason and a course. As a novice IS Manager (transferred from the Operations unit), I had to rely on the expertise and professionalism of the IT personnel in the department. Keith proved to be a key individual by providing his advice and support as I learned the more technical aspects of the position. I am forever grateful for his diligence, calm and logic during the planning and execution of "Y2K". For a company whose core content was heavily date sequence dependent, this was critical, on a number of levels.
Experience
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Institute of Nuclear Power Operations
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United States
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Senior Program Manager, NANTeL
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Oct 2021 - Present
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Program Manager, NANTeL
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Jan 2018 - Oct 2021
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MATRIX Resources
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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NANTeL Support Analyst
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Aug 2015 - Jan 2018
Support of Saba, Cornerstone on Demand (CSOD), Customizations, Custom Web Services, Testcraft for the Nuclear Power industry in the United States. Support of the Nuclear Community, powered by Zimbra. Worked in the Help Desk software powered by Kayako. Design of new help desk procedures using ServiceNow. Part of the migration team to migrate Saba to Cornerstone On Demand. Support of Saba, Cornerstone on Demand (CSOD), Customizations, Custom Web Services, Testcraft for the Nuclear Power industry in the United States. Support of the Nuclear Community, powered by Zimbra. Worked in the Help Desk software powered by Kayako. Design of new help desk procedures using ServiceNow. Part of the migration team to migrate Saba to Cornerstone On Demand.
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Saba
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Advanced Customer Support Engineer
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Sep 2008 - Jun 2015
Customer support of the Saba LMS (Learning), Performance and Talent systems.U Customer support of the Saba LMS (Learning), Performance and Talent systems.U
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Barnacles Restaurants
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Computer Consultant
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Jan 2000 - Sep 2008
Contractual part-time position. Installation and support of wireless network. Installation and support of store presentation computers. Installation and support of store office computers. Contractual part-time position. Installation and support of wireless network. Installation and support of store presentation computers. Installation and support of store office computers.
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Operations Manager
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2005 - Jun 2008
Managed many facets of the Operations division, including vendor contract negotiations, cost savings analysis, process analysis, process modification, and establishment of new (improved) processes.
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Project Manager - Operations
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2002 - 2005
Managed several projects, often multiple projects at the same time. Worked in the Operations division.
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IT Liaison
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2000 - 2002
Rewarding position as a liaison between the Business Unit and IT. The Business Unit consisted of Sales, Editorial, Customer Service, and Production. Maintained constant communication with IT and the Business to ensure that the company was focused on the correct projects at the correct time.
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Systems Support Manager
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1995 - 2000
Managed support and implementation of computer systems across the US.
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Southam Inc
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Canada
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Book and Periodical Publishing
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1 - 100 Employee
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Computer Systems Consultant
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1993 - 1995
Installation and support of the US Based ICMD systems, including implementation of a Wide Area Network (WAN) that permitted easier access to remote systems.
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Systems Design Specialist
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Sep 1990 - 1993
Installation and support of a network of SCO Unix servers, and a custom application called "ICMD". This required travel to install systems that failed, as well as initiating and implementing a plan for scheduled replacement of older systems.
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Thomson Newspapers
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Newspaper Publishing
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1 - 100 Employee
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Computer Consultant
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Mar 1989 - Sep 1990
Installation and support of computer systems for GL, AP, Payroll, Advertising, and Circulation. Installation and support of computer systems for GL, AP, Payroll, Advertising, and Circulation.
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Education
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1983 - 1986
Sheridan College
Computer Science, Computer Science -
1979 - 1982
Grantham High School
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