Experience

Access Sciences

• United States
• Business Consulting and Services
• 1 - 100 Employee

• IT Support Specialist

  • Jun 2018 - Present

  Implemented ADFS and DirSync\AD Connect to Synchronize users to the cloud. Implemented Exchange and SharePoint hybrid extranet with ADFS Single Sign On. Responsible for AD, DHCP, DNS, ADFS, SharePoint, Great Plains, Unanet, Solar Winds, SCCM SCOM, SQL Server 2012, Exchange Online,Cisco Switches, Veeam Backupss VMWare and Dell Equallogics along with numerous other task. Implemented ADFS and DirSync\AD Connect to Synchronize users to the cloud. Implemented Exchange and SharePoint hybrid extranet with ADFS Single Sign On. Responsible for AD, DHCP, DNS, ADFS, SharePoint, Great Plains, Unanet, Solar Winds, SCCM SCOM, SQL Server 2012, Exchange Online,Cisco Switches, Veeam Backupss VMWare and Dell Equallogics along with numerous other task.



Vroom

• Greece
• Research Services
• 1 - 100 Employee

• Information Technology Help Desk Manager

  • Nov 2017 - Mar 2018

  Managed help desk staff located in various states and cities. Worked with various hardware from Lenovo to Dell desktops. and laptops. Worked with PDQ Deploy, Google products, Windows 10. and other internal built applications. Managed help desk staff located in various states and cities. Worked with various hardware from Lenovo to Dell desktops. and laptops. Worked with PDQ Deploy, Google products, Windows 10. and other internal built applications.



Harris County Public Health & Environmental Services

• United States
• Hospitals and Health Care

• Systems Support Lead

  • Jul 2003 - Oct 2017

  • Team Lead for desktop support/network group • Use Altiris Deployment Console to remote to client computers & servers • Setup User Accounts on Domain • Setup and maintain print servers • Troubleshoot various software and network issues • Create and deploy software and fix scripts • Monitor and deploy Computer and Printers Inventory • Maintain and order all Computer/Printer/Laptop/Tablet/Server Inventory • Ma• Created and implemented test plans and procedures based on specific project documentation • Implementing System Center Configuration Manager 2012 nage hardware and software projects Show less



Digital Consulting and Software Services

• United States
• Software Development

• System Analyst

  • Oct 2000 - Jun 2003

  • Setup user accounts on the Company Domain • Build computers for new users, and upgrade older PCs • Monitor users and reset passwords • Maintain printers and provide regular service • Perform troubleshooting problems on different accounting, office 97 & 2000 software. • Perform troubleshooting for Windows NT, 95, 98, ME and Windows 2000. • Build laptops and load all software • Resolve network connection issues • Setup Server’s as PDC, and BDC’s • Monitor and Maintain the Exchange Server Show less



State Farm Automobile Insurance Company

• Systems Analyst

  • Mar 1998 - Sep 2000

  • Helpdesk Supervisor • Perform troubleshooting problems on software and hardware PC’s as occurred in Windows NT, 95, 98, & Novell • Taught management and the disaster team on Software and Hardware usage • Install hardware and software on PC’s and laptops • Installed and work with Windows 2000 • Helpdesk Supervisor • Perform troubleshooting problems on software and hardware PC’s as occurred in Windows NT, 95, 98, & Novell • Taught management and the disaster team on Software and Hardware usage • Install hardware and software on PC’s and laptops • Installed and work with Windows 2000