Payroll Administrator

• Jun 2022 - Present

Security Representative

• Oct 2020 - Jun 2022

Venue Lead

• Aug 2019 - Oct 2020

• Advanced from part-time door host to lead of security to the full-time venue lead, a position created because of high recognition in the workplace by my direct managers• Oversees up to eighty positions daily regarding music venue operations including security, food and beverage, tour management and production• Directly involved with onboarding, creating training materials and hiring of new staff• Demonstrates extreme high-level customer service daily with highest priority patron and VIP guests

Music Hall Lead

• May 2018 - Aug 2019

- Leader of Music Hall Security- Merchandise Representative

Music Hall Security

• Jun 2017 - May 2018

Assistant Concert Manager & Events Lead

• Jun 2018 - Jun 2019

• Excelled in artist and guest services as well as creating relationships and contracts with outside vendors through on-site visits and marketing opportunities• Scheduled security, production, and event staff• Production for in-house lighting and sound for special events and meetings• Oversaw execution of artist rider as well as day of contract execution for special events• Worked as a liaison between concert and event teams by creating information summaries, up-to-date calendars and streamlined flow of communication

Campaign Management & Customer Support Intern

• May 2015 - May 2016

• Observed demographic data and trends to streamline marketing to fan bases• Spearheaded marketing campaign in coordination with album launches• Created databases using Microsoft Excel and SQL programs to optimize future marketing strategies• Demonstrated a team-mindset organizing projects with campaign strategists and artists’ management• Assisted customer support team with solving customer queries via phone and email • Observed demographic data and trends to streamline marketing to fan bases• Spearheaded marketing campaign in coordination with album launches• Created databases using Microsoft Excel and SQL programs to optimize future marketing strategies• Demonstrated a team-mindset organizing projects with campaign strategists and artists’ management• Assisted customer support team with solving customer queries via phone and email

Assistant to the Dean of Professional Education

• Jan 2015 - May 2016

• Served as a liaison between Liberal Arts, Music Business Management, Professional Music, Music Education and Music Therapy Departments• Produced database of over 15,000 contacts for state-wide music educators• Fulfilled riders for campus speakers, industry personnel, and guests of honor • Served as a liaison between Liberal Arts, Music Business Management, Professional Music, Music Education and Music Therapy Departments• Produced database of over 15,000 contacts for state-wide music educators• Fulfilled riders for campus speakers, industry personnel, and guests of honor