Keith Sullivan, CTS
Global Deployment Operations Manager @ Meta at EOS IT Solutions- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Foundations of Project Management
CourseraMay, 2021- Sep, 2024 -
OSHA 30 Construction
ClickSafetyMar, 2021- Sep, 2024 -
Certified Technology Specialist (CTS)
AVIXAJan, 2019- Sep, 2024 -
QSC QSYS Level 1
QSCApr, 2018- Sep, 2024 -
Chief Hanging Solutions
LegrandMar, 2018- Sep, 2024 -
Hour of Code & Demonstrating Basic Skills of Coding
AppleDec, 2016- Sep, 2024
Experience
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EOS IT Solutions
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Global Deployment Operations Manager @ Meta
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Oct 2021 - Present
- Oversee day to day operations and manage a PMO consisting of 22 project managers, 4 coordinators, 4 lab techs and 3 design engineers in all regions of the world. Implementing an agile workflow adapting to the ever changing enterprise environment. - Revitalized the hiring strategy & developed resources into a strong team with leading consultative approach. EOS @ Meta’s staffing contract at its highest level since joining the team, reaching 100% fully staffed contracts by end of Q3 2022… Show more - Oversee day to day operations and manage a PMO consisting of 22 project managers, 4 coordinators, 4 lab techs and 3 design engineers in all regions of the world. Implementing an agile workflow adapting to the ever changing enterprise environment. - Revitalized the hiring strategy & developed resources into a strong team with leading consultative approach. EOS @ Meta’s staffing contract at its highest level since joining the team, reaching 100% fully staffed contracts by end of Q3 2022. - Design, deploy and own collaborations spaces for efficient engagement, progress visibility, and act as information hub for all collaborators. - Expanded service contracts into Latin America region, covering all 4 major areas of the world. - Preserve and bolster the EOS and Meta partnership, maintaining service level agreements, boosting client satisfaction with team performance, active reporting and communication channels being stronger than ever. - Develop & present Quarterly Based Reviews (QBRs) of the managed service, highlighting key areas of success and providing SWOT analysis for Meta leadership. - Lead as subject matter expert (SME) in multiple operational fields including contract management, Long range planning and road mapping, IT infrastructure, construction, and engineering teams. - Spearheaded new project intake forms utilizing Asana. Driving full adoption within company pillar. Resulting in streamlined intake of business requests and more harmonious reporting utilizing APIs tied with Tableau and Unidash out of Asana. - Implemented an OKR scoring system for task size identification, ensuring proper load balancing of tasks to employees. Show less - Oversee day to day operations and manage a PMO consisting of 22 project managers, 4 coordinators, 4 lab techs and 3 design engineers in all regions of the world. Implementing an agile workflow adapting to the ever changing enterprise environment. - Revitalized the hiring strategy & developed resources into a strong team with leading consultative approach. EOS @ Meta’s staffing contract at its highest level since joining the team, reaching 100% fully staffed contracts by end of Q3 2022… Show more - Oversee day to day operations and manage a PMO consisting of 22 project managers, 4 coordinators, 4 lab techs and 3 design engineers in all regions of the world. Implementing an agile workflow adapting to the ever changing enterprise environment. - Revitalized the hiring strategy & developed resources into a strong team with leading consultative approach. EOS @ Meta’s staffing contract at its highest level since joining the team, reaching 100% fully staffed contracts by end of Q3 2022. - Design, deploy and own collaborations spaces for efficient engagement, progress visibility, and act as information hub for all collaborators. - Expanded service contracts into Latin America region, covering all 4 major areas of the world. - Preserve and bolster the EOS and Meta partnership, maintaining service level agreements, boosting client satisfaction with team performance, active reporting and communication channels being stronger than ever. - Develop & present Quarterly Based Reviews (QBRs) of the managed service, highlighting key areas of success and providing SWOT analysis for Meta leadership. - Lead as subject matter expert (SME) in multiple operational fields including contract management, Long range planning and road mapping, IT infrastructure, construction, and engineering teams. - Spearheaded new project intake forms utilizing Asana. Driving full adoption within company pillar. Resulting in streamlined intake of business requests and more harmonious reporting utilizing APIs tied with Tableau and Unidash out of Asana. - Implemented an OKR scoring system for task size identification, ensuring proper load balancing of tasks to employees. Show less
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Program Manager
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Jul 2018 - Oct 2021
- Priority number one: Ensure customer satisfaction and always delivering innovating solutions to create a world class experience with AV & IT solutions that exceed the customers quality of service expectations. - Provide routine status updates of the deployment projects to the client and stakeholders. Communicating roadblocks, technical issues, and risks while minimizing the impact of these issues. - Directed multiple deployments of VIO/Conferencing room deployments to new builds in… Show more - Priority number one: Ensure customer satisfaction and always delivering innovating solutions to create a world class experience with AV & IT solutions that exceed the customers quality of service expectations. - Provide routine status updates of the deployment projects to the client and stakeholders. Communicating roadblocks, technical issues, and risks while minimizing the impact of these issues. - Directed multiple deployments of VIO/Conferencing room deployments to new builds in construction and retrofits from concept to execution. - Incorporated Plangrid and Smartsheets to track progress of projects and maintain schedule transparency with leadership and stakeholders. - Implemented new resource scheduling software which improved visibility to all project teams for resource allocation. Reducing the need for coordination meetings by 50%. - Created a performance reporting template, achieving a 70% reduction in the preparation time of standard client correspondences. - Mastered collaborating with work streams such as engineering, architects, and logistics to deliver projects on time and up to client standards. Predefining any technical issues on the design phase to allow for a smoother workflow of deployment. - Produce and review project plans to ensure on time delivery within resource and budget capabilities of the team. Escalating issues to senior leadership where necessary. - Surpassed targeted gross profit (GP) of all projects by 5% or higher, project budgets at or above ~2 million. - Supervised and trained 2 interns, both awarded a job offer after completion. Show less - Priority number one: Ensure customer satisfaction and always delivering innovating solutions to create a world class experience with AV & IT solutions that exceed the customers quality of service expectations. - Provide routine status updates of the deployment projects to the client and stakeholders. Communicating roadblocks, technical issues, and risks while minimizing the impact of these issues. - Directed multiple deployments of VIO/Conferencing room deployments to new builds in… Show more - Priority number one: Ensure customer satisfaction and always delivering innovating solutions to create a world class experience with AV & IT solutions that exceed the customers quality of service expectations. - Provide routine status updates of the deployment projects to the client and stakeholders. Communicating roadblocks, technical issues, and risks while minimizing the impact of these issues. - Directed multiple deployments of VIO/Conferencing room deployments to new builds in construction and retrofits from concept to execution. - Incorporated Plangrid and Smartsheets to track progress of projects and maintain schedule transparency with leadership and stakeholders. - Implemented new resource scheduling software which improved visibility to all project teams for resource allocation. Reducing the need for coordination meetings by 50%. - Created a performance reporting template, achieving a 70% reduction in the preparation time of standard client correspondences. - Mastered collaborating with work streams such as engineering, architects, and logistics to deliver projects on time and up to client standards. Predefining any technical issues on the design phase to allow for a smoother workflow of deployment. - Produce and review project plans to ensure on time delivery within resource and budget capabilities of the team. Escalating issues to senior leadership where necessary. - Surpassed targeted gross profit (GP) of all projects by 5% or higher, project budgets at or above ~2 million. - Supervised and trained 2 interns, both awarded a job offer after completion. Show less
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Technomedia Solutions, LLC
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United States
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Entertainment Providers
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1 - 100 Employee
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Project Manager
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Jan 2013 - Jul 2018
- Developed project schedule and charters, maintain schedules through effective communication with Sales Engineers, Technical Managers, and stakeholders. - Launched effective analytic tools such as Tableau and Microsoft Navision to measure profitability and efficiency. - 100% attained record of on target or above Gross Profit (GP) on all project budgets. - Deployed integrated AV Solutions throughout land, ride, & show areas for world class theme park attractions, including Universal… Show more - Developed project schedule and charters, maintain schedules through effective communication with Sales Engineers, Technical Managers, and stakeholders. - Launched effective analytic tools such as Tableau and Microsoft Navision to measure profitability and efficiency. - 100% attained record of on target or above Gross Profit (GP) on all project budgets. - Deployed integrated AV Solutions throughout land, ride, & show areas for world class theme park attractions, including Universal Studio’s Diagon Alley and The Incredible Hulk Roller Coaster. - Experienced with museums, corporate conferencing solutions, theme park wide AV systems, and fully managed event spaces. Show less - Developed project schedule and charters, maintain schedules through effective communication with Sales Engineers, Technical Managers, and stakeholders. - Launched effective analytic tools such as Tableau and Microsoft Navision to measure profitability and efficiency. - 100% attained record of on target or above Gross Profit (GP) on all project budgets. - Deployed integrated AV Solutions throughout land, ride, & show areas for world class theme park attractions, including Universal… Show more - Developed project schedule and charters, maintain schedules through effective communication with Sales Engineers, Technical Managers, and stakeholders. - Launched effective analytic tools such as Tableau and Microsoft Navision to measure profitability and efficiency. - 100% attained record of on target or above Gross Profit (GP) on all project budgets. - Deployed integrated AV Solutions throughout land, ride, & show areas for world class theme park attractions, including Universal Studio’s Diagon Alley and The Incredible Hulk Roller Coaster. - Experienced with museums, corporate conferencing solutions, theme park wide AV systems, and fully managed event spaces. Show less
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Education
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2023 - 2023
Harvard Business School Online
Other; Certificate in Management Essentials, Pass -
2017 - 2018
Rollins College
Bachelor's degree, Communication W/ Organizational Communication and Leadership -
2012 - 2014
Valencia Community College
Associate’s Degree, Business Administration and Management, General
Community
