Experience

STEEL & ALLOY PROCESSING LIMITED

• United Kingdom
• Mining
• 1 - 100 Employee

• Account Manager

  • May 2002 - Present

  • Manage Newton Aycliffe customer accounts, which equate to 60k tonnes of steel • Translate long and short-term customer schedules into production schedules and supplier schedules, ensuring on time deliveries. • Plan production schedules to maximise labour potential, thus increasing efficiency, making sure correct material is being worked in accordance with call-offs. • Daily meetings with the customer, keeping up to date with issues, increasing quality customer service, whilst attempting to reduce future problems. • Dealing with suppliers daily, making sure correct material is available with what coincides with the schedules. Also, ensuring they have up to date information of current/future requirements, helping to reduce material shortages. • Reacting to regular customer changes, ensuring availability of material, thus reducing customer dissatisfaction. • Stock control. In accordance with customer requirements and also monthly/annual budgets. Keeping informed of price increases/decreases to fulfil the opportunity of increasing profits. • Daily meetings with work colleagues and customers, making sure deadlines are being achieved. Show less



UK Platforms

• United Kingdom
• Business Supplies & Equipment
• 1 - 100 Employee

• Sales Representative

  • Apr 2008 - Sep 2008

  • Meet with current and potential clients to sell the company’s products. • Prepare plans and schedules to identify targets and to project the number of contacts to be made. • Follow up new leads and referrals resulting from field activity • Identify sales prospects and contact these and other accounts assigned. • Prepare proposals and sales contracts. • Maintain client relationships. • Identify and resolve client concerns. • Communicate any new product, service opportunities, special developments or feedback to appropriate company staff. • Co-ordinate with office-based staff to complete any potential sales. • Meet with clients on sites to determine what machine is required through a site survey. Show less



Durham Constabulary

• United Kingdom
• Law Enforcement
• 1 - 100 Employee

• Administrative Clerk

  • Feb 2004 - May 2004

  • Administrative duties, including handling of sensitive data, in accordance with Data Protection Act. • Administrative duties, including handling of sensitive data, in accordance with Data Protection Act.



NTL UK TELEPHONE AND CABLE TV HOLDING COMPANY LIMITED

• United Kingdom

• Customer Service Representative

  • Sep 2000 - Sep 2003

  • Responded to telephone calls from customers and provided information to exceed customer expectations for a range of queries. • Provided training for starters, helping achieve a high standard of proficiency with the systems. • Organised and prioritised work to meet targets and deadlines. • Managed the credit checking for all new customers, to reduce Bad Debt in future. • Responded to telephone calls from customers and provided information to exceed customer expectations for a range of queries. • Provided training for starters, helping achieve a high standard of proficiency with the systems. • Organised and prioritised work to meet targets and deadlines. • Managed the credit checking for all new customers, to reduce Bad Debt in future.