Experience

ANN SACKS Tile & Stone

• United States
• Manufacturing
• 100 - 200 Employee

• Sales Operations Specialist

  • Mar 2022 - Present



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Customer Service Coordinator

  • Mar 2017 - May 2020

  • New Client Customer Service – Answered incoming phone and e-mail inquiries, administered warranty claims, performed customer satisfaction surveys and routine reports for warranties, and assisted with other avenues of customer service. • Established Client Customer Service – Spoke with and assisted homeowners by telephone and e-mail, gathered and entered the details of their concerns and provided correct expectations regarding the completion of their warranty claims. Collaborated with other team members to resolve questions and issues. • Close of Escrow Surveys – Gathering of information on new homeowners’ experiences while also providing important information regarding their new home. • Reporting – Accurately enter and maintain warranty claims in system, maintain routine reports and develop new reports. Utilized Microsoft Office and internal systems to streamline several reports and processes to be more efficient. Show less



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Sales Coordinator

  • Jun 2014 - Apr 2016

  • Administrative Support to SVP and Management – Coordinated expense and mileage reports and submitted within the directed guidelines. • Payroll – Processed payroll documents, including commissions and bonuses, for over 40 sales counselors. Ensured payroll documentation was accurate and met correct standards for submission to HR. Collaborated with management and HR to resolve discrepancies and implement individual pay exceptions. • Auditing – Managed up to 150 files for sales per pay period to determine commission distribution. Invoice coding; • Reporting – Managed routine reports (Salesperson Performance) and creation of ad hoc data reports from multiple sources. Created procedures and Excel spreadsheets for tracking new, multiple tier commission system for internet sales team and other new bonuses.• Event Planning – Set up and planned for routine meetings including seating, food and beverage. Show less

• Customer Service Coordinator

  • Feb 2013 - Jun 2014

• Studio Coordinator

  • May 2012 - Feb 2013

  • Customer Service – Front desk duties; Greeted visitors and informed employees of their appointment’s arrival, managed incoming phone inquiries and transferred as appropriate. • Appointment Setting – Contacted homebuyers to schedule studio appointments and tracked homebuyers that had pending items.• Document Preparation – Prepared appropriate documents for each appointment.