Experience

Peninsula Community Health Services (Washington)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Information Officer

  • Mar 2021 - Present

  Bremerton, Washington, United States



K&L Fitness, Inc., dba 9Round

• Business Owner

  • Feb 2017 - Present

  Bonney Lake, WA Manage day-to-day activities: employees, finances, accounting, marketing, operations, and long-term goals. Ensure trainers and facilities exceed 9Round and member expectations. Meet regularly with team to develop strategies around company goals. Regularly converse with members to ensure they are experiencing fitness with personal attention and that the member is achieving their fitness goals. Adjust fitness intensity levels to meet members’ fitness goals, and work with members to ensure they… Show more Manage day-to-day activities: employees, finances, accounting, marketing, operations, and long-term goals. Ensure trainers and facilities exceed 9Round and member expectations. Meet regularly with team to develop strategies around company goals. Regularly converse with members to ensure they are experiencing fitness with personal attention and that the member is achieving their fitness goals. Adjust fitness intensity levels to meet members’ fitness goals, and work with members to ensure they are following the 9Round nutrition plan or some form of nutrition plan to maximize the benefits of their membership. • Awarded CEO award for 2017 and 2018: Commitment, Excellence, and Operational Efficiencies. • Maintaining 95% and higher Net Promoter Score with members. • Added two additional fitness clubs in 2018 with a total of three: Bonney Lake, WA, Renton, WA, and Puyallup, WA. • Managing total annual sales of the three clubs in excess of $500k; with only one club being opened for 1.5 years and the others less than 10 months. • Project managed the incorporation and buildout of the fitness center, managing to budget and timelines. • Developed a business plan with set expectations for the first calendar year, working closely with 9Round Corporate, financial institutions, lawyers, construction contractor, and local team. • Developed a long-term marketing strategy. • Exceeded construction timeline by two weeks, completing the buildout in six weeks’ time. Met budget by 2%. • Met 9Round Corporate’s minimum standard of one hundred per-sales prior to opening day. • All construction inspections; city, fire, and electrical, all met minimum or higher standards. • 9Round Corporate found no discrepancies with the approval submission video and subsequently will be using the club in future marketing videos. • Hired a highly effective trainer team, receiving very high praises from members as mentioned on social media sites and in-person conversations. Show less



Northpoint, A GCI Company

• United States
• Computer Networking Products

• Director Sales Operations

  • Jul 2017 - Apr 2018

  Tukwila, WA Directed the development of the new Managed Services group with a focus on people, tools and processes to deliver a superior customer experience through state of the art cloud-based technologies, proactive processes that are rules-based to system alerts with self-healing technologies, with corrective actions before the customer is even aware of a problem, and a staff of highly skilled engineers. The management team and its customer-focused group developed reporting tools and processes to keep… Show more Directed the development of the new Managed Services group with a focus on people, tools and processes to deliver a superior customer experience through state of the art cloud-based technologies, proactive processes that are rules-based to system alerts with self-healing technologies, with corrective actions before the customer is even aware of a problem, and a staff of highly skilled engineers. The management team and its customer-focused group developed reporting tools and processes to keep the customer informed and engaged. Responsible for the Project Management team in delivering professional services to customers: developing standard practices, providing excellence in the delivery of services to customers, developing excellent customer relations, and managing projects according to SOWs. Directed the Sales Engineers in the development of SOWs in conjunction with Account Managers’ sales initiatives. • Created the Managed Services Business Plan for Northpoint; presented to GCI leadership and received approval to move forward. • Devised a program plan for the development and implementation of the new Managed Services team with a focus on state-of-the-art technologies, highly skilled and dedicated team dedicated to the use of new process, from tools to customer input and reporting. • Engaged counter parts within GCI Anchorage to focus on common needs and processes: Salesforce, alerting, phone systems, etc. • Developed new processes within Northpoint: Sales Engineer engagement using Salesforce notifications, new hire onboarding process for management and new hire with the use of Smartsheet, SOW templating for Sales Engineers and billing notification to billing group. • Developed strong relationships with GCI Anchorage teams, bringing the two groups closer together in the development of common practices and tools. Show less



CHI

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Chief Information Officer

  • Nov 2010 - Jun 2016

  Fargo, North Dakota Area Managed the delivery of IT services to the Fargo Operating Division of CHI and its health care facilities within a multi-state geography, including a large medical center, thirteen critical access hospitals, ambulatory clinics, surgery centers, long-term care, developmentally disabled, dementia services, dental, skilled nursing, Home Care, and TeleHealth. Managed the IT relationships between the Division and CHI ITS by use of the IT Steering Committee and other means. Worked closely with… Show more Managed the delivery of IT services to the Fargo Operating Division of CHI and its health care facilities within a multi-state geography, including a large medical center, thirteen critical access hospitals, ambulatory clinics, surgery centers, long-term care, developmentally disabled, dementia services, dental, skilled nursing, Home Care, and TeleHealth. Managed the IT relationships between the Division and CHI ITS by use of the IT Steering Committee and other means. Worked closely with Division leadership in aligning business and IT strategies to support, goals, growth and led IT operations and projects. Managed IT budgets. • Chaired the IT Steering Committee for business functions and ITS to develop and prioritize strategies to improve patient outcomes, financial performance, and align with CHI strategies. • Led local IT team to address IT concerns across the Division, and developed IT strategies to support the the Division that align with National goals. • Developed local IT team to expand the interaction of ITS with the business, improving the visibility of ITS, engaging local market leadership to assess local strategies to enable IT planning and resources. • Core member of the National ITS Strategic Planning Committee. • Developed strategies and technologies to support Virtual Health Services. • Managed acquisition of St. Alexius Medical Center; transitioned technology to meet CHI technical and security standards while simultaneously implementing Epic Electronic Medical Record (EMR) on time and under budget. • Successful implementation of Epic, MediTech and Allscripts EMR systems within the Division. • As part of the RFI/RFP team, participated and assessed various vendors’ performance in selecting WiPro as an outsourced business partner. • Outsourced Print Service and Fleet Management, introducing new print technologies and policies, reducing print costs by over $100k per year for the Division, and improving service.

• Site Director

  • Jul 2009 - Nov 2010

  As a Relationship Manager, in charge of developing and maintaining the relationships between Franciscan Health System and CHI ITS through personal surveys, rounding with peers, and attending meetings involving senior executives. Provided guidance to ensure the Tacoma market understood IT governance, reporting processes, alignment of functional teams, and changes in service delivery. As liaison, understanding the business needs of FHS, assisting the market in developing application and… Show more As a Relationship Manager, in charge of developing and maintaining the relationships between Franciscan Health System and CHI ITS through personal surveys, rounding with peers, and attending meetings involving senior executives. Provided guidance to ensure the Tacoma market understood IT governance, reporting processes, alignment of functional teams, and changes in service delivery. As liaison, understanding the business needs of FHS, assisting the market in developing application and technology solutions, and ensuring ITS related issues and changes were addressed quickly to minimize the impact to the business. • Attend senior leadership meetings addressing operational issues for the Tacoma market, assessing strategic initiatives from an ITS perspective, and ensuring ITS added value to the organization by engaging the appropriate resources. • Reorganized the Information Technology Steering Committee membership and charter to become more efficient in the decision-making process. • HIPAA Security Officer; identified risks, updated policies and procedures, and educated staff. • Active member of several teams designed to improve customer service, processes and efficiencies that follow ITIL standards for all ITS. • Developed and Chaired the Site Director Committee working to establish standards in communication, roles and responsibilities, project, and work request processing for all Regions within CHI. • Successfully transitioned the IT staff to CHI. • Assigned as a member of the selection team for all of CHI as a national initiative for Print Services and Fleet Management to improve print support, develop standards, and reduce costs throughout CHI. Initial saving estimates at more than $4M per year. • Had IT management oversight of the Enumclaw, WA hospital replacement, St. Elizabeth Hospital. Project was on time and under budget, implementing new infrastructure, VoIP technologies, GI Lab system, and transfer of existing systems and applications to the new facility.



CHI Franciscan Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Director

  • Jan 2001 - Jan 2009

  Formed the Information Technology department with the departure of Catholic Health Initiatives’ (CHI) IT group, developing a high-powered customer-focused team to support a large multi-facility healthcare organization. Managed the daily operations of IT services: applications from McKesson, Cerner, and numerous legacy systems, servers, network, telecommunications, project management, and desktop support. Managed a staff of eighty-five supporting hospitals and clinics throughout the South Puget… Show more Formed the Information Technology department with the departure of Catholic Health Initiatives’ (CHI) IT group, developing a high-powered customer-focused team to support a large multi-facility healthcare organization. Managed the daily operations of IT services: applications from McKesson, Cerner, and numerous legacy systems, servers, network, telecommunications, project management, and desktop support. Managed a staff of eighty-five supporting hospitals and clinics throughout the South Puget Sound area with an annual budget in excess of $15M. Assisted with the planning, budgeting and implementation of Cerner Millennium; PharmNet, Provision, FirstNet, Power Chart and SurgiNet. Successful build of IT infrastructure and systems for the new St. Anthony Hospital, Gig Harbor, WA. Under budget by 5% or more each fiscal year. Had IT oversight of the new Gig Harbor, WA hospital, St. Anthony Hospital. Project was on time and under budget, implementing new infrastructure, VoIP technologies, and nurse productivity system along with adding St. Anthony to existing systems: Cerner Millennium, McKesson Star, and the ancillaries. Developed processes to meet internal and external auditor requirements. Worked with the team in developing project management methodologies, policies and procedures, document control, and standards consistent with those of CHI. Instituted an outsourced Print Management solution; implementing new multi-functional peripherals, removing costly inkjet printers, converging copiers, scanners, fax machines, and printers to reduce overall operational costs by more than 25% during the process, and regaining valuable space in patient care areas. Created and Chaired the Information Technology Steering Committee, charged with identifying and implementing technologies to meet the business needs and strategies of the organization, prioritizing requests, acquiring capital, and informing senior leadership of approved technology requests.

• Systems Manager

  • Jan 1999 - Jan 2001

  Added responsibility as the manager for the Radiology Information System (RIS) in addition to LIS; successfully managed the operations of both LIS and RIS, working with the Radiology department and Information Systems to improve overall use and functionality of the system after implementation. Streamlined operations to minimally impact the end users by adding automated functions to backend processes. Made changes to the RIS hardware configurations to improve speed and reliability of the… Show more Added responsibility as the manager for the Radiology Information System (RIS) in addition to LIS; successfully managed the operations of both LIS and RIS, working with the Radiology department and Information Systems to improve overall use and functionality of the system after implementation. Streamlined operations to minimally impact the end users by adding automated functions to backend processes. Made changes to the RIS hardware configurations to improve speed and reliability of the system. Updated RIS interfaces and added new interfaces to improve efficiencies and integrity of data flow between HIS and downstream systems. Improved RIS downtime, backup, and upgrade processes to increase system uptime from 85% to over 98% per month.

• Systems Manager

  • Jan 1995 - Jan 1999

  In charge of managing and overseeing the daily operations of the Laboratory Information System, Cerner Classic LIS, supporting the hardware and application, ensuring periodic OS and application upgrades occurred, backups ran successfully, lifecycle replacement occurred as required, and expansion of outpatient services to grow lab business; reviewing new technologies for lab services; and working with lab management in developing IT strategies specific to the lab. Streamlined / automated… Show more In charge of managing and overseeing the daily operations of the Laboratory Information System, Cerner Classic LIS, supporting the hardware and application, ensuring periodic OS and application upgrades occurred, backups ran successfully, lifecycle replacement occurred as required, and expansion of outpatient services to grow lab business; reviewing new technologies for lab services; and working with lab management in developing IT strategies specific to the lab. Streamlined / automated operations resulting in a reduction of one FTE. Replaced main hardware two times in order to meet growing demands and changing technologies. Changed the necessary supporting infrastructure to add the LIS to the LAN. Implemented technologies to remote clinics in order to expand the lab Outreach program, resulting in sixty percent of the lab revenue coming from the Outreach program. Implemented / upgraded HL7 interfaces to support HIS orders, PACLAB and PAML, and Pathology. Developed an online application used to track issues, changes, and developed new policies and procedures meeting all College of Associated Pathologists (CAP) requirements. Resulted in zero CAP deficiencies three times in a row. Managed a staff of four.

• Systems Analyst

  • Jan 1993 - Jan 1995

  Charged with supporting the Lab Information System (LIS), implementing new modules of the LIS application, creating reports for the lab management and staff, creating policies and procedures, developing the automated outreach program, and modifying the system to meet changing demands. Worked with lab staff and vendor installing application and operating system upgrades and software patches. Became certified to install application upgrades and patches without the need for the vendor to… Show more Charged with supporting the Lab Information System (LIS), implementing new modules of the LIS application, creating reports for the lab management and staff, creating policies and procedures, developing the automated outreach program, and modifying the system to meet changing demands. Worked with lab staff and vendor installing application and operating system upgrades and software patches. Became certified to install application upgrades and patches without the need for the vendor to assist, allowing more flexibility in upgrades and cost savings to the hospital. Wrote programs and reports to assist management with improved tools, streamlining operations and automating functions. Managed all LIS hardware, to include: servers, terminals, scanning devices, and printers.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Technical Sergeant

  • Apr 1978 - Apr 1998

  Various 1992 - 1998 – Jet Propulsion Crew Chief, McChord AFR, USAFR, Tacoma, WA 1990 - 1992 – Jet Propulsion Crew Chief, Otis ANG, Cape Cod, MA 1983 - 1990 – Supervisor, Jet Propulsion Shop, McChord AFB, Tacoma, WA 1980 - 1983 – Supervisor, Transportation Squadron, RAF Mildenhall, England 1978 - 1980 – Vehicle Operator / Dispatcher, Dover AFB, Dover, DE



Phamis, Inc

• Systems Analyst

  • Jan 1992 - Jan 1993

  As a member of the implementation team for Billing / Accounts Receivables (BAR) application of LastWord, successfully supported and installed clients with BAR, Encounters and Patient Access applications. Developed implementation protocols for Systems Analysts. Developed project methodology plan for BAR analysts and clients, identifying key milestones along with detailed tasks. Created supporting documentation for Phamis analysts of BAR, Encounters and Patient Access.



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Applications Consultant

  • Jan 1991 - Jan 1992

  Successfully implemented and supported Magic Accounts Receivables application at hospital organizations throughout the United States. Assisted project managers in the development of project planning tools for Accounts Receivables implementations. Provided training to members of the MediTech implementation and support teams.